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The content was very relevant and the presentation style was great – relaxed and approachable. I would almost want a second day to spend time on specific examples relevant to my work.

Senior Officer Planning, Arts Council England

“This was a really useful overview of the world of Impact Assessments one that can seem daunting. Philip was an excellent guide through this session”.

Head of Assessment Policy, Department for Education

“Very enjoyable, informative and the speaker knowledgeable and he explained everything clearly.”

Senior Auditor, Foreign and Commonwealth Office

“I would go to any course written by Dr Phil Davies”.

Councillor, Scarborough Council

A really insightful and hands-on course.

Public Liaison Administrator, Driver and Vehicle Standards Agency

A very effective and thought-provoking course.

Senior Policy Advisor, ACAS

A brilliant day and really useful content.

Housing Manager, Havant Borough Council

It doesn’t matter how long you’ve been in complaints or how well you think you’re performing; you will learn and benefit from this course.

Customer Feedback Coordinator, Stevenage Borough Council