COURSES > POLICY & GOVERNANCE

Successfully Writing Guidance, Policies and Procedures

Ensure Your Policies are Understood and Acted Upon

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This course is available for teams and organisations.

We’ll tailor it to your goals and deliver it online, at your offices, or wherever works best.

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Overview

Communicating internal or external policies and guidance can be a time-consuming and complex task.

Our Successfully Writing Guidance, Policies and Procedures training course gives you the necessary skills and tools to communicate policies and procedures in plain English with limited use of jargon and technical language.

Through real-life policy materials, gain the essentials for policy writing, learn techniques on how to plan your policy document, organise information in a coherent and structured way, create clear and concise messages and turn technical language into engaging prose.

Leave the day with the tools to write policies, internal procedures and guidance that can be clearly understood and acted upon.

Enquire about tailored training for your team.

Learning Outcomes

  • Understand the essentials of writing policies and procedures

  • Learn how to effectively plan a policy or process document

  • Gain tools and techniques to organise information

  • Use plain English language to create clear and concise policy documents

  • Turn technical information into understandable prose

All ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event

Certified in CPD certification logo with purple and black text and a checkmark.

Trainers for this Course

At ModernGov, we partner with experienced trainers who specialise in policy writing within the public sector.

Based on your organisation’s goals and requirements, we match you with the right expert: someone who understands your context and can deliver a tailored course designed to strengthen your team’s guidance, policies and procedures skills.

See trainers we regularly work with on this >

Sue Calthorpe

Sue Calthorpe
Media and Communications Expert

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Morwenna Stewart
Communications Consultant

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What have previous attendees said about this course?

  • "This course provided the perfect mix of presentation style learning and group discussion. I enjoyed having the opportunity to ask questions and discuss responses with the other attendees"

    - Medicine Safety Manager, Sheffield Teaching Hospitals NHS Foundation Trust

  • “This training provides an eye opener to so much more than just how to write a policy – Amazing!”

    – HR Advisor, Royal Orthopaedics Hospital

  • “I actually came away thinking that was one of the best courses I’ve attended as I was genuinely interested in what Sue was saying and knew I could apply it to my role. I now feel so much more confident about writing a policy, and reviewing/revising existing ones”

    – Service Development Officer, London Borough of Enfield Council

  • “An excellent course made up of great content delivered to an exceptionally high standard. There were some great hints & tips as well to make my future work more thorough”

    – Policy, Training & Assurance Manager, Aster Group

  • "I actually came away thinking that was one of the best courses I've attended as I was genuinely interested in what Sue was saying and knew I could apply it to my role. I now feel so much more confident about writing a policy and reviewing/revising existing ones. I'm glad I attended, thank you Sue"

    - Service Development Manager, London Borough of Enfield Council

  • "Really great training, got lots of tips and trick into the best way to write policies and procedures"

    - Housing Policy Officer, Runnymede Borough Council

Agenda

09:25 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45 Policy Writing: The Essentials

  • Understanding the reader

  • Who is the policy document for?

  • Producing a hierarchy of information

  • Consider the differences between writing for compliance and governance

  • Know how to write so you are understood, not misunderstood

10:45 - 11:00 Morning Break

11:00 - 12:00 Planning a Policy and Procedures Document

  • Discover planning tools and frameworks

  • Develop techniques to help you identify relevant purpose and content

12:00 - 13:00 Organising Information

  • Understand how to group different types of information

  • Learn how to effectively present information

  • Discuss reading patterns on paper and on screen to decide on the best layout for your work

  • Gain best practice techniques to focus on value not the volume of information

13:00 - 14:00 Lunch

14:00 - 14:30 Create Clear and Concise Messages

  • Understand what clear English is and how to achieve it

  • Learn how to use a concise writing style to make sure your message is clear and understandable

14:30 - 15:00 Why Knowing the Difference between Technical Language and Jargon is Key

  • Understand what language to use and avoid

  • Learn how to keep meaning in your writing without confusing your audience

15:00 - 16:00 Writing Policy: Reviewing Real-Life Policies and Procedures

Review real-life policy examples to quality assure them using criteria discussed during the day.

16:00 - 16:15 Feedback, Evaluation and Close

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