COURSES > LEADERSHIP & MANAGEMENT

Bespoke Training: Positively Managing Conflict

Create Positive Outcomes for Staff

Overview

Workplace conflict can arise in most organisations – whether it’s amongst team members or between a manager and member of staff.

Conflict can sometimes be healthy and often down to a genuine misunderstanding, but if left unaddressed or mishandled, it can lead to low morale and productivity and even further escalation.

Our Bespoke team training Positively Managing Conflict Masterclass gives your team expert advice and techniques to identify, manage and de-escalate disagreements and workplace disputes. Learn how to identify early warning signs and gain the confidence to resolve conflict.

Leave this course with a conflict resolution toolkit to help you generate positive outcomes for everyone involved.

Learning Outcomes

  • Learn how to identify conflict

  • Understand and develop de-escalation strategies and procedures

  • Positively manage disagreements amongst staff

  • Help produce positive outcomes for all parties

  • Develop and take back a conflict resolution toolkit



All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:00 - 09:05 Registration

09:05 - 09:20 Trainer’s Welcome and Clarification of Learning Objectives

09:20 - 10:00 Identifying Conflict

  • What is conflict within the workplace?

  • Establish whether it really is conflict

  • What are your team members conflict triggers?

  • Discuss with the trainer and with other delegates examples of workplace conflict

10:00 - 10:10 Break

10:10 - 11:00 Early-Intervention and De-Escalation Strategies

  • Learn how to intervene before a conflict develops

  • Identify early warning signs

  • Gain the confidence de-escalate a conflict

11:00 - 12:00 Workshop Develop a Conflict Resolution Toolkit

  • Acquire skills and techniques to de-escalate conflict

  • Learn when you need to escalate it to a more senior team member

  • Develop less time consuming and streamlined policies and procedures to manage and reduce conflict

  • Take back a conflict resolution toolkit to your organisation

12:00 - 12:45 Lunch

12:45 - 13:00 Feedback, Evaluation and Close

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