COURSES > LEADERSHIP & STRATEGY

Effective Knowledge Management

Retain and Transfer Knowledge

Chaired by
Dr Clive Bright

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Overview

Creating, sharing and using knowledge is essential to the delivery of effective public services. Like any other organisational resource, knowledge should be managed to make sure it contributes to things that matter – such as strategic goals, effectiveness and organisational performance. 

Our Effective Knowledge Management course provides a framework for understanding the essential elements of knowledge management, developing a knowledge management strategy and deciding how to implement or improve knowledge management in practice.

Leave the day with an action plan and greater ability to prevent knowledge loss.


Knowledge Management Consultant

Dr Clive Bright is an independent consultant with over 30 years’ experience in knowledge, information, and change management.

Working at both a strategic and tactical level a key focus of Clive’s work has been on improving approaches to identifying and managing an organisation’s key knowledge and information assets: bringing change through people, process and technology. This has involved approaches such as: developing knowledge transfer and training programmes; setting up internal knowledge networks; and using collaborative technologies to facilitate improved access and sharing of information and knowledge.

Clive has worked across a range of industry and business sectors….

Dr Clive Bright


Learning Outcomes

  • Understand and apply knowledge management principles

  • Learn how to apply tools, processes and technology to retain and transfer knowledge

  • Protect your organisation from knowledge loss after people leave with succession planning

  • Take back a knowledge management plan to your organisation





All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:00 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Learning Objectives

10:00 - 10:30 Discussion: What Does Knowledge Management mean for You and Your Organisation?

This facilitated discussion will give you the opportunity to share the approach to knowledge management in your organisation and compare it with the approaches of other participants.

10:30 - 12:00 Knowledge Management Concept and Principles

  • ISO 30401 Knowledge management systems as a framework for understanding the essential elements

  • Leadership of knowledge management

  • Identifying knowledge management needs, priorities, scope and objectives

  • Dimensions of knowledge management

  • Leadership, planning, support, operation, evaluation and improvement of knowledge management

12:00 - 13:00 Understand the Essentials for a Knowledge Management Strategy

In this interactive activity, you will develop a high-level knowledge management strategy and compare it with the current approach to knowledge management in your organisation. 

12:30 - 13:00 Knowledge Management Processes, Tools and Technology

  • Hidden knowledge management

  • Characteristics of knowledge management activities

  • Knowledge management and technology

  • Example knowledge management activities

13:00 - 14:00 Lunch

14:15 - 14:45 Techniques and Pathways to Senior Roles

  • Develop processes to retain knowledge

  • Learn how to prevent knowledge loss

  • Successful succession planning

14:45 - 15:00 Break

15:00 - 16:00 Workshop: Develop a Knowledge Management Plan for Your Organisation

  • Define core competencies you need to develop further and how

  • Determine your current impact and the one you want to have as a leader

  • Identify potential obstacles and how you can overcome them to the best of your ability

  • Establish alignment between your personal purpose and the purpose of your organisation

16:00 - 16:15 Feedback, Evaluation and Close

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