Handbooks, Guides and Whitepapers
Ready to develop or master essential skills? These handbooks cover a range of topics including written and verbal communication, leadership skills and more. Each handbook provides practical tips, techniques, and exercises to help you improve your skills and achieve your personal and professional goals. Download these handbooks to start boosting your skills!
Learning and Development in Central Government: 2023 Trends and Future Challenges | White Paper
In the ever-changing landscape of central government, the importance of adapting and honing the skills of those powering crucial functions cannot be overstated.
For this white paper, we surveyed L&D professionals from 93% of all ministerial and non-ministerial government departments to uncover:
What training is working?
The driving forces behind training initiatives
Top L&D challenges and hurdles
Emerging trends set to reshape roles in the future
And more!
We hope this white paper creates conversations and helps departments focus on how they run and measure training in the future.
Discover the insights and download your copy using the button below.
From Frustration to Resolution: A Guide to Handling Complaints Effectively in the Public Sector
Handling any type of complaint is not always a walk in the park.
But, they are a golden opportunity to build stronger relationships with users and gain insights into which services need improving.
To help you handle different types of complaints and respond effectively, our guide is full of tips, strategies and insights.
You’ll learn how to:
Spot and categorise different types of complaints
Effectively acknowledge and respond to written and verbal complaints
De-escalate aggressive verbal complaints with best practices
Respond to complaints from vulnerable service users
Fill out the form with the button below to download your copy.
Crafting Winning Bids: A Step-by-Step Handbook for Public Sector Professionals
Writing winning bids is no easy feat.
In a competitive environment, your bid must stand out and use the right language to prove you know how to fulfil the tender request.
Not sure where to start? Our handbook is jam-packed with tips and techniques that will help you craft winning bids.
You’ll also learn how to:
Identify the right bid for your organisation
Analyse your competitors and plan your bid
Write winning bids using the right language
Improve your bid management skills
Get started by filling out the form with the button below.
From Action to Insight: A Practical Handbook on Strategic Thinking, Planning and Implementation
As a public sector professional, you’re entrusted with the responsibility of driving positive change, improving services for communities and ensuring the efficient use of resources.
To fulfil these goals and navigate challenges, adopting a strategic mindset is crucial.
That’s why we’ve created this handbook to help you learn:
The skills you need to think strategically in a public sector environment
Actionable tips on how to use strategic planning and build an effective strategic plan
How to implement a strategic plan successfully, avoid common pitfalls and overcome challenges
Get started by filling out the form with the button below.
All-in-One Guide to Successful Contract Management in the Public Sector
The government spends thousands per year on contracts that supply vital resources and goods for the UK. It’s paramount that these contracts are managed effectively.
To help you navigate the complexities of contract management, this guide provides practical insights, tips and actionable guidance.
In this guide you can learn:
The key objectives of contract management in the public sector
Why contract management is hard to get right and how to ensure yours is successful
How to manage risks and relationships in contract management
Get started by filling out the form with the button below.
Reports, Briefings, Minute Taking and More: The Guide to Effective Writing Skills for the Public Sector
Having the ability to write effective copy is an important skill that any public sector professional must possess. However, we can appreciate it can be a pretty difficult skill to master.
This is where our must-have Writing Skills Guide comes in.
This free guide includes:
Quick tips for powerful writing
How to confidently respond to complaints
Effective minute-taking best practices
How to successfully write briefings and submissions
Expert report writing tips and tricks
Get started by filling out the form with the button below.
Leadership Handbook for the Public Sector
Whether you are new to a leadership position or you are already a manager but need fresh ideas, this Leadership Handbook for the Public Sector full of strategies and research is for you.
It covers a range of leadership topics that you need to:
Better understand the skills you need to improve to become a better leader
Develop your interpersonal skills to lead with confidence
Create a coaching & mentoring programme to support your team
Successfully move into a leadership position with ease
Monitor staff performance to ensure productivity level remains high
Don’t miss out on these insights! Fill in the form using the button below.
The Communication Skills Handbook for the Public Sector
To help you master verbal communication in the workplace, this handbook is jam-packed with valuable resources and handy tips.
By downloading this free handbook, you’ll be able to…
Begin communicating with your team more confidently and effectively
Learn how to become a strong public speaker – internally and externally
Understand methods or real-life examples of how you can begin to improve the way you and your team communicate
Access your free copy by filling out the form with the button below.
The Learning and Development Handbook
Calling all L&D or HR Managers in the Public Sector! We know the learning and development (L&D) landscape can be difficult to master, so we created a must-have handbook that will help you navigate new and old development needs.
This handbook includes topics like:
How to make employees feel invested in and valued
Ways to protect staff turnover and encourage effective feedback
How to upskill new and existing employees to improve performance and satisfaction
How to develop a positive working culture
Ways to continuously build your L&D knowledge
For all the tips, research and expert knowledge, fill in the form using the button below to download your free copy.
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