Artificial Intelligence is already reshaping how public services operate. With new opportunities come new challenges, including ethical considerations, accountability, skills gaps and organisational readiness. This course gives you a clear and practical introduction to what AI means for your work and how to approach it responsibly.

During this session, you will:

• Build a clear, jargon free understanding of the current AI landscape and how it applies to the public sector

• Explore real public sector use cases and understand what makes an AI project succeed or fail

• Work through the ethical, legal and governance considerations that every public organisation must address

• Learn about different types of AI, including machine learning and generative AI, and assess which options may fit your organisational goals

• Take part in practical activities so you leave with confidence and not just theory

• Create an initial action plan that helps you move from awareness to practical implementation

Why this course matters

AI is already being used across public services to improve efficiency, insight and service delivery. Without the right understanding and governance, the risks can outweigh the benefits. This course helps you build the confidence and clarity you need to guide conversations, support decision making and prepare your organisation for responsible use of AI.

Who should attend

Professionals working in public sector leadership, digital and data teams, governance, transformation, policy, service design or any role that needs to understand, plan for or oversee AI projects.

What recent attendees have said

• “Alan is very knowledgeable and takes time to understand the participants needs in relation to the topic”

• ”The training was really thorough and allowed time for experimentation of copilot that consolidated the learning”

Format and certification

We can run this session in person, virtually or onsite for your team. It is CPD certified and certificates can be provided on request.