COURSES > SERVICE IMPROVEMENT
Masterclass: Handling Suicidal Conversations
Support vulnerable people with empathy and compassion
Chaired by
Sandra Miller
Available Dates
Date & Time
7 March, 2024
09:00 - 12:45
Venue
Virtual Using Zoom
Availability
Limited Places Available
Purchase
Overview
Our half-day Handling Suicidal Conversations course gives you practical communication techniques to help you manage suicidal individuals with greater confidence and sensitivity.
Through role-plays led by our RADA trained communications expert, Sandra Miller, learn and practice techniques in real-life challenging simulated situations, whilst gaining expert feedback in a safe space.
Leave the day with more effective communication techniques and greater confidence to manage and handle suicidal conversations in a sensitive way.
Communication Skills Training Consultant
Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.
Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.
Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.
Sandra Miller
Learning Outcomes
Develop your self-confidence and personal resilience when having difficult conversations
Gain effective communication techniques to manage highly emotional exchanges
Learn how to adapt your approach to a face-to-face or remote situation
Take part in role-plays to learn how to better handle a conversation with a suicidal person
All the Understanding ModernGov courses
are Continuing Professional Development
(CPD) certified, with signed certificates
available upon request for event.
Enquire About Bespoke Team Training
0800 542 9414
InHouse@moderngov.com
Agenda
09:00 - 09:05 Registration
09:05 - 09:15 Trainer’s Welcome and Clarification of Learning Objectives
09:15 - 09:45 Introduction to Handling Suicidal Conversations
• Outline the impact suicidal conversations have on yourself
• Learn how to recognise signs of a potential suicidal person
• Adapt your communication style for face-to-face and remote conversations
09:45 - 10:30 Active Listening and Empathy
• Use role-play to understand the importance of body language and tone of voice
• Gain techniques for putting yourself in the shoes of others
• Apply active listening to really gauge what the suicidal person is saying to you
10:30 - 10:40 Break
10:40 - 11:30 Building Self-Confidence and Resilience
· Gain tried and tested techniques to improve your self-confidence
· Learn how to improve your emotional resilience
11:30 - 12:30 Workshop: Sensitive Handling Suicidal Conversations
Through role-plays gain practical techniques to improve how you can handle challenging suicidal conversations while remaining collected, calm and poised.
• Learn how to enhance your confidence and emotional resilience
• Remain calm and empathetic
• Manage your emotions
• Take back an approach that you feel most comfortable with
12:30 - 12:45 Feedback, Evaluation and Close
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