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“Very informative with practical examples of how the learning can be applied.”

Business Analyst, Services for Education

“I filled 2 note pads with information that was well presented, highly relevant, very interesting and gave me a more thorough understanding of commercial awareness and my service strengths and weakness.”

Senior Manager – Speech and Language Therapy, Charlton and Milton Keynes Community Services

“The trainer, David, was very engaging, the group was a good size and the venue was high quality.”

Advertising Sales Manager, Tower Hamlet Council

“Interesting, informative and engaging day – thank you!”

Senior Community Support Organiser, Kent County Council

“Very informative session as an introduction to commercial awareness.”

Deputy Head Support and Guidance, LB Southwark

“Opens up your eyes to how the commercial environment works and how to develop and market your own organisation.”

Team Leader – Business Support, London Fire

“This has been a very interesting and beneficial day, not only to myself but also what I will be taking back to my organisation.”

London Fire, Business Support Group Manager

“Best event I have been to in a long while. I will definitely employ these techniques in my workplace.”

Head of Finance & Property, BassetLaw Council

“Trainer is great – practical approach.”

Deputy Complaints and Information Manager, London Borough of Tower Hamlets

“Critical learning for all organisations.”

Business Improvement Manager, Hertsmere Borough Council

“I felt that the course was delivered clearly, at the right place and level. Speakers were clear and informative.”

Office Manager, The Coign Church, Woking

“High quality and exhaustive training on the latest requirements of data protection.”

ECO Operations Assistant Manager, Ofgem

“Fantastically delivered course. Achieved everything I wanted to.”

Research and Innovation Lead, Viridian Housing

“Excellent course if you want an overview of what is to come!”

Senior Solicitor, Maldon District Council

“The presentation and management of the day were excellent.”

Facilities Director, St George’s School Edinburgh

“This course is tailor made for individuals who have to deal with data protection as a part of their duties who have little knowledge of practice and procedures.”

Department Security, Officer COPFS

“Very engaging presentation – excellent.”

Corporate Services Manager, Hillcrest Group

“Very informative course. Current and relevant to my role.”

Information Governance Manager, Scotland Golden Jubilee

“Most informative, shared experiences with other organisations, helped to improve knowledge and raised awareness of issues.”

Senior Development Manager, NHS National Services Scotland

“I was looking for an assurance that organisationally we were compliant, wasn’t disappointed.”

Support Services Director, Ayrshire Hospice

“Excellent course, well-informed and engaging speakers with practical advice and guidance, highly recommended!”

Senior Complaints Officer, Aberdeen City Council

“Far better than anticipated. Content effectively delivered by knowledgeable individuals with good communication skills. Fast paced and intense but very interesting and real-life examples keep it real.”

Deputy Departmental Security Officer, Welsh Government

“Would recommend particularly if you work in Governance & Planning but it would benefit anyone wishing to understand Data Protection.”

ICT Office Manager, University of Bedfordshire

“Lynn is so knowledgeable and presents this dry topic so well, I think the whole group felt engaged and took something from it.”

Compliance Officer, Notting Hill Housing Trust

“Good course, relevant content.”

DP & FOI Manager, Lincolnshire Police

“An interesting and worthwhile course.”

Data Sharing Manager, Department for Work and Pensions

“Great course. A real chance to take a day away from the office to consider your obligations regarding DPA.”

External Data Share Advice Centre, Department for Work & Pensions

“Warm, friendly, experienced. Good content and well delivered event.”

Business Support Manager, Sussex Police & Crime Commissioner

“Brilliant course. Every manager involved in responding to complaints should attend.”

Consultant in A&E, Lewisham & Greenwich NHS Trust.

“Well delivered, structured training.”

Business Manager, LCW UCC

“Thoroughly enjoyed the course. Content was informative and stimulating. Thank you!”

Patient Experience & Engagement Coordinator, Cambridge Community Services NHS Trust

“A great session to learn the secrets to writing compassionate complaint responses.”

Hospital Manager, Dorset Healthcare University NHS Foundation Trust

“Useful. Provides the opportunity to think differently in how you respond and the format.”

Head of Continuing Care, Sutton CCG

“Brilliant! Learned lots, very interactive but in a comfortable setting.”

Corporate Affairs & Complaints Assistant, NHS South Norfolk CCG

“Very interesting with lots of practical tips and advice to take back to the team.”

Complaints Lead, Milton Keynes Hospital

“This is the best course I have attended in terms of gaining good practice in the workplace. Excellent Trainer in all aspects.”

Head of Complaints and Customer Service Improvement, South Essex Partnership University NHS Foundation Trust

“Fast paced, kept delegate interest whole time – the day went very quickly.”

Poole Hospital NHS

“I found the course interesting and insightful. It provided useful information to take back to practice.”

North Tees and Hartlepool NHS Foundation Trust

“A great opportunity to learn & share learning with other like minded people.”

Ipswich Hospital NHS Trust

“I feel confident I can put together a response to all our complainants and feel and will use clear English in all my letters. Susan was very relaxing person to be around. Having a relaxed environment really helps.”


Peterborough City Hospital

“Great course, identified all the areas I needed reminding of when writing to different groups/audience. Would recommend to colleagues.”

Portfolio Manager, Department for Transport

“The tools and techniques are excellent to take to my next team meeting so I can make changes in a structured way with my team.”

Assistant Director of Neighbourhoods, Lambeth Council