COURSES > LEADERSHIP & STRATEGY
Effective Business Process Mapping
Deliver Beneficial Change
Chaired by
Jonathan Bottomer
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Overview
Business Process Mapping can provide your organisation with powerful techniques to visually depict progression steps, improve efficiency and develop long-term resilience.
Understanding the fundamentals of current systems and processes leads to finding improvements that will have the biggest impact now and in the future.
Our Effective Business Process Mapping course led by Certified Management Consultant, Jonathan Bottomer, gives you the capability to measure performance, identify problem areas, model current and future processes and validate change.
Through interactive workshops and tutor-led discussions, gain the essential skills to confidently streamline workflows, map multiple projects at once and communicate visually to all stakeholders.
Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.
Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.
Jonathan Bottomer
Learning Outcomes
Measure success by your workflows
Set out your priorities in process changes
Create and implement stakeholder buy-in
Learn about the different methods of modelling processes
Understand the fundamentals of business process mapping
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.
Enquire About In-House Training
To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
InHouse@moderngov.com
Agenda
09:00 - 09:30 Registration
09:30 - 10:00 Trainer's Welcome and Clarification of Learning Objectives
10:00 - 10:45 The Case for Business Process Mapping
What is Business Process Mapping?
What are the benefits of modelling your end-to-end processes?
10:45 - 11:00 Morning Break
11:00 - 11:30 Understanding the Purpose of Your Systems
How many steps?
Validate change
Evaluate areas of improvement
Identify and model your current processes
11:30 - 12:30 Modelling Your Business Processes
What do you want to achieve and how do you get there?
Actors and tasks
Process flows and decisions
What does success look like?
External and internal processes
Setting out your priorities through activity diagrams
12:30 - 13:30 Lunch
13:30 - 14:30 Process Mapping Guide
Differentiate between the different methods of process mapping and establish which is best for your process changes
Flow charts
SIPOC maps
High-level
Detailed
Swimlane
Relationship
Value Stream
14:30 - 15:00 Identifying Key Factors and Stakeholders
Documenting tasks
What are the milestones?
Clearly mapping your timelines
Manage challenges and barriers effectively
Create and implement your stakeholders’ involvement
15:00 - 15:15 Afternoon Break
15:15 - 16:00 Workshop: Implementation of Change
In this interactive session, learn how to implement change.
Frequent changes
Measure success
Understand the end goal and how to get there in your organisation
Apply the step-by-step measures to implement your process improvements
16:00 - 16:15 Feedback, Evaluation and Close
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