Communication & Influence Training
Help your team communicate clearly, persuasively and professionally with expert-led training tailored to the demands of working in the public sector.
What We Offer
Help your team build confidence and impact with communication skills and presentation skills training tailored for the public sector. Our expert-led public sector communication training helps professionals communicate clearly, influence stakeholders and deliver messages persuasively in complex government and organisational environments.
-
Confident Communication and Assertiveness
Develop presence, clarity and confidence in all workplace interactions.
-
Influencing and Negotiating Upwards
Gain buy-in and shape outcomes through persuasive, strategic communication.
-
Speaking and Presenting with Impact
Speak confidently and persuasively in meetings, pitches or formal presentations.
-
Formatting and Editing AI-Generated Content
Ensure AI-created content is accurate, appropriate and human-ready. Strengthen editing skills and understand where human judgement is essential.
-
Human Communication in an AI World
Strengthen the human skills that AI can’t replicate, empathy, nuance, trust-building and critical thinking. Explore how to complement automation with authentic, people-first communication that truly connects.
-
Influencing in Hybrid and Virtual Settings
Build presence, engagement and clarity when communicating remotely.
-
Storytelling for Influence
Turn data and strategy into engaging, accessible narratives that inspire action.
-
Handling Difficult Conversations
Navigate sensitive issues with empathy and professionalism.
-
Resilience and Mindset for Communicators
Stay composed and grounded under pressure with practical mindset strategies.
-
Communicating Through Change
Support and align teams through periods of uncertainty and transformation.
-
Inclusive and Accessible Communication
Use clear, respectful language that works for diverse audiences.
-
Strategic Stakeholder Communication
Build trust, manage expectations and influence key partners effectively.
-
Confident Communication for Women
Equip women with tools to speak up, lead with confidence and navigate workplace dynamics.
-
Effective Briefings and Submissions
Produce concise, impactful documents tailored for senior audiences and decision-makers.
-
Effective Report Writing
Create structured, purposeful reports that inform and influence.
-
Advanced Minute Taking
Accurately capture decisions and actions from complex meetings.
-
Effective Copywriting for the Public Sector
Write clearly and persuasively across websites, emails, social media and more.
-
Writing in Plain English
Replace jargon with clarity and ensure your message is easily understood.
-
Business Critical Writing
Improve the tone, structure and impact of key communications including letters, emails and briefs.
-
Communicating with Senior Stakeholders and Elected Officials
Tailor tone, content and delivery for high-stakes conversations with MPs, ministers, board members and other senior figures.
-
Facilitation Skills for Leaders and Teams
Build confidence in leading structured discussions, workshops and meetings that drive alignment and collaboration.
-
Cross-Cultural and International Communication
Develop the awareness and adaptability to communicate effectively across cultures in international, diplomatic or diverse UK settings.
-
Empathy-Led Communication Under Scrutiny
Craft messages with clarity and emotional intelligence, especially when addressing public concerns or crisis situations.
-
Science and Technical Communication for Non-Experts
Help technical professionals and analysts explain complex ideas clearly to general audiences, stakeholders or decision-makers.
-
Communicating Policy and Strategy Clearly
Translate policy and strategic objectives into language that engages internal teams and external audiences alike.
-
Hosting and Chairing Effective Meetings
Strengthen confidence and structure for leading productive, inclusive meetings, virtually or in person.
-
Digital Etiquette and Professional Communication Online
Establish strong, consistent communication standards for Teams, Slack, email and other online platforms.
Most Requested Sample Agendas
-
Speaking and Presenting with Impact
Build confidence and communicate with clarity and impact. Gain practical techniques and tailored feedback to engage any audience and speak with greater presence in any professional setting.
-
Confident Communication for Women in the Workplace
Support women in communicating with confidence and presence. Develop practical techniques for voice, body language and style to speak clearly and effectively in any workplace setting.
-
Effective Briefings and Submissions
Turn complex material into a concise, well-structured document with skill, structure and confidence. Develop the tools to write informative, compelling and decision-ready documents.
-
Confident Communication and Assertiveness
Learn to communicate with calm, confident assertiveness in the workplace. Develop practical techniques to express your ideas clearly, influence others effectively and achieve the results you want with confidence.
-
Advanced Minute Taking
Develop the skills to take accurate, concise and actionable minutes. Gain practical experience and feedback to capture key points, turn notes into clear minutes, and communicate outcomes effectively.
-
Improve Your Writing with Plain English
Learn to write clear, concise English that your audience understands first time. Gain practical tools and expert guidance to make your writing more impactful and effective.
Mix. Match. Customise.
You don’t have to choose just one. We can combine elements from across these topics to create a tailored programme that meets your team’s exact needs, development goals and working context.
Whether you're looking for a one-off session or a long-term leadership pathway, we’ll work with you to design something truly relevant, practical and impactful, built from the parts that matter most to your people.
Who is this training for?
Whether you're presenting to senior leaders, writing important documents or navigating challenging conversations, our programmes are designed for public sector professionals at every stage of their career. We tailor every programme to your organisation, ensuring the content is relevant, practical and immediately applicable to the communication challenges your teams face.
Feedback & Testimonials
-
“Sue was amazing and engaging. She made it straightforward and simple to understand, what could have been a very dry subject.”
Public Liasson Officer at Driver and Vehicle Standards Agency
-
“I thoroughly enjoyed the session on effective briefing and submissions. The trainers were engaging and friendly. I felt the session was tailored to our team so I could easily apply what I learned to my work.”
Assistant Commercial Manager at the Ministry of Justice
-
“The presenter had a fantastic style. She is very knowledgeable and related to my challenges well. Time flew and I made loads of notes. I'm really glad I attended.”
Senior Space Inspector at Civil Aviation Authority
More Feedback…
Hounslow London Borough Council
“I really appreciated the attention Sue gave to making the course relevant for those in attendance. Sue kept us all so engaged and in awe of all the work she has been involved in, the examples were really interesting and linked so well with making the training for our Public Health teams so beneficial. The exercises had the perfect balance of being challenging and enjoyable. The day went by so fast as it really was a great day of training. Sue is extremely personable and a has a unique and effective way of training. Thank you Sue.”
Effective Report Writing, Public Health Officer
Architects Registration Board
“This is the first course that I have attended in years where I felt I have gained valuable skills to improve my professional writing. I’m much more confident in composing my formal documents and emails. Learning how to summarise documents effectively is an absolute godsend.”
Writing in Plain English, Accreditation Officer
Crown Prosecution Service
“This has been the best course I have ever been on. The skills and knowledge I have learnt will not only help me professionally but personally.”
Presenting with Impact,Policy Advisor
Moat Homes Limited
“When I saw the length of the course I was concerned by the afternoon I'd be bored/distracted and struggle to stay focussed. I couldn't have been more wrong. The course tutor made the subject engaging. Also reaffirming the importance of the role/task of a minute taker. This course title, 'advanced minutes', is misleading... it was so much more.”
Advanced Minute Taking, Moat Foundation Officer
Crown Prosecution Service
“This was the best training course I have ever been on, and I have been a lot over the years. Absolutely fantastic and really beneficial in terms of helping me grow and improve. It brought out the theatrical side of me!”
Speaking with Impact, Court Business Advisor
Goldsmiths University
“Sue was so knowledgeable, engaging + excellent. Very useful examples + great examples used.”
Appeals and Complaint Officer Architects Registration Board
Cardiff and Vale University Health Board
“The advanced minute taking course has significantly enhanced the quality and clarity of my meeting records. it has improved my confidence, sharpened my listening skills and enabled me to produce minutes that are concise, professional and action-focused.”
Advanced Minute Taking, Value Based Healthcare Project Support
General Dental Council
“This course exceeded my expectations. The trainer was fantastic and I feel so much more able to develop and deliver presentations effectively and feel much more confident.”
Presenting and Storytelling, Associate Director, Policy and Research
Success Stories: Mini Case Studies
-
![Logo for DEFRA]()
Department for Environment, Food and Rural Affairs (Defra)
Challenge: DEFRA staff regularly work with complex scientific and legislative information, but many struggled to distil this into clear, concise writing for varied audiences.
Approach: Delivered a Bespoke Writing session focused on simplifying complex content, introducing practical techniques like the six-grid tool to support structure and clarity in communication.
Results:
Participants reported significantly improved confidence in handling dense material
Practical tools, such as the six-grid, are now being used to support everyday writing tasks
Enhanced ability to translate technical content into accessible formats for diverse stakeholders
-
![Home Office logo]()
Home Office
Challenge: The Home Office staff wanted to build confidence and polish their skills for delivering impactful presentations, both in person and virtually.
Approach: Facilitated a tailored Speaking and Presenting with Impact session, combining practical techniques, real-time feedback, and personalised action planning to strengthen individual presentation styles.
Results:
Renewed confidence in public speaking and presentation delivery
Action plans developed to support upcoming virtual and live events
Practical tips and techniques now embedded into day-to-day preparation
-
![Oxfordshire Council]()
Oxfordshire City Council
Challenge: Women at Oxfordshire City Council were seeking greater confidence and clarity in workplace communication, particularly when navigating high-pressure meetings or interactions with senior leaders.Approach: Designed and delivered a bespoke Confident Communication for Women in the Workplace session, focusing on practical tools like language awareness, breathing techniques, and mindset strategies to support calm, assertive communication.
Results:
Increased confidence in meetings, especially with challenging peers and senior leaders
Practical tools for self-regulation and preparation, reducing stress and improving clarity
Greater self-awareness and empowerment in professional interactions
-
![Logo with purple and pink watercolor globe design and text 'migrant help'.]()
RSPCA
Challenge: RSPCA staff needed support to strengthen the clarity, structure, and impact of their written communications, particularly when briefing or submitting reports to senior leaders.
Approach: Delivered a bespoke Effective Briefings and Submissions session, equipping participants with tools to write more effectively, structure their ideas clearly, and give constructive feedback. The session included tailored resources to support different experience levels.
Results:
Improved ability to write clear, concise briefings and submissions
Increased confidence in communicating with senior leaders
Practical resources and frameworks now used regularly in day-to-day writing
Submit an Enquiry For Team Training
What Happens After You Enquire?
We contact you within one working day to discuss your goals and training needs.
We hold a quick consultation to understand your specific requirements.
We create a tailored course proposal with clear details and pricing based on your needs.
Why It Matters
Our programmes are grounded in real public sector challenges and tailored to your team’s goals, roles and working environment.
Many public sector roles depend on communication yet receive little or no formal training in these essential skills
Influential communication enables public sector professionals to gain support and navigate complex stakeholder relationships
Clear and confident communication strengthens collaboration, trust and decision-making across teams and services
Here’s Our 5 Step Process
Step 1: Initial Consultation
We work with you to gain an in-depth understanding of your specific needs.
Step 2: Planning
We provide a detailed plan, agreeing your timeline, budget and training needs.
Step 3: Training Design
With you, we find the right course structure and develop training exercises and materials for your needs.
Step 4: Programme Delivery
Using a delivery method that suits your needs (online or face-to-face), we make sure the course runs to your requirements.
Step 5: Post-Course
Using feedback reports, we provide you with detailed insight into the effectiveness of the training. As well as recommendations and follow-up training support.
Communication & Influence – Frequently Asked Questions
-
At ModernGov, we deliver in-house communication & influence training for a wide range of public sector and publicly funded organisations, including:
Central government departments and local government bodies
Local authorities and councils
Charities and third-sector organisations delivering public services
NHS organisations and private healthcare providers
Schools, academies and higher education institutions
Police forces, emergency services and public safety organisations
Justice and legal organisations
-
Both. Training can be delivered on-site face-to-face, either at client locations or at our facilities, or virtually, or through a blended approach.
This flexible approach allows public sector organisations to select the delivery method that best meets the needs of their workforce, locations and requirements. -
Programme length varies depending on the organisation’s needs. We offer flexible options, including half-day workshops, multi-day intensive programmes, or multi-session leadership pathways spread over weeks or months.
-
This training is suitable for public sector professionals at all levels — from frontline staff and communications teams to managers and leaders who need to engage confidently with colleagues, stakeholders, elected officials and external audiences.
-
Yes. Our in-house programmes can be designed for mixed groups, bringing together participants from different teams or departments while ensuring the content remains relevant to their roles and responsibilities.
-
Training is delivered by experienced facilitators and communication specialists with deep public sector experience, equipping participants with practical techniques grounded in real-world public service challenges.
-
Yes. All communication and influence programmes can be tailored to meet your organisation’s specific goals, challenges and context, whether that’s improving written communications, enhancing presentation skills or strengthening stakeholder influence.
-
Organisations can contact ModernGov via our enquiry form, email or phone to discuss training requirements. We provide a consultation to understand needs, customise content and recommend the most suitable delivery approach.
-
Yes. While ModernGov specialises in in-house training for public sector organisations, we also work with private sector organisations, particularly those operating in regulated environments or delivering public services.
Programmes are tailored to reflect each organisation’s context, priorities and challenges.
-
Yes. We offer courses on digital communication in the public sector, helping teams develop effective online presence, content strategy, audience engagement and digital reputation management.