COURSES > LEADERSHIP & MANAGEMENT
Making Difficult Conversations Easier
Turning Tough Conversations into Positive Outcomes.
This course is available for teams and organisations.
We’ll tailor it to your goals and deliver it online, at your offices, or wherever works best.
Overview
In a digital world, having difficult conversations face to face can be challenging and stressful for all concerned.
This course gives you the skills, techniques and confidence to plan for and effectively communicate those tough messages, enabling better outcomes and greater staff engagement.
Building on extensive real world examples of conveying the most challenging messages, the course blends theory and lived experience to deliver a structured, methodical and effective means of communicating.
Practical sessions help build delegates confidence, experience and skills base, to better plan for and engage with colleagues at all levels.
Learning Outcomes
Develop effective conflict resolution strategies
Greater awareness of your own emotional intelligence and its impact on others
Actionable techniques for real world conversations
Improved communication skills
Increased confidence and ability to deliver difficult messages and manage the consequences
All the ModernGov courses
are Continuing Professional Development
(CPD) certified, with signed certificates
available upon request for event.
Enquire About In-House Training
To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
InHouse@moderngov.com
Agenda
09:25 - 09:30 Registration
09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives
10:00 - 10:45 Planning the Conversation
Emotional intelligence
Knowledge of processes
Mindset
Who should deliver the message
10:45 - 11:00 Morning Break
11:00 - 12:00 Delivering the Message
Clarity of message
Honesty
Building and maintaining a professional relationship
Can you prevent the need for the conversation?
12:00 - 13:00 Wellbeing strategy
Why do you need a strategy
Planning an effective and proportionate response
Professional boundaries
13:00 - 14:00 Lunch
14:00 - 16:00 Practical Sessions Planning and Having Difficult Conversations
Misconduct, Unsatisfactory Attendance and Performance
Group work planning for the conversation
Individuals delivering the conversation
Promotion Process, Redundancy and Professional Partner’s
Group work planning for the conversation
Individuals delivering the conversation
16:00 - 16:15 Feedback, Evaluation and Close
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