COURSES > LEADERSHIP & STRATEGY
Implementing an Effective 360 Feedback Process
Develop and Improve Feedback Processes
Chaired by
Hayley Lewis
This course is available for teams and organisations.
We’ll tailor it to your goals and deliver it online, at your offices, or wherever works best.
Overview
360 feedback is a powerful process where employees receive diverse feedback from across the organisation, providing a more balanced view of their performance and promoting accountability.
Giving effective 360 feedback helps staff be more self-aware about their skills and behaviour and offers a more holistic approach to areas of improvement to achieve the organisation’s goals.
Join our public sector focused Implementing an Effective 360 Feedback Process course to fully understand the 360 feedback process and learn how to design more effective 360 feedback questionnaires. Understand how to have constructive conversations with staff and structure feedback to ensure you get the best desired outcome.
Leave the day with an action plan to utilise feedback to aid performance and encourage the right skills and behaviours for your organisation.
Please see past delegate testimonials below:
“This is a really useful course. Regardless of your knowledge in the subject, whether you're attending as a newbie or as a well versed 360 practitioner, there's plenty of tips and tricks to substantiate your learning. The trainer pace is just right, the content is thought provoking and the takeaways really enable constructive, strategic conversations to be had that will take your organisation forward.” Regulator of Social Housing, Learning and Development Manager
“Whether you're attending as a newbie or as a well versed 360 practitioner, there's plenty of tips and tricks to substantiate your learning. The trainer pace is just right, the content is thought provoking and the takeaways really enable constructive, strategic conversations to be had that will take your organisation forward.” – Regulator of Social Housing, Learning and Development Manager
Dr Hayley Lewis is an award-winning psychologist with more than 20 years’ experience in the field of organisational and business psychology. As a consultant, Hayley offers a unique combination of first-hand experience of leading teams in high-pressure environments with a deep understanding of the science of behaviour in the workplace.
Before setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications, PR, and digital transformation. During this time, she won national recognition for her work on leadership development and culture change, as well as for leading ...
Hayley Lewis
Learning Outcomes
Learn the fundamentals of 360 feedback
Discuss best practice techniques
which ensure your team benefits
from regular feedbackKnow how to use 360 feedback to
make your colleagues feel more positive and motivatedLeave with an action plan to
implement 360-feedback into your workplace
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.
Enquire About In-House Training
To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
InHouse@moderngov.com
Agenda
09:00 - 09:30 Registration
09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives
10:00 - 11:00 The Fundamentals of 360 Feedback
Learn how 360-feedback differs from other performance review processes
Understand the 360-feedback process
Ascertain who to include in the feedback process
Explore the ethical considerations of using 360-feedback
Learn how 360 feedback improves professional development
11:00 - 11:15 Morning Break
11:15 - 12:15 Designing 360 Feedback Questions
Learn how to write more effective questionnaires
Design a better scoring system
Gain best practice from reviewing sample questions
12:15 - 13:00 Structuring Feedback to Ensure it is Beneficial
Understand how to ensure feedback is well-structured and reasonable
Explore the ways you and your team can benefit from 360 feedback
Learn how to manage a range of opinions
13:00 - 13:45 Lunch
13:45 - 14:45 Managing and Maintaining Work Relationships
Learn key techniques for how to deal with difficult conversations
How to word feedback when it is more challenging and may be difficult to hear
Explore how to deal with unexpected or negative reactions, including the importance of using empathy
14:45 - 15:00 Afternoon Break
15:00 - 16:00 Workshop: 360 Feedback in Action
Learn how 360 feedback can be adopted into professional development
Utilise the information to improve staff performance
Embed the day’s learnings and leave with a personal action plan to implement with your team upon return to work
16:00 - 16:15 Feedback, Evaluation and Close
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