COURSES > CONFIDENCE & ENGAGEMENT
Effective Inclusive Communications
Ensure Your Writing is Universally Understood
This course is available for teams and organisations.
We’ll tailor it to your goals and deliver it online, at your offices, or wherever works best.
Overview
Public sector organisations must regularly communicate to a wide range of service users, including various ethnic groups, those who are neurodivergent, and people of different ages. It is therefore important that your communication can be understood by all.
Attend our Inclusive Communication course to gain tools and techniques to ensure your writing is more inclusive.
Learn how to deconstruct biases and avoid language that could offend and confuse people.
Acquire resources and style guides for inclusive language to make your communication accessible to all, irrespective of the format: web content, emails, and reports.
Leave the day with an action plan to improve the inclusivity of your communication.
Learning Outcomes
Appreciate the importance and impact of inclusive writing in public communication
Recognise common biases and stereotypes in language and learn how to avoid them
Apply practical tips and strategies for writing inclusively for diverse audiences
Develop skills to confidently craft inclusive communication materials and support others to do the same
All the ModernGov courses
are Continuing Professional Development
(CPD) certified, with signed certificates
available upon request for event.
Enquire About In-House Training
To speak to someone about a bespoke training programme, please contact us:
0800 542 9414 | InHouse@moderngov.com
Trainers for this Course
At ModernGov, we partner with experienced trainers who specialise in inclusive communication within the public sector.
Based on your organisation’s goals and requirements, we match you with the right expert: someone who understands your context and can deliver a tailored course designed to strengthen your team’s inclusive communication skills.
See trainers we regularly work with on this >
Rebecca Rothwell
Writer, Editor and Trainer
Morwenna Stewart
Communications Consultant
Agenda
09:00 - 09:30 Registration
09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives
10:00 - 10:30 Why Inclusive Writing Matters
Explore the impact of exclusive language: consider real-world examples of inclusive and non-inclusive communication
Understand the connection between inclusive comms and public trust
10:30 - 11:15 Deconstructing Bias
Define and explore different types of bias (such as gender, race, ability, age)
Participate in an activity to identify and challenge biases
Analyse common scenarios of biased language in government communication, appreciating the different contexts and purposes
11:15 - 11:30 Morning Break
11:30 - 12:15 Practical Tools and Techniques for Inclusive Communication
Gain tools for writing inclusively across different formats (web content, reports, social media).
Acquire resources and style guides for inclusive language
12:15 - 12:45 Putting it into Practice: Interactive Workshop
Work in groups: rewrite a real-world communication inclusively
Feedback – what worked, what didn’t, and why.
12:45 - 13:45 Lunch
13:45 - 14:45 Making Communication Accessible to All
Introduce key principles of accessibility in written communication
Discuss best practices for writing for diverse accessibility needs (visual impairments, cognitive differences), with real-life examples
Provide practical tips and resources for creating accessible documents
14:45 - 15:00 Afternoon Break
15:00 - 15:45 Building an Inclusive Communication Culture
Discuss strategies for embedding inclusive writing practices: guide participants to develop individual action plans for implementing inclusive comms practices
Explore ideas to promote ongoing learning and development for inclusive communication
15.45-16.00 Wrap-up and Action Planning
Summarise key takeaways and learnings from the training: revisit the day’s objectives
Provide resources for further learning and support
Q&A and closing remarks
16:00 -16:15 Feedback, Evaluation and Close
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