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Very useful introduction and overview of practical technique for using CI

Demand Management Lead, South Yorkshire Police

“Overall a very interesting and engaging course. Course material very useful.”

Service Co-ordinator, MHRA

“Engaging and interactive. Handouts very useful.”

Service Co-ordinator, MHRA

“I have new tools to use – step back and evaluate the framework we currently have.”

Planning & Strategy Manager, Imperial War Museum

“Brilliant course. Every manager involved in responding to complaints should attend.”

Consultant in A&E, Lewisham & Greenwich NHS Trust

“Excellent training with some private and public sector insights that can enhance performance management in any field.”

Performance Analyst, Northamptonshire Police

“Well delivered, structured training.”

Business Manager, LCW UCC

“Thoroughly enjoyed the course. Content was informative and stimulating. Thank you!”

Patient Experience & Engagement Coordinator, Cambridge Community Services NHS Trust

“A great session to learn the secrets to writing compassionate complaint responses.”

Hospital Manager, Dorset Healthcare University NHS Foundation Trust

“Useful. Provides the opportunity to think differently in how you respond and the format.”

Head of Continuing Care, Sutton CCG

“Really great trainer with a lot of knowledge. Understood not just the topic, but the way public sectors work and so the advice was tailored accordingly.”

Communications HEO, Registers of Scotland

“Enjoyable, interesting and worthwhile.”

Research Officer, Aberdeen City Council

“The course was an excellent intro to data visualisation, providing a clear approach with relevant advice.”

Performance Analyst, Skills Development Scotland

“Really interesting easy to follow interactive course covering all aspects of effective data visualisation.”

Research Associate, University of Manchester

“This is an excellent course, well run by a practitioner in this field. I feel equipped to go and experiment with new techniques in representing data.”

University of Edinburgh

“It was an interesting course and I gained further knowledge of how the CQC works and how other authorities work.”

Unit Manager, Calderdale Council

“A thoroughly enjoyable day with lots of handy hints and tips. Thank you!”

Community Development Officer, London Borough of Havering

“Really useful!”

Quality and Policy Officer, Walsingham Support

“A very detailed course, tailored to meet the needs of every delegate.”

Tender Writer, Stroke Association

“Very useful and thought provoking course. Helpful time away to network and learn from others.”

Quality Manager, Hampshire County Council

“The course reaffirmed my understanding and provided me with some useful tips to understand grading of CQC inspections.”

Policy and Practice Officer, Genesis

“Susan is very knowledgeable, informative and experienced in not only bid writing but human experience and psychology. I feel like I have learned far more than I set out to learn today. Added value!”

Bid Writer, Rethink Mental Illness

“A very interesting course that effectively details aspects integral to inspecting and delivering outstanding services.”

Practice Development Officer, Genesis

“I am leaving this course with the knowledge to ensure every member of my staff are empowered and supported to discharge their duties effectively.”

Care Manager, Respect Care Services

“The course was valuable and enabled me to generate some new ideas on improving the services I manage.”

Team Manager, Darlington Borough Council

“This day has offered many opportunities to gain an understanding of the evidential requirements needed prior to an inspection.”

Senior Sister, St Leonards Hospice

“Interesting course, well presented, time for questions. Good group mix of participants. Good catering!”

Procurement Officer, London Borough of Wandsworth

“The event was very informative in regards to learning about the requirements of the CQC and expectations.”

Care Compliance Manager, Your Life Management Services

“Very clear, directional and practical day encouraging a focus on improvement rather than compliance.”

Head of Delivery, Social Care Institute for Excellence

“I came in positive and left feeling positive. Knowing you can and do get it right.”

Service Improvement Manager, Alzheimers Society

“This is a well balanced conference allowing one to make changes and improve the quality of services provided in understanding inspections.”

Acting Quality Assurance Manager, London Borough of Richmond Upon Thames

“Excellent for confirming you’re on the right track, what more is needed and to learn from others.”

Health and Safety Advisor, Derby City Council

“Very inspiring.”

Surveyor, Estates Office

“Very useful in the way all aspects and areas of expertise of delegates was catered for.”

Disability Officer, University of Buckingham

“Excellent course and trainers, thank you for an interesting day.”

Lecturer in Occupational Therapy, University of East Anglia

“Excellent course and trainers, thank you for an interesting day.”

Lecturer in Occupational Therapy, University of East Anglia

“Fascinating course, the time flew by and the tools were very useful.”

Statutory Sector Relations Manager, Demelza

“Strongly recommend that you take this course. A life skill is being taught here of great value.”

Ward Councillor, London Borough of Richmond upon Thames

“A stimulating and challenging course which builds on existing skills and encourages really effective analysis of important conversations.”

Councillor, Leicester City Council

“The trainer is charismatic and knows the subject well and brings it to life and makes me feel like I can use these techniques in my day to day.”

Information Systems Manager, British Council

“Interesting and surprising course delivered in a really practical way. Will use many of the skills in my day to day role.”

PR & Communications Manager, Institution of Chemical Engineers

“Very informative and practical. The trainer is personable and made the course very fun.”

Events Manager, University of Oxford

“Interesting, challenging and fun. I feel like I have learned new skills to apply to my day to day role and I had a very enjoyable day.”

Project Manager, University of Leeds

“Really enjoyed the course. Interactive! Good at trying to make the examples relevant to the jobs we all had.”

Social Value Officer, Procure Plus

“It was very thought provoking and helpful.”

Marketing Manager, Woodland Trust

“This training takes no prisoners, and enables you to illuminate people’s motivations, needs and beliefs, to sharpen your competitive edge.”

Marketing, Digital & Communications Consultant, British Council

“Excellent training. Interesting, valuable and beneficial in almost all communication related work activities.”

Programme Manager, Highways England

“I am looking forward to making these tools and techniques a part of my communication toolkit. How will I know when I’ve cracked it? I’ll achieve everything that I need to within my chaotic organisation.”

Chief Operating Officer, UKTI

“Very good.”

Reader, Durham University

“Fantastic practical course. The trainer has an easy style but is also challenging and makes you think!”

Head of Committees and Outreach, Scottish Parliament