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Bespoke Training: Effective Performance Measurement and Management

Create Strategies to Deliver Greater Performance

Overview

Public sector organisations need to use a wide range of tools and techniques to drive performance. Now more than ever, it requires a fresh approach to measuring and managing performance; it is about utilising data and using more effective management techniques.

This course helps your organisation address the key areas around measuring and managing staff performance.

Run this Effective Performance Measurement and Management course for your teams in-house and gain key strategies to improve your organisation’s efficiency, productivity and performance.

Learn how to utilise success mapping tools to communicate organisational direction; take a fresh approach to design non-traditional KPIs, such as staff wellbeing; learn how to use the Performance Planning Value Chain to make better business decisions; develop strategies to manage staff performance and take back an action plan to improve your organisation’s performance.

Learning Outcomes

  • Utilise success mapping tools to communicate the direction of your organisation

  • Design appropriate KPIs that suit your organisation

  • Practice how you can use data to improve your organisation’s performance

  • Develop strategies to improve staff performance

  • Take back an action plan to improve your organisation’s performance



All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:30 - 10:00 Trainer's Welcome and Clarification of Learning Objectives

10:00 - 11:00 Success Mapping to Communicate Direction

This interactive session will explain how to communicate direction to staff by using success mapping.

  • The five key roles of performance measurement

  • Learn how to use success mapping

  • What is your organisation trying to achieve?

  • How do you communicate this clearly

  • A plan on a page

11:00 - 11:15 Morning Break

11:15 - 12:00 Innovate Approaches to Designing KPIs

This interactive session will take you through designing your own KPIs using a template and review process

  • Problems with KPIs – what doesn’t work

  • Designing KPIs – exercise

  • Take a look at non-traditional KPIs: staff wellbeing, CSR, environment, mindful organisation

  • The behaviour issues with measures and measurement – what works

  • Reviewing your measures

12:00 - 13:00 Workshop: From Data to Performance

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

  • Practice how you can use data to improve your organisation’s performance

  • The Performance Planning Value Chain – a framework for effective business decision making

13:00 - 13:45 Lunch

13:45 - 14:00 Reflection Session

  • The trainer will review the day’s learning and the next stages of the course

  • Delegates will have time to ask questions and share views with one another

14:00 - 15:00 Developing Strategies for Managing Staff Performance

  • Review your strategies to manage staff performance

  • Identify and overcome issues around performance

  • Make performance management work for everyone

  • The performance management cycle

  • Drivers of performance and understanding difference

  • Structuring, preparing and sharing responsibility

15:00 - 15:15 Afternoon Break

15:15 - 16:15 Workshop: Improving Performance

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

  • Create an effective performance review

  • Ensure that you have the key competencies in place to improve performance

  • Leave the day with an action plan to improve your organisation’s performance

16:15 - 16:30 Round Up and Key Takeaways

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