COURSES > LEADERSHIP & MANAGEMENT

Making Difficult Conversations Easier

Turning Tough Conversations into Positive Outcomes.

Chaired by
Andy Cribbin

Overview

In a digital world, having difficult conversations face to face can be challenging and stressful for all concerned.

This course gives you the skills, techniques and confidence to plan for and effectively communicate those tough messages, enabling better outcomes and greater staff engagement.

Building on extensive real world examples of conveying the most challenging messages, the course blends theory and lived experience to deliver a structured, methodical and effective means of communicating.

Practical sessions help build delegates confidence, experience and skills base, to better plan for and engage with colleagues at all levels.

Andy Cribbin

Leadership coach and former senior detective

Andy served as the Head of Major Crime for Lancashire Police, overseeing all homicide and major crime investigations. He retired as a Detective Superintendent in 2021 after 30 years distinguished service. As a seasoned Senior Investigating Officer, he led the police response to numerous complex and high-profile murder cases.

Since leaving the police, Andy has developed leadership training programmes that emphasise decision-making, risk and threat management, effective communication, and collaborative working. Leveraging his extensive real-world experience, Andy shares the techniques and processes he employed as an effective leader, which are highly applicable across both the public and private sectors.

He regularly performs independent reviews for local authorities and companies, enabling current best practise and lessons learned to be threaded throughout the training sessions, maximising the learning outcomes.

Learning Outcomes

  • Develop effective conflict resolution strategies

  • Greater awareness of your own emotional intelligence and its impact on others

  • Actionable techniques for real world conversations

  • Improved communication skills

  • Increased confidence and ability to deliver difficult messages and manage the consequences



All the Understanding ModernGov courses
are Continuing Professional Development
(CPD) certified, with signed certificates
available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
InHouse@moderngov.com



Agenda

09:25 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45 Planning the Conversation

  • Emotional intelligence

  • Knowledge of processes

  • Mindset

  • Who should deliver the message

10:45 - 11:00 Morning Break


11:00 - 12:00 Delivering the Message

  • Clarity of message

  • Honesty

  • Building and maintaining a professional relationship

  • Can you prevent the need for the conversation?


12:00 - 13:00 Wellbeing strategy

  • Why do you need a strategy

  • Planning an effective and proportionate response

  • Professional boundaries

13:00 - 14:00 Lunch

14:00 - 16:00 Practical Sessions Planning and Having Difficult Conversations

Misconduct, Unsatisfactory Attendance and Performance

  • Group work planning for the conversation

  • Individuals delivering the conversation

Promotion Process, Redundancy and Professional Partner’s

  • Group work planning for the conversation

  • Individuals delivering the conversation

16:00 - 16:15 Feedback, Evaluation and Close

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