Select Course
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[0] => WP_Post Object
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[ID] => 8678
[post_author] => 47
[post_date] => 2019-07-16 12:10:32
[post_date_gmt] => 2019-07-16 11:10:32
[post_content] => "Great teacher! Engaging and huge knowledge base and experience. Very personable - remembered all our names!"
[post_title] => Policy and Parliamentary Officer, British Council
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => policy-parliamentary-officer-british-council
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[post_modified] => 2020-01-10 11:47:04
[post_modified_gmt] => 2020-01-10 11:47:04
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[menu_order] => 7
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Mastering Digital Communications
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[0] => WP_Post Object
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[ID] => 9380
[post_author] => 63
[post_date] => 2020-01-10 11:52:37
[post_date_gmt] => 2020-01-10 11:52:37
[post_content] => Much better understanding of the law and diversity & inclusion in general.
[post_title] => Macmillan Cancer Support
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => macmillan-cancer-support
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[post_modified] => 2020-01-10 11:52:37
[post_modified_gmt] => 2020-01-10 11:52:37
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[guid] => https://www.moderngov.com/?post_type=cpt_testimonial&p=9380
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[1] => WP_Post Object
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[ID] => 9379
[post_author] => 63
[post_date] => 2020-01-10 11:49:46
[post_date_gmt] => 2020-01-10 11:49:46
[post_content] => The course has improved my knowledge in this area and given questions/challenges to take back to my organisation.
[post_title] => Business Delivery Manager, Office for National Statistics
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => business-delivery-manager-office-for-national-statistics
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[post_modified] => 2020-01-10 11:49:46
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[2] => WP_Post Object
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[ID] => 9377
[post_author] => 63
[post_date] => 2020-01-10 11:45:41
[post_date_gmt] => 2020-01-10 11:45:41
[post_content] => I have a clearer understanding and better knowledge of how to implement a proactive and positive strategy.
[post_title] => Surveying Manager, Shepherd's Bush Housing Association
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => surveying-manager-shepherds-bush-housing-association
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[post_modified] => 2020-01-10 11:47:42
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In-House: Championing Diversity and Inclusion in the Workplace
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[0] => WP_Post Object
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[ID] => 8675
[post_author] => 47
[post_date] => 2019-07-16 12:05:04
[post_date_gmt] => 2019-07-16 11:05:04
[post_content] => "Anne was a pleasure to work with, the course was well paced and had great balance between fun and work, and the content was excellent"
[post_title] => Project Director, University of Glasgow
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => project-director-university-glasgow
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[post_modified] => 2019-07-16 12:05:19
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[ID] => 8674
[post_author] => 47
[post_date] => 2019-07-16 12:04:33
[post_date_gmt] => 2019-07-16 11:04:33
[post_content] => "This is an excellent course which is highly relevant to me as a woman trying to be taken seriously in a male-dominated workplace. I feel I now have some skills and tools to help me move forward"
[post_title] => Health and Safety Officer, University of St. Andrews
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => health-safety-officer-university-st-andrews
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[post_modified] => 2019-07-16 12:04:33
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[menu_order] => 11
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[2] => WP_Post Object
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[ID] => 8673
[post_author] => 47
[post_date] => 2019-07-16 12:02:22
[post_date_gmt] => 2019-07-16 11:02:22
[post_content] => "This was a great course to help build confidence on how to lead presentations and speak in public"
[post_title] => Consultant Anaesthetist, NHS Tayside
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => consultant-anaesthetist-nhs-tayside
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[post_modified] => 2019-07-16 12:02:22
[post_modified_gmt] => 2019-07-16 11:02:22
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[menu_order] => 12
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[3] => WP_Post Object
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[ID] => 8672
[post_author] => 47
[post_date] => 2019-07-16 12:00:22
[post_date_gmt] => 2019-07-16 11:00:22
[post_content] => "A hugely enjoyable and practical day"
[post_title] => Culture Policy & Development Officer, Teesside University
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => culture-policy-development-officer-teesside-university
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[post_modified] => 2019-07-16 12:00:22
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Confident Communication for Women in the Workplace – Cardiff
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[ID] => 7022
[post_author] => 47
[post_date] => 2018-10-12 15:33:53
[post_date_gmt] => 2018-10-12 14:33:53
[post_content] => “This course provides a good combination of general theory and very practical, experience based advice; really adding value to your day to day activities if you work with records management.”
[post_title] => GDPR Protect Manager, DataAI
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => gdpr-protect-manager-dataai
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[1] => WP_Post Object
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[ID] => 7021
[post_author] => 47
[post_date] => 2018-10-12 15:33:19
[post_date_gmt] => 2018-10-12 14:33:19
[post_content] => “A very well put together course which covered all aspects of records management you could possibly want!”
[post_title] => Departmental Records Officer, Natural England
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => departmental-records-officer-natural-england
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[post_modified] => 2018-10-12 15:33:19
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[2] => WP_Post Object
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[ID] => 7020
[post_author] => 47
[post_date] => 2018-10-12 15:32:46
[post_date_gmt] => 2018-10-12 14:32:46
[post_content] => “An excellent and informative course delivered by knowledgeable presenters. I recommend it!"
[post_title] => Agency Records Officer, Vehicle Certification Agency
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => agency-records-officer-vehicle-certification-agency
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[post_modified] => 2018-10-12 15:32:46
[post_modified_gmt] => 2018-10-12 14:32:46
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[guid] => https://www.moderngov.com/?post_type=cpt_testimonial&p=7020
[menu_order] => 19
[post_type] => cpt_testimonial
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[3] => WP_Post Object
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[ID] => 7019
[post_author] => 47
[post_date] => 2018-10-12 15:32:10
[post_date_gmt] => 2018-10-12 14:32:10
[post_content] => “Excellent location and venue. Course was very informative, excellent clear speakers with an excellent understanding of their subjects.”
[post_title] => Corporate Governance Implementation Manager, North West Anglia NHA Foundation Trust
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => corporate-governance-implementation-manager-north-west-anglia-nha-foundation-trust
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[pinged] =>
[post_modified] => 2018-10-12 15:32:10
[post_modified_gmt] => 2018-10-12 14:32:10
[post_content_filtered] =>
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[menu_order] => 20
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Effective Records and Information Management – Edinburgh
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[ID] => 8681
[post_author] => 47
[post_date] => 2019-07-16 12:17:15
[post_date_gmt] => 2019-07-16 11:17:15
[post_content] => "Two days very well spent. Thank you!"
[post_title] => Information Governance Manager, Office for National Statistics
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => information-governance-manager-office-national-statistics
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[post_modified] => 2019-07-16 12:17:15
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[1] => WP_Post Object
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[ID] => 8680
[post_author] => 47
[post_date] => 2019-07-16 12:15:53
[post_date_gmt] => 2019-07-16 11:15:53
[post_content] => "Excellent course - went really quickly. Sandie was fabulous, engaging and very experience. Her acting background shone through and was a huge plus - it's the best trainer I have experience for a long time"
[post_title] => Executive Director Neighbourhoods and Wellbeing, Mosscare St Vincent's Housing Group
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => executive-director-neighbourhoods-wellbeing-mosscare-st-vincents-housing-group
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[post_modified] => 2019-07-16 12:15:53
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[ID] => 8679
[post_author] => 47
[post_date] => 2019-07-16 12:13:41
[post_date_gmt] => 2019-07-16 11:13:41
[post_content] => "A very challenging and rewarding course enabling you to rehearse and develop your presentation skill"
[post_title] => Head Teacher, Coldfall Primary School
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_password] =>
[post_name] => head-teacher-coldfall-primary-school
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Presenting with Impact
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[post_date] => 2019-07-16 12:17:15
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[post_content] => "Two days very well spent. Thank you!"
[post_title] => Information Governance Manager, Office for National Statistics
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[post_status] => publish
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[post_content] => "Excellent course - went really quickly. Sandie was fabulous, engaging and very experience. Her acting background shone through and was a huge plus - it's the best trainer I have experience for a long time"
[post_title] => Executive Director Neighbourhoods and Wellbeing, Mosscare St Vincent's Housing Group
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[post_content] => "A very challenging and rewarding course enabling you to rehearse and develop your presentation skill"
[post_title] => Head Teacher, Coldfall Primary School
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[post_status] => publish
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Presenting with Impact
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[ID] => 7297
[post_author] => 47
[post_date] => 2018-11-13 11:59:46
[post_date_gmt] => 2018-11-13 11:59:46
[post_content] => "A practical course based on sound legal principles."
[post_title] => Group Solicitor, Southern Housing Group
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[post_status] => publish
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[post_name] => group-solicitor-southern-housing-group
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[ID] => 7296
[post_author] => 47
[post_date] => 2018-11-13 11:59:01
[post_date_gmt] => 2018-11-13 11:59:01
[post_content] => "I enjoyed the course and now have a better understanding of disrepairs."
[post_title] => Senior Surveyor, Network Homes
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[post_status] => publish
[comment_status] => closed
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[post_name] => senior-surveyor-network-homes
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Effectively Reducing Disrepair Claims in Housing
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Utilising Impact Assessments
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Applying Emotional Intelligence and Ensuring Personal Resilience
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Effective Briefings and Submissions
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Effective Data Protection Impact Assessments – Edinburgh
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Creating Data Protection Impact Assessments – Edinburgh
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Effective Briefings and Submissions
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[post_date] => 2017-12-08 14:42:08
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[post_content] => Very interesting insight into averages and forecasting. Very useful.
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[post_content] => A really useful course for those who are keen to analyse and report on data
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[post_content] => Excellent course, made the subject matter really to understand
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Understanding Forecasting and Trends
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Speaking with Impact – Edinburgh
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Speaking with Impact – Edinburgh
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[post_content] => An excellent course, which was very thorough in its approach to how to construct a tender. Martin was excellent and very personable with good pragmatic advice and applicable scenarios.
[post_title] => Bids and Tenders Manager, Recycling Lives
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A Guide to a Public Sector Mindset
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Speaking with Impact – Manchester
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Speaking with Impact
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Applying Emotional Intelligence in the Workplace
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Storytelling for Business – Manchester
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[post_title] => Fraud Specialist, NHS Business Services Authority
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[post_title] => Future Talent Director, RICS
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[post_title] => Marketing & Events Manager, UK Trade & Investment
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[post_title] => Assistant Head of Service Strategy, Portsmouth City Council
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[post_title] => Knowledge Requirements Manager, Hampshire Fire & Rescue Service
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[post_content] => "I usually dread speaking in public but I believe this course has given me some excellent structures and techniques to feel confident and passionate about what I am saying.
[post_title] => Assistant Director of Operations, London Ambulance Service
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[post_content] => "Sandra has an amazing teaching style, she helped me do things I'm not comfortable with and gave me tips on how to be more confident."
[post_title] => Student Progress Section Manager, Luton Sixth Form College
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[post_content] => "A great course. Really enlightening. I have tools to use both for large speaking and interviews. Trainer also trained through her own style - great session."
[post_title] => Pharmacist Lead, Public Health England
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[post_title] => School Improvement Officer, Diocese of Bristol Academies Trust
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[post_content] => "The day addressed some root causes as to why I struggle with public speaking - I'm now more aware of how I can take control and become more visible."
[post_title] => Assistant Director of Public Health, Luton Burough Council
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Speaking with Impact
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[post_title] => London Fire, Business Support Group Manager
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Developing Commercial Awareness – Manchester
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[post_title] => Lecturer, University of the Highlands and Islands
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[post_content] => Very interesting and enlightening day - has sparked many ideas and thoughts.
[post_title] => Policy Research Coordinator, Scotland's Rural College (SRUC)
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[post_title] => Adviser, Scottish Social Services Council
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Engaging with Scottish Parliament and Government
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[post_content] => "Great teacher! Engaging and huge knowledge base and experience. Very personable - remembered all our names!"
[post_title] => Policy and Parliamentary Officer, British Council
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[post_date] => 2019-07-16 12:09:53
[post_date_gmt] => 2019-07-16 11:09:53
[post_content] => "I thought the trainer was exceptional. She was interactive, experienced and built a very good rapport with participants. The handouts will be very useful also"
[post_title] => Senior Officer, National Crime Agency
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[post_date] => 2019-07-16 12:08:52
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[post_content] => "A fantastic course with an excellent trainer who had a wealth of experience"
[post_title] => Policy Advisor, Department for Environment, Food & Rural Affairs
[post_excerpt] =>
[post_status] => publish
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[post_name] => policy-advisor-department-environment-food-rural-affairs
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[post_author] => 26
[post_date] => 2017-02-17 10:05:09
[post_date_gmt] => 2017-02-17 10:05:09
[post_content] => "An incredibly useful course for anyone who needs to produce briefing notes as part of their role."
[post_title] => Lawyer, Environment Agency
[post_excerpt] =>
[post_status] => publish
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[post_name] => lawyer-environment-agency
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[post_date] => 2017-02-17 10:04:09
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[post_content] => "An excellent, fast paced and practical course. Great balance of theory and practice."
[post_title] => Head of Policy & Strategy, Forestry Commission
[post_excerpt] =>
[post_status] => publish
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[post_name] => head-policy-strategy-forestry-commission
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[post_date] => 2017-02-17 10:03:15
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[post_content] => "I wish I had done this course at the start of my career!"
[post_title] => Head of Research and Innovation, NHS
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => head-research-innovation-nhs
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[post_date] => 2017-02-17 10:02:21
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[post_content] => "The most engaging course I have attended in over 30 years."
[post_title] => Policy Advisor, Department for Transport
[post_excerpt] =>
[post_status] => publish
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[post_name] => policy-advisor-department-transport
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Effective Briefings and Submissions
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[post_date] => 2016-11-28 17:18:14
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[post_content] => "Best event I have been to in a long while. I will definitely employ these techniques in my workplace."
[post_title] => Head of Finance & Property, BassetLaw Council
[post_excerpt] =>
[post_status] => publish
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[post_name] => head-finance-property-bassetlaw-council
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[post_date] => 2016-11-28 17:13:53
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[post_content] => "Trainer is great - practical approach."
[post_title] => Deputy Complaints and Information Manager, London Borough of Tower Hamlets
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[post_status] => publish
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[post_name] => deputy-complaints-information-manager-tower-hamlets
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[post_date] => 2016-11-28 17:13:32
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[post_content] => "Critical learning for all organisations."
[post_title] => Business Improvement Manager, Hertsmere Borough Council
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => business-improvement-manager-hertsmere-borough-council
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[post_modified] => 2017-02-10 11:53:15
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[post_date] => 2016-11-28 17:12:34
[post_date_gmt] => 2016-11-28 17:12:34
[post_content] => "I felt that the course was delivered clearly, at the right place and level. Speakers were clear and informative."
[post_title] => Office Manager, The Coign Church, Woking
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => office-manager-coign-church-woking
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[ID] => 830
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[post_date] => 2016-11-28 17:12:01
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[post_content] => "High quality and exhaustive training on the latest requirements of data protection."
[post_title] => ECO Operations Assistant Manager, Ofgem
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_password] =>
[post_name] => eco-operations-assistant-manager-ofgem
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[post_date] => 2016-11-28 17:11:21
[post_date_gmt] => 2016-11-28 17:11:21
[post_content] => "Fantastically delivered course. Achieved everything I wanted to."
[post_title] => Research and Innovation Lead, Viridian Housing
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => research-innovation-lead-viridian-housing
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[post_date] => 2016-11-28 17:10:51
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[post_content] => "Excellent course if you want an overview of what is to come!"
[post_title] => Senior Solicitor, Maldon District Council
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => senior-solicitor-maldon-district-council
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[ID] => 827
[post_author] => 3
[post_date] => 2016-11-28 17:09:52
[post_date_gmt] => 2016-11-28 17:09:52
[post_content] => "The presentation and management of the day were excellent."
[post_title] => Facilities Director, St George's School Edinburgh
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => facilities-director-st-georges-school-edinburgh
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[post_content] => "This course is tailor made for individuals who have to deal with data protection as a part of their duties who have little knowledge of practice and procedures."
[post_title] => Department Security, Officer COPFS
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => department-security-officer-copfs
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[post_date] => 2016-11-28 17:08:17
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[post_content] => "Very engaging presentation - excellent."
[post_title] => Corporate Services Manager, Hillcrest Group
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => corporate-services-manager-hillcrest-group
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[post_modified] => 2017-02-10 11:43:46
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[10] => WP_Post Object
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[ID] => 824
[post_author] => 3
[post_date] => 2016-11-28 17:07:50
[post_date_gmt] => 2016-11-28 17:07:50
[post_content] => "Very informative course. Current and relevant to my role."
[post_title] => Information Governance Manager, Scotland Golden Jubilee
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => information-governance-manager-scotland-golden-jubilee
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:43:03
[post_modified_gmt] => 2017-02-10 11:43:03
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[ID] => 823
[post_author] => 3
[post_date] => 2016-11-28 17:07:30
[post_date_gmt] => 2016-11-28 17:07:30
[post_content] => "Most informative, shared experiences with other organisations, helped to improve knowledge and raised awareness of issues."
[post_title] => Senior Development Manager, NHS National Services Scotland
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => senior-development-manager-nhs-national-services-scotland
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:42:20
[post_modified_gmt] => 2017-02-10 11:42:20
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[12] => WP_Post Object
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[ID] => 822
[post_author] => 3
[post_date] => 2016-11-28 17:06:31
[post_date_gmt] => 2016-11-28 17:06:31
[post_content] => "I was looking for an assurance that organisationally we were compliant, wasn't disappointed."
[post_title] => Support Services Director, Ayrshire Hospice
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => support-services-director-ayrshire-hospice
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:41:07
[post_modified_gmt] => 2017-02-10 11:41:07
[post_content_filtered] =>
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[13] => WP_Post Object
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[ID] => 821
[post_author] => 3
[post_date] => 2016-11-28 17:05:27
[post_date_gmt] => 2016-11-28 17:05:27
[post_content] => "Excellent course, well-informed and engaging speakers with practical advice and guidance, highly recommended!"
[post_title] => Senior Complaints Officer, Aberdeen City Council
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => senior-complaints-officer-aberdeen-city-council
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:39:42
[post_modified_gmt] => 2017-02-10 11:39:42
[post_content_filtered] =>
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[14] => WP_Post Object
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[ID] => 820
[post_author] => 3
[post_date] => 2016-11-28 17:04:05
[post_date_gmt] => 2016-11-28 17:04:05
[post_content] => "Far better than anticipated. Content effectively delivered by knowledgeable individuals with good communication skills. Fast paced and intense but very interesting and real-life examples keep it real."
[post_title] => Deputy Departmental Security Officer, Welsh Government
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => deputy-departmental-security-officer-welsh-government
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:39:02
[post_modified_gmt] => 2017-02-10 11:39:02
[post_content_filtered] =>
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[15] => WP_Post Object
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[ID] => 819
[post_author] => 3
[post_date] => 2016-11-28 17:03:34
[post_date_gmt] => 2016-11-28 17:03:34
[post_content] => "Would recommend particularly if you work in Governance & Planning but it would benefit anyone wishing to understand Data Protection."
[post_title] => ICT Office Manager, University of Bedfordshire
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => ict-office-manager-university-bedfordshire
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:38:28
[post_modified_gmt] => 2017-02-10 11:38:28
[post_content_filtered] =>
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[16] => WP_Post Object
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[ID] => 818
[post_author] => 3
[post_date] => 2016-11-28 17:03:04
[post_date_gmt] => 2016-11-28 17:03:04
[post_content] => "Lynn is so knowledgeable and presents this dry topic so well, I think the whole group felt engaged and took something from it."
[post_title] => Compliance Officer, Notting Hill Housing Trust
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => compliance-officer-notting-hill-housing-trust
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:37:45
[post_modified_gmt] => 2017-02-10 11:37:45
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[guid] => http://umgd1.govnet.co.uk/?post_type=cpt_testimonial&p=818
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[17] => WP_Post Object
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[ID] => 817
[post_author] => 3
[post_date] => 2016-11-28 17:02:37
[post_date_gmt] => 2016-11-28 17:02:37
[post_content] => "Good course, relevant content."
[post_title] => DP & FOI Manager, Lincolnshire Police
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => dp-foi-manager-lincolnshire-police
[to_ping] =>
[pinged] =>
[post_modified] => 2017-02-10 11:37:14
[post_modified_gmt] => 2017-02-10 11:37:14
[post_content_filtered] =>
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[post_title] => Data Sharing Manager, Department for Work and Pensions
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[post_content] => "Great course. A real chance to take a day away from the office to consider your obligations regarding DPA."
[post_title] => External Data Share Advice Centre, Department for Work & Pensions
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[post_title] => Business Support Manager, Sussex Police & Crime Commissioner
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Understanding Data Protection & GDPR – Manchester
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[post_title] => Bid Writer, Rethink
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[post_title] => Tender Writer, The Stroke Association
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[post_content] => "A very informative course and very beneficial to my day to day role Sue was an excellent trainer."
[post_title] => Principal Regeneration Officer, Rushmoor Borough Council
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[post_title] => Business Development Officer, Blenheim CDP
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[post_title] => Senior Bid Manager, Willmott Dixon Partnerships
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[post_content] => "For anybody that writes bids this has been an excellent day. I have learnt more than I thought I would"
[post_title] => Control Centre Manager, Shepway District Council
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[post_content] => "A course that every charity should send a member of staff on"
[post_title] => CEO, Nasen
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[post_content] => "This was the most useful workshop I've attended in a long time"
[post_title] => Research Fellow, Kingston University
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Effective Bid Writing – Manchester
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[post_title] => London Fire, Business Support Group Manager
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Implementing Commercial Strategies
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[post_content] => Very interesting course - lots of information and examples. Trainer was very happy to answer any questions and explain anything delegates were unsure about
[post_title] => ASB & Estate Safety Coordinator, London Borough of Hackney
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[post_content] => It was a good training day and has made statistics less boring and more meaningful
[post_title] => Account Manager, Department for International Trade
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[post_title] => Data Journalist, ONS
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Understanding Statistical Analysis
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[post_content] => "Two days very well spent. Thank you!"
[post_title] => Information Governance Manager, Office for National Statistics
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[post_content] => "Excellent course - went really quickly. Sandie was fabulous, engaging and very experience. Her acting background shone through and was a huge plus - it's the best trainer I have experience for a long time"
[post_title] => Executive Director Neighbourhoods and Wellbeing, Mosscare St Vincent's Housing Group
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[post_content] => "A very challenging and rewarding course enabling you to rehearse and develop your presentation skill"
[post_title] => Head Teacher, Coldfall Primary School
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[post_content] => "Excellent, very helpful and full of valuable tools and techniques."
[post_title] => Housing Policy Advisor, Department for Communities & Local Government
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[post_content] => "Great course which is totally usable in real life."
[post_title] => SAP Delivery Manager, HMRC
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[post_content] => "Well worth attending. If you present or want to, go on this course."
[post_title] => Business Manager, Nottinghamshire County Council
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Presenting with Impact
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[post_content] => I enjoyed the day and found that I came away with some practical tools and handouts that I can use in my role. Very good attendance meant that there was valuable input from delegates that increased my learning experiences.
[post_title] => Business Support Manager, Basildon Borough Council
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[post_content] => The course content was excellent. I found Jonathan very engaging + easy to learn from.
[post_title] => Area Housing Manager, Aldwych Housing Group
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[post_date] => 2017-01-19 10:55:35
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[post_content] => Good day, well delivered and kept on track. Good knowledge. Enjoyable day.
[post_title] => Deputy Director Estates, HM Revenue & Customs
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[post_content] => Excellent content/training - really stimulating interaction/exercises
[post_title] => Head of Mental Health Development, Look Ahead Care, Support & Housing
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[post_content] => Very useful introduction and overview of practical technique for using CI
[post_title] => Demand Management Lead, South Yorkshire Police
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Implementing Continuous Improvement Strategies
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[post_content] => The training and it's delivery are the most effective I have ever experienced.
[post_title] => CEO, Librios LTD
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[post_content] => Sandra is an amazing trainer I really enjoyed the day which was made better by her guidance. I would definitely recommend this course others.
[post_title] => Head of Risk, Safety and Quality Assurance, Mitie
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[post_content] => Enjoyable and worthwhile - you will learn and be better at your job at the end of the course!
[post_title] => Fraud Specialist, NHS Business Services Authority
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[post_content] => "A great course delivered with high impact and energy very engaging."
[post_title] => Future Talent Director, RICS
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Speaking with Impact – Cardiff
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[post_date] => 2017-02-16 16:34:05
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[post_content] => " I feel like I have learned far more than what I set out to learn today. Added value!"
[post_title] => Bid Writer, Rethink
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[post_content] => "A very detailed course, tailored to meet the needs of every delegate"
[post_title] => Tender Writer, The Stroke Association
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[post_content] => "A very informative course and very beneficial to my day to day role Sue was an excellent trainer."
[post_title] => Principal Regeneration Officer, Rushmoor Borough Council
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[post_content] => "The course has allowed me to holistically evaluate my approach to writing tenders; allowing me to structure the layout more effectively"
[post_title] => Business Development Officer, Blenheim CDP
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[post_content] => "An outstanding course that will improve the skills of my team and make us more competitive"
[post_title] => Senior Bid Manager, Willmott Dixon Partnerships
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[post_content] => "For anybody that writes bids this has been an excellent day. I have learnt more than I thought I would"
[post_title] => Control Centre Manager, Shepway District Council
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[post_content] => "A course that every charity should send a member of staff on"
[post_title] => CEO, Nasen
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[post_content] => "This was the most useful workshop I've attended in a long time"
[post_title] => Research Fellow, Kingston University
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Effective Bid Writing
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[ID] => 1995
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[post_date] => 2017-02-13 12:28:46
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[post_content] => “Engaging & thought provoking, made me think about impacts & motivations of team”
[post_title] => Visitor Experience Manager, Royal Air Force Museum
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[post_status] => publish
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[post_name] => visitor-experience-manager-royal-air-force-museum
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[post_date] => 2017-02-13 12:29:17
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[post_content] => “This was a content packed day which I found highly relevant to our cultural improvement journey”
[post_title] => Director of Finance / HR, Wales Audit Office
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[post_status] => publish
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[post_date] => 2017-02-13 12:28:21
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[post_content] => “Impressive breadth, depth and focus on practical action”
[post_title] => Change Programme Manager, East Sussex County Council
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[post_name] => change-programme-manager-east-sussex-county-council
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[post_content] => “An excellent course to raise awareness of an area often neglected in the workplace”
[post_title] => Paralegal Business Manager, Crown Prosecution Service
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[post_status] => publish
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[post_content] => “Very informative and thought provoking”
[post_title] => Learning & Change Delivery Manager, London Borough of Hammersmith and Fulham
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[post_status] => publish
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[post_name] => learning-change-delivery-manager-london-borough-hammersmith-fulham
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[post_content] => “A great course – covered a huge amount of ground and provided really useful insight which will be of direct use in implementing an ongoing change programme”
[post_title] => Head of Transfers, The National Archives
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[post_content] => “A great overview to the challenges & necessary steps to improving organisational culture”
[post_title] => Assistant Director of Operations, London Ambulance Service NHS Trust
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[post_status] => publish
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[post_content] => “A very informative course with plenty of opportunity to identify real life practical applications to influence cultural change in my organisation"
[post_title] => Business Improvement Consultant, Surrey Police
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[post_content] => “An excellent way to re-engage on topics you think you understand”
[post_title] => Managing Director, Caring Homes Group
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[post_status] => publish
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[post_title] => Communications Officer, Institute of Development Studies
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[post_title] => Pharmacist Lead, Public Health England
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[post_title] => Assistant Director of Public Health, Luton Burough Council
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Speaking with Impact – Newcastle
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[post_date] => 2017-02-17 10:04:09
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[post_content] => "An excellent, fast paced and practical course. Great balance of theory and practice."
[post_title] => Head of Policy & Strategy, Forestry Commission
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[post_content] => "I wish I had done this course at the start of my career!"
[post_title] => Head of Research and Innovation, NHS
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[post_status] => publish
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[post_name] => head-research-innovation-nhs
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[post_date] => 2017-02-17 10:02:21
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[post_content] => "The most engaging course I have attended in over 30 years."
[post_title] => Policy Advisor, Department for Transport
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[post_status] => publish
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[post_name] => policy-advisor-department-transport
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Effective Briefings and Submissions
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[post_date] => 2016-12-15 09:41:34
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[post_content] => "Really great trainer with a lot of knowledge. Understood not just the topic, but the way public sectors work and so the advice was tailored accordingly."
[post_title] => Communications HEO, Registers of Scotland
[post_excerpt] =>
[post_status] => publish
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[post_name] => communications-heo-registers-scotland
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[post_date] => 2016-12-15 09:41:04
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[post_content] => "Enjoyable, interesting and worthwhile."
[post_title] => Research Officer, Aberdeen City Council
[post_excerpt] =>
[post_status] => publish
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[post_name] => research-officer-aberdeen-city-council
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[post_date] => 2016-12-15 09:40:17
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[post_content] => "The course was an excellent intro to data visualisation, providing a clear approach with relevant advice."
[post_title] => Performance Analyst, Skills Development Scotland
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => performance-analyst-skills-development-scotland
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[post_date] => 2016-12-15 09:39:21
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[post_content] => "Really interesting easy to follow interactive course covering all aspects of effective data visualisation."
[post_title] => Research Associate, University of Manchester
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => research-associate-university-manchester
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[post_content] => "This is an excellent course, well run by a practitioner in this field. I feel equipped to go and experiment with new techniques in representing data."
[post_title] => University of Edinburgh
[post_excerpt] =>
[post_status] => publish
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[post_name] => university-of-edinburgh
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Effective Data Visualisation – Edinburgh
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[post_date] => 2017-02-02 10:20:49
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[post_content] => A helpful course which provided an insight and understanding of areas which I wasn't fully aware. The course also had interesting people to network with. Thank you.
[post_title] => Executive Administrator, UCL
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[post_status] => publish
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[post_name] => executive-administrator-ucl
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[post_modified] => 2017-02-02 11:00:43
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[post_date] => 2017-02-02 10:19:52
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[post_content] => From start to finish the organisation and running of the event was excellent!
[post_title] => Head of HE, Ruskin College
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
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[post_name] => head-ruskin-college
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[post_modified] => 2017-02-02 11:00:57
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[post_date] => 2017-02-02 10:18:42
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[post_content] => A very valuable course. I learnt a lot about how to approach complaints at different stages. I would recommend.
[post_title] => Programme Manager, University of London
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[post_name] => programme-manager-university-london
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[post_modified] => 2017-02-02 11:01:14
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Effectively Handling Student Complaints
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[post_date] => 2017-05-15 15:31:41
[post_date_gmt] => 2017-05-15 14:31:41
[post_content] => "Very informative and incisive. Brought new skills to my attention and sharpened others".
[post_title] => Deputy Director of Operations, Ofsted
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[post_status] => publish
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[ping_status] => closed
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[post_name] => deputy-director-operations-ofsted
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[post_modified] => 2017-05-15 15:32:20
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[1] => WP_Post Object
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[ID] => 2684
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[post_date] => 2017-05-15 15:21:09
[post_date_gmt] => 2017-05-15 14:21:09
[post_content] => "An intensive, participatory course aimed at empowering delegates with memorable and actionable tactics and skills".
[post_title] => Head of Research Programmes, Royal College of Art
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => head-research-programmes-royal-college-art
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[pinged] =>
[post_modified] => 2017-05-15 15:30:50
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[post_date] => 2017-05-15 15:18:21
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[post_content] => "Very interesting and informative. An excellent presenter with interesting anecdotes."
[post_title] => Chief Economist, LPC
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => chief-economist-lpc
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[post_modified] => 2017-05-15 15:18:21
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Effective Persuading and Negotiating
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[ID] => 8681
[post_author] => 47
[post_date] => 2019-07-16 12:17:15
[post_date_gmt] => 2019-07-16 11:17:15
[post_content] => "Two days very well spent. Thank you!"
[post_title] => Information Governance Manager, Office for National Statistics
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => information-governance-manager-office-national-statistics
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[post_modified] => 2019-07-16 12:17:15
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[1] => WP_Post Object
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[post_date] => 2019-07-16 12:15:53
[post_date_gmt] => 2019-07-16 11:15:53
[post_content] => "Excellent course - went really quickly. Sandie was fabulous, engaging and very experience. Her acting background shone through and was a huge plus - it's the best trainer I have experience for a long time"
[post_title] => Executive Director Neighbourhoods and Wellbeing, Mosscare St Vincent's Housing Group
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => executive-director-neighbourhoods-wellbeing-mosscare-st-vincents-housing-group
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[post_date] => 2019-07-16 12:13:41
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[post_content] => "A very challenging and rewarding course enabling you to rehearse and develop your presentation skill"
[post_title] => Head Teacher, Coldfall Primary School
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => head-teacher-coldfall-primary-school
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[post_modified] => 2019-07-16 12:13:41
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[post_date] => 2017-02-17 09:57:06
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[post_content] => "Excellent, very helpful and full of valuable tools and techniques."
[post_title] => Housing Policy Advisor, Department for Communities & Local Government
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => housing-policy-advisor-department-communities-local-government
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[post_date] => 2017-02-17 09:56:40
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[post_content] => "Great course which is totally usable in real life."
[post_title] => SAP Delivery Manager, HMRC
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => sap-delivery-manager-hmrc
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Presenting with Impact
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[post_date] => 2016-11-28 17:18:14
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[post_content] => "Best event I have been to in a long while. I will definitely employ these techniques in my workplace."
[post_title] => Head of Finance & Property, BassetLaw Council
[post_excerpt] =>
[post_status] => publish
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[post_name] => head-finance-property-bassetlaw-council
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[post_modified] => 2017-02-10 11:54:51
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[post_content] => "Trainer is great - practical approach."
[post_title] => Deputy Complaints and Information Manager, London Borough of Tower Hamlets
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => deputy-complaints-information-manager-tower-hamlets
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[post_modified] => 2017-02-10 11:53:57
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[2] => WP_Post Object
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[post_date] => 2016-11-28 17:13:32
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[post_content] => "Critical learning for all organisations."
[post_title] => Business Improvement Manager, Hertsmere Borough Council
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => business-improvement-manager-hertsmere-borough-council
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[post_modified] => 2017-02-10 11:53:15
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[post_date] => 2016-11-28 17:12:34
[post_date_gmt] => 2016-11-28 17:12:34
[post_content] => "I felt that the course was delivered clearly, at the right place and level. Speakers were clear and informative."
[post_title] => Office Manager, The Coign Church, Woking
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
[ping_status] => closed
[post_password] =>
[post_name] => office-manager-coign-church-woking
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[pinged] =>
[post_modified] => 2017-02-10 11:52:13
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[4] => WP_Post Object
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[post_date] => 2016-11-28 17:12:01
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[post_content] => "High quality and exhaustive training on the latest requirements of data protection."
[post_title] => ECO Operations Assistant Manager, Ofgem
[post_excerpt] =>
[post_status] => publish
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[post_content] => "Fantastically delivered course. Achieved everything I wanted to."
[post_title] => Research and Innovation Lead, Viridian Housing
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[post_content] => "Excellent course if you want an overview of what is to come!"
[post_title] => Senior Solicitor, Maldon District Council
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[post_content] => "The presentation and management of the day were excellent."
[post_title] => Facilities Director, St George's School Edinburgh
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[post_content] => "This course is tailor made for individuals who have to deal with data protection as a part of their duties who have little knowledge of practice and procedures."
[post_title] => Department Security, Officer COPFS
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[post_content] => "Very engaging presentation - excellent."
[post_title] => Corporate Services Manager, Hillcrest Group
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[post_content] => "Very informative course. Current and relevant to my role."
[post_title] => Information Governance Manager, Scotland Golden Jubilee
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[post_content] => "Most informative, shared experiences with other organisations, helped to improve knowledge and raised awareness of issues."
[post_title] => Senior Development Manager, NHS National Services Scotland
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[post_content] => "I was looking for an assurance that organisationally we were compliant, wasn't disappointed."
[post_title] => Support Services Director, Ayrshire Hospice
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[post_content] => "Excellent course, well-informed and engaging speakers with practical advice and guidance, highly recommended!"
[post_title] => Senior Complaints Officer, Aberdeen City Council
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[post_content] => "Far better than anticipated. Content effectively delivered by knowledgeable individuals with good communication skills. Fast paced and intense but very interesting and real-life examples keep it real."
[post_title] => Deputy Departmental Security Officer, Welsh Government
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[post_content] => "Would recommend particularly if you work in Governance & Planning but it would benefit anyone wishing to understand Data Protection."
[post_title] => ICT Office Manager, University of Bedfordshire
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[post_content] => "Lynn is so knowledgeable and presents this dry topic so well, I think the whole group felt engaged and took something from it."
[post_title] => Compliance Officer, Notting Hill Housing Trust
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[post_content] => "Good course, relevant content."
[post_title] => DP & FOI Manager, Lincolnshire Police
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[post_content] => "An interesting and worthwhile course."
[post_title] => Data Sharing Manager, Department for Work and Pensions
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[post_content] => "Great course. A real chance to take a day away from the office to consider your obligations regarding DPA."
[post_title] => External Data Share Advice Centre, Department for Work & Pensions
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[post_content] => "Warm, friendly, experienced. Good content and well delivered event."
[post_title] => Business Support Manager, Sussex Police & Crime Commissioner
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Understanding Data Protection & GDPR
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[post_content] => “This is honestly the best one-day course I have ever attended - Susan's knowledge and know how are astounding.”
[post_title] => Head of Nursing, BCUHB
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[post_content] => “A really good course which provided a number of light bulb moments regarding my own practice and practice I approve.”
[post_title] => Matron, 5 Boroughs Partnership NHS Trust
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Effective Responses to Complaints in Healthcare – Manchester
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[post_content] => This course will serve as a catalyst for more in depth reflection and behavioural change
[post_title] => Director of Hospitals, Isle of Man GOVT
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[post_content] => It was a refreshing, open and honest course providing useful tools to use in the work environment
[post_title] => Section Head, Department of Health
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[post_content] => The trainer was very knowledgeable and able to answer queries, along with encouraging discussion amongst the delegates so we could learn and develop our knowledge
[post_title] => HR Advisor, NWL Collaboration of CCB's
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Applying Emotional Intelligence in the Workplace
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[post_content] => "An excellent event packed full of useful content"
[post_title] => Housing Solutions Lead, Exeter City Council
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[post_content] => "Trainer was both knowledgeable and engaging"
[post_title] => Head of Community Services, Canterbury City Council
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Identifying and Reducing Homelessness
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[post_content] => "It was an interesting course and I gained further knowledge of how the CQC works and how other authorities work."
[post_title] => Unit Manager, Calderdale Council
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[post_content] => "Really useful!"
[post_title] => Quality and Policy Officer, Walsingham Support
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[post_date] => 2016-12-01 16:43:45
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[post_content] => "Very useful and thought provoking course. Helpful time away to network and learn from others."
[post_title] => Quality Manager, Hampshire County Council
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[post_date] => 2016-12-01 16:42:58
[post_date_gmt] => 2016-12-01 16:42:58
[post_content] => "The course reaffirmed my understanding and provided me with some useful tips to understand grading of CQC inspections."
[post_title] => Policy and Practice Officer, Genesis
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[post_date] => 2016-12-01 16:42:04
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[post_content] => "A very interesting course that effectively details aspects integral to inspecting and delivering outstanding services."
[post_title] => Practice Development Officer, Genesis
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[post_content] => "I am leaving this course with the knowledge to ensure every member of my staff are empowered and supported to discharge their duties effectively."
[post_title] => Care Manager, Respect Care Services
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[post_date] => 2016-12-01 16:40:10
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[post_content] => "The course was valuable and enabled me to generate some new ideas on improving the services I manage."
[post_title] => Team Manager, Darlington Borough Council
[post_excerpt] =>
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[post_name] => team-manager-darlington-borough-council
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[post_date] => 2016-12-01 16:39:15
[post_date_gmt] => 2016-12-01 16:39:15
[post_content] => "This day has offered many opportunities to gain an understanding of the evidential requirements needed prior to an inspection."
[post_title] => Senior Sister, St Leonards Hospice
[post_excerpt] =>
[post_status] => publish
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[post_name] => senior-sister-st-leonards-hospice
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[post_content] => "Interesting course, well presented, time for questions. Good group mix of participants. Good catering!"
[post_title] => Procurement Officer, London Borough of Wandsworth
[post_excerpt] =>
[post_status] => publish
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[post_name] => procurement-officer-london-borough-wandsworth
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[post_date] => 2016-12-01 16:36:09
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[post_content] => "The event was very informative in regards to learning about the requirements of the CQC and expectations."
[post_title] => Care Compliance Manager, Your Life Management Services
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[post_date] => 2016-12-01 16:35:16
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[post_content] => "Very clear, directional and practical day encouraging a focus on improvement rather than compliance."
[post_title] => Head of Delivery, Social Care Institute for Excellence
[post_excerpt] =>
[post_status] => publish
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[post_name] => head-delivery-social-care-institute-excellence
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[post_content] => "I came in positive and left feeling positive. Knowing you can and do get it right."
[post_title] => Service Improvement Manager, Alzheimers Society
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[post_name] => service-improvement-manager-alzheimers-society
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[post_date] => 2016-12-01 16:33:01
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[post_content] => "This is a well balanced conference allowing one to make changes and improve the quality of services provided in understanding inspections."
[post_title] => Acting Quality Assurance Manager, London Borough of Richmond Upon Thames
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[post_status] => publish
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[post_name] => acting-quality-assurance-manager-london-borough-richmond-upon-thames
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[post_content] => "Excellent for confirming you're on the right track, what more is needed and to learn from others."
[post_title] => Health and Safety Advisor, Derby City Council
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[post_name] => health-safety-advisor-derby-city-council
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Adult Social Care Inspections 2018
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[post_content] => I enjoyed the day and found that I came away with some practical tools and handouts that I can use in my role. Very good attendance meant that there was valuable input from delegates that increased my learning experiences.
[post_title] => Business Support Manager, Basildon Borough Council
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[post_content] => The course content was excellent. I found Jonathan very engaging + easy to learn from.
[post_title] => Area Housing Manager, Aldwych Housing Group
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[post_name] => area-housing-manager-aldwych-housing-group
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[post_date] => 2017-01-19 10:55:35
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[post_content] => Good day, well delivered and kept on track. Good knowledge. Enjoyable day.
[post_title] => Deputy Director Estates, HM Revenue & Customs
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[post_status] => publish
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[post_name] => deputy-director-estates-hm-revenue-customs
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[post_date] => 2017-01-19 10:53:58
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[post_content] => Excellent content/training - really stimulating interaction/exercises
[post_title] => Head of Mental Health Development, Look Ahead Care, Support & Housing
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => head-mental-health-development-look-ahead-care-support-housing
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Implementing Continuous Improvement Strategies
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[post_date] => 2017-05-12 11:09:44
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[post_content] => “This is honestly the best one-day course I have ever attended - Susan's knowledge and know how are astounding.”
[post_title] => Head of Nursing, BCUHB
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[post_date] => 2017-04-20 12:46:08
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[post_content] => “A really good course which provided a number of light bulb moments regarding my own practice and practice I approve.”
[post_title] => Matron, 5 Boroughs Partnership NHS Trust
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[post_name] => matron-s-boroughs-partnership-nhs-trust
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[post_content] => "Brilliant course. Every manager involved in responding to complaints should attend."
[post_title] => Consultant in A&E, Lewisham & Greenwich NHS Trust
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[post_status] => publish
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[post_date] => 2016-12-15 09:47:13
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[post_content] => "Well delivered, structured training."
[post_title] => Business Manager, LCW UCC
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[post_status] => publish
[comment_status] => closed
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[post_name] => business-manager-lcw-ucc-2
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[post_content] => "Thoroughly enjoyed the course. Content was informative and stimulating. Thank you!"
[post_title] => Patient Experience & Engagement Coordinator, Cambridge Community Services NHS Trust
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => patient-experience-engagement-coordinator-cambridge-community-services-nhs-trust-2
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[post_date] => 2016-12-15 09:46:14
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[post_content] => "A great session to learn the secrets to writing compassionate complaint responses."
[post_title] => Hospital Manager, Dorset Healthcare University NHS Foundation Trust
[post_excerpt] =>
[post_status] => publish
[comment_status] => closed
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[post_name] => hospital-manager-dorset-healthcare-university-nhs-foundation-trust-2
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[post_content] => "Useful. Provides the opportunity to think differently in how you respond and the format."
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Developing Effective Written Responses to Complaints in Healthcare
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Producing a Good Business Case
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[post_title] => Fraud Specialist, NHS Business Services Authority
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Speaking with Impact – Edinburgh
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[post_title] => London Fire, Business Support Group Manager
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[post_title] => Assistant Director of Neighbourhoods, Lambeth Council
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Implementing Commercial Strategies
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