Designed for public sector professionals, this practical handbook helps you confidently navigate both new and ongoing learning and development challenges.

Explore more about; engaging and valuing employees, reducing staff turnover and encouraging meaningful feedback, upskilling teams to boost performance and satisfaction, and creating a positive workplace culture.

Whether you're new to leadership or looking to refresh your approach, this handbook offers practical strategies and insights tailored for the public sector.

Learn how to; strengthen leadership skills, build confidence, create effective coaching and mentoring programmes, transition into leadership roles, monitor and maintain high team performance.

This practical handbook is packed with tips and resources to help you communicate more confidently and effectively.

Download today to; enhance your communication skills with your team, develop stronger public speaking skills, gain tips on difficult conversations, and learn proven methods and examples to improve communication across your team.

Handling any type of public sector complaint is never a walk in the park. But, they are a golden opportunity to build stronger relationships with service users and gain insights into what needs improving.

You’ll learn how to; spot and categorise complaints, acknowledge and respond to written and verbal complaints, de-escalate aggressive complaints and handle vulnerable service users better.

Writing winning bids is no easy feat. In a competitive environment, your bid must stand out and use the right language to prove you know how to fulfil the tender request.

You’ll learn how to; identify the right bid for your organisation, analyse your competitors and plan your bid, write winning bids using the right language and improve your bid management skills

A successful strategy drives positive change, improves services for communities and ensures the efficient use of resources.

Learn how to; navigate challenges, adopt a strategic mindset, gain tips on how to use strategic planning and build an effective strategic plan, implement a strategic plan and avoid common pitfalls.

The government spends thousands per year on contracts that supply vital resources and goods for the UK. It’s paramount that these contracts are managed effectively.

This guide provides practical insights on; the key objectives of contract management, why contract management is hard to get right and how to manage risks and relationships.

Having the ability to write effective copy is an important skill that any public sector professional must possess. However, we can appreciate it can be a pretty difficult skill to master.

This free guide includes:
- Tips for powerful writing
- How to confidently respond to complaints
- Effective minute-taking best practices
- How to successfully write briefings and submissions

In 2023, we surveyed L&D professionals from 93% of all ministerial and non-ministerial government departments to uncover:

- What training is working?
- The driving forces behind training initiatives
- Top L&D challenges and hurdles
- Emerging trends set to reshape roles in the future