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“An excellent course. The trainer was very engaging and provided much food for thought which I can apply in my professional and personal life.”

Procurement Business Partner, The Pensions Regulator

“Excellent course with some vey thought-providing techniques that can be easily applied to my role.”

Programme Manager, Knowledgepool

“The trainer’s demeanour was confident and informative without being preachy. I enjoyed the day and learnt some important key points.”

WP Administrator, University of Sussex

“An extremely engaging and insightful course with real practical skills that I can use.”

Head of Department, University of Greenwich

“Made me stop and think about how I listen to and communicate with people and the importance of understanding their motivators.”

Head of Business Enhancement, Babcock International Group

“The trainer was very informative, providing explanation in a way that was easily understood. Very good course.”

HR Business Partner, Luminus

“Really fascinating, very well structured and good explanations of how the skills can be transferred into real life.”

FOI Officer, Department of Health

“Energetic, thought provoking and insightful course.”

Representative, British Council

“Fascinating subject matter and charismatic, entertaining delivery. Will make me more conscious about listening to obtain information. Would highly recommend.”

Associate Director of Student Recruitment, University of the Arts London

“The course was interesting relevant and met all the learning objectives. The tutor was excellent.”

Area Education Officer, Southwark Council

“One of the most informative and entertaining courses I have been on. I feel I have learnt some very important skills to use in all aspects of my life.”

Principal Accountant, London Borough of Waltham Forest

“I’m afraid many conferences become dry and processy – right to the end I was hooked – and could probably have carried on. The trainer is an electric personality and that is how you keep people totally engaged and involved.”

Director, Let’s Link Charity

“This is a fantastic course for anyone looking to improve their negotiation skills in any field – highly recommend.”

Legal Officer, Luminus

“Excellent course, will recommend to work and colleagues.”

Frontline Services Supervisor, Sussex University Library

“Very enjoyable, with so much to learn. Could spend days / weeks on this topic as I want to learn more.”

HR Business Partner, South Gloucestershire Council

“Very useful training. Teaches you tools to listen well enough to understand people’s values etc, and use that to your advantage. The trainer was very experienced and engaging.”

Partnership and Systems Manager, The University of Greenwich

“This was one of the best training courses I’ve ever attended. Very informative, entertaining and a great learning environment. Very motivational.”

Faculty Timetable Officer, The University of Greenwich

“A fascinating and very useful, pragmatic course which is designed to be immediately useful to participants. Wonderful debunking of accepted truths.”

Director of Professional Development, STEP

“Succinct and honed day.”

Strategic Project Lead, North East London Foundation NHS Trust

“Extremely helpful in preparing for your next inspection and embedding the process in your organisation.”

Director of Nursing, Hospital of St John & St Elizabeth

“Very good and informative.”

Acting Deputy Chief Nurse, Southend University Hospital Foundation Trust

“Worth a trip from Manchester!”

Team Manager, Salford Royal Foundation Trust

“I felt this was very beneficial and has given me guidance and focus on how to prepare for the upcoming inspection and future inspections.”

Hospital Manager, The Huntercombe Group

“Helped to unlock the practicalities and cut through the complexities.”

Regional Manager, The Huntercombe Group

“Excellent course, very helpful.”

Clinical Team Leader for Surgery, Surrey & Sussex NHS Trust

“Really enjoyed the day.”

Matron for Theatres, Royal Wolverhampton NHS Trust

“Well structured, interesting content and useful workshop.”

Quality & Compliance Administrator, Sussex Partnership NHS Foundation Trust

“Good day and well organised.”

General Manager Theatres and Anaesthetics, Leeds Teaching Hospitals NHS Trust

“I would recommend this training course to all staff within the NHS.”

Head of Nursing, Theatre and Anaesthetics, Leeds Teaching Hospitals NHS Trust

“It’s helpful to hear others’ experiences which can give me an honest view of the CQC inspections.”

Health Records Manager, Mid Essex Hospital Services NHS Trust

“Excellent and informative course.”

Assistant Director of Health and Safety, The Hillingdon Hospitals NHS Foundation Trust

“Really useful informative session which stated that preparation is everything!”

Deputy Director of Quality, NHS Southern Derbyshire CCG

“The course was really useful from a point of sharing and learning between organisations.”

Compliance Manager, Cumbria Infirmary

“Excellent update on CQC Inspection methodology.”

Clinical Quality Senior Officer, NHS North of England CSU

“Excellent. Good to understand issues across the healthcare economy.”

Compliance Manager, University Hospitals Coventry and Warwickshire

“Excellent course – it is worth all services attending.”

Associate Director of Governance, Peninsula Community Health

“Course very well presented, excellent. Assisted to re-enforce understanding of the process.”

Assistant Director for Quality, NHS Wigan Borough CCG

“Very useful – practical experience and tips.”

Consultant, Moorfields Eye Hospital

“A wonderful opportunity to hear other people’s experiences following inspection and learn from this.”

Deputy Radiology Manager, The London Clinic

“Helpful with practical advice.”

Deputy Chief Nurse, Surrey and Sussex Healthcare NHS Trust.

“Enjoyed the course, was interesting and informative.”

Facilities Services Manager, West London Mental Health

“Very informative and insightful day, made meaningful by the shared experience of participants, which was cohesive to learning. Enjoyable experience.”

Quality Assurance Regional Adviser, The Disabilities Trust

“I enjoyed the course. Interesting info shared. Relevant, beneficial, useful & excellent.”

General Manager, Black Country Partnership NHS Foundation Trust

“Great insight and understanding of how trusts are moving forward in preparation for CQC visits and life after CQC visits.”

Quality, Assurance & Compliance Facilitator, Colchester Hospital

“The tools and techniques are excellent to take to my next team meeting so I can make changes in a  structured way with my team.”

Assistant Director of Neighbourhoods, Lambeth Council

“The course made real commercial concepts that had felt very theoretical.”

Head of Transformation, London Borough of Hounslow Council.

“Great course, tailored to public sector.”

Solicitor, Hampshire County Council.

“Good course with engaging trainer.”

Strategy and Development Manager, Royal Greenwich

“Excellent course, right pace and format.”

Business Manager, Warrington B.C.

“Course was excellent in understanding the steps to developing a new commercial model.”

Head of Business and Customer Service, Powys CC