Susan was great, extremely funny and witty, remembered everyone’s names and got everyone involved. She also made everything interesting everyone was engaged and enjoyed the day.

Strategic Support Officer, Aylesbury Vale District Council

Very clearly presented and refreshing course. The specific examples were very instructive and illustrative.

ARA Spain, Crown Prosecution Service

Andrew is a great presenter very knowledgeable and passionate about the subject. The session was very accessible and tailored to the requirements of our group. A very enjoyable day.

CRM Officer, University of Bristol

Loved it! It took me out of my comfort zone but in a very positive, supportive environment. The day took me from a tentative, hesitant presenter to giving me structure and therefore confidence to deliver.

Benefits Lead, Crown Commercial Service

Very valuable course would highly recommend to anyone who would like to enhance their communications skills.

Programme Support, Department for International Development

Insightful, engaging course delivered well. Examples particularly powerful. Thanks!

Director Treasury and Corporate Finance, Clarion Housing

Professionally delivered training course – thorough and engaging and a good balance between receiving information and going into break out groups for self-guided learning.

Strategy and Policy Manager, Biotechnology and Biological Sciences Research Council

I found the day to be informative and have improved my knowledge and confidence in dealing with concerns.

Ward Manager, Manchester University NHS Foundation Trust

Fabulous course Sue you were brilliant and told some fascinating stories and facts. Very engaging and interesting.

A2 Pre Enforcement Caseworker, Crown Prosecution Service

Friendly and engaging trainer with a good and in-depth understanding of their subject matter. Informative an interactive.

Customer Relations & Service Improvement, Surrey County Council

This has been a very timely course. Anyone who is involved with Performance Management or front line delivery will find this course valuable and I would urge colleagues to take time out to do the training it was excellent.

Head of Service Early help, Bracknell Forest Council

Really enjoyed the course, Alan Rutter was a very good trainer and kept our attention throughout. Able to answer all questions asked and see things from the NHS point of view.

Assistant Finance Manager, NHS Improvement

Precise and useful training course. Gives the most important bits agile in a very engaging way.

Assistant Economist, Food Standards Agency

Course met all objectives, presented well and knowledgeable training instructor. Good introductions to methodologies with enough information for me to build with independent research or additional training.

ICT Project Manager, Cheshire East Council

This course was structured well, was fun and gave me lots of top tips as well as giving me confidence.

Matron, The Royal Wolverhampton NHS Trust

Susan was a fantastic trainer who was patient, funny and informative. All information was concise and relevant which will be put to good use. I hope we can have further training with Susan in the future!

Enterprise Admin Assistant and Personal Assistant, University of Greenwich

Super course, well-structured and paced, entertaining and informative trainer. Have come away with great skills to help in life as well as at work and with the information to advocate for mindfulness in the workplace.

Therapist Activities Assistant, North East Lincolnshire Care Plus Group

This standard of training should be rolled out to senior middle and junior management levels, this training is far superior to basic training.

Borough Coordinator, London Fire Brigade

This is a very effective course. It makes you consider what in practice a high performing team is.

Performance and Improvement Officer, London Fire Brigade

Really interesting and time for reflection so we can apply out learning to our own roles. Was to go and have a play I will definitely be changing my reporting because of what I’ve learnt.


Lead Education Officer Early Years, States of Guernsey

Really interesting and informative. I particularly liked Dominique very first talk about cultural change and younger people’s experience today.

Disability Advisor, Royal Holloway University

A fantastic training with all areas we are hoping for covered. Great mix of learning, discussion and facilitated planning.

Head of Student Wellbeing, Royal Holloway University

I not only learnt a lot of new things but I learnt that the fundamentals of the data have to be there beforehand e.g. the audience! Which made me realise one of my projects need clarification.

Graduate Management Trainee, Essex Partnership University NHS Foundation Trust

Susan Calthorpe is an inspirational trainer I learned a lot in one day which will benefit me for years.

Pensions Technical Specialist, Ministry of Justice

Very useful course. Sue did a wonderful job designing and tailoring the course specifically for us as a group. Very insightful and useful.

Quality, University of Buckingham

Alan the trainer was excellent. I found him really approachable and cohesive in his approach. He is an asset to Understanding ModernGov.

Learning and Development Advisor, UK Export Finance

Very informative course, trainer was very easy to understand and communicate with.

Delivery Manager, Royal Borough of Greenwich

An excellently informative course which has really improved my knowledge and understanding of Pupil Premium. I’m new to the role of teacher and this has really helped me!

Early Years Foundation Stage Leader and Pupil Premium Leader, St Peter’s Ce Primary and Nursery School

Thank you so much! A really engaging and clear course which has developed my practice and knowledge hugely. All the resources and the counselling were very helpful.

Assistant Head, St Peter’s Ce Primary and Nursery School

A thorough demonstration of your personal impact and how you can give and be more through preparation and confidence building.

Surveyor, Department for Transport

The course provided me with tools and techniques to help achieve improve persuasion and negotiation in my meetings.

Head of Farm Animals, RSPCA

Good day and gave me a new perspective on how to respond to complaints

Accommodation and Hospitality Consultant, University of London

Sandie delivered an interactive and dynamic training day for my colleagues and I. the exercises were very engaging and have helped us to develop our communication skills.


Corporate Finance Advisor, Department for Transport

Very informative a deeply professional and experienced breakdown of everything you need to start negotiating for yourself; no stone unturned.

Wildlife Information Officer, RSPCA

Susan was extremely informative and explained everything in great detail, excellent trainer and good at making it look easy.

Accommodation and Hospitality Consultant, University of London

Best course and trainer I’ve been on in the BBC for years.

Head of Spectrum and Investigation, BBC

The trainer was excellent – knowledgeable, personable and made the topic interesting I took a lot of practical skills away from this session and there’s nothing that I can that it lacks.

Research and Evaluation Officer, Independent Police Complaints Commission

Excellent, Susan was extremely knowledgeable and communicated her expertise really well even references a report that had come out yesterday which she has read last night. I could learn from Susan for a week let alone a day

Policy Advisor, Government Property Unit & Government Property Agency

This is a thought provoking course that challenges old writing habits. I would recommend it.

Planning Manager, Radioactive Waste Manager

Great trainer – Fully knowledgeable on subject matter maintained class interest throughout and made learning relevant to all despite employment background.

Contract and Commissioning Support Officer, Liverpool City Council

Well presented, knowledgeable trainer, easy to follow and understand which meant I was able to acknowledge my learning objectives.

Resource Manager, Liverpool City Council

This is a very useful course, as well as the hints and tips, structuring communications. It was valuable for me personally to help me in Communications protocols to enable the business produce effective communications.

Senior Communications Manager, Sopra Steria

The training course was an excellent introduction into ModernGov and Agile, very thought provoking on a personal and organisational level.

Head of Court Operations, Northern Ireland Courts and Tribunals Service

Excellent course well delivered. Trainer put methods into context and explained clearly – to the point I was able to understand and relate to.

Technical Officer, HMRC

Great course from an expert in Contract Management at a senior level. Fascinating insight.

Economic Development Officer, Ashford Borough Council

Excellent and engaging course, Susan was really informative and I feel far more confident in my business case writing skills.

Staff Officer, South Wales Police

Good course and good case studies at the end of the day to help bring concepts to your workplace.

Assistant Economist, Department for Education

Excellent content and excellent trainer. Explained well and took time to ensure things were understood and could be applied.

Team Leader, Birmingham City University

Excellent session, very easily put across, had given me the confidence to try harder and better.

Anonymous, Bolton Council

Excellent approach to a hard subject Alex kept me interested throughout the course despite the difficult content. I will use my new understanding to questions all statistics going forward.

Business and Technology Change Officer, Medicine & Healthcare Products Regulatory Agency

Informative day enabling understanding and “thinking” time to be given to this hype topic. Sets the foundations to considering the information agreements needed and the confidence to do this.

Family Service Manager, Leicestershire Partnership NHS Trust

Fantastic training course, highly recommended for people working in public or private sector where public speaking is a part of your role.

Senior Matron,The Royal Wolverhampton NHS Trust

I was very impressed with content and style of this day’s course. The atmosphere was light and informal but very clearly explained theories and practical ways to improve my writing. Highly Recommended.

Senior Department Administrator, University of Greenwich

The course was both comprehensive and interesting and delivered by someone who was clearly both knowledgeable and proficient in the topics discussed.

Programme Administrator, Birmingham City University

Very informative and really well delivered. Everyone felt able to speak and share their views.

Anti-Poverty Lead, Gateshead Council

Fantastic course and excellent tutor. I would highly recommend it whether you write reports or not.

Programme Assurance Assistant, Highways England

Great to receive personalised training adapted to our specific context from someone who is clearly familiar with it and the challenges it presents.

Senior Manager Strategic Relations, Ofqual

Trainer was superb. Delivery style was very interactive, fun and ability to remember names and who said what was highly impressive – never mind the obvious expertise in this field.

Youth Work Manager, Blackburn with Darwen Borough Council

Such a worthwhile relevant and well delivered course. The best study day I have done for a long time.

Matron Maternity, Ipswich and Colchester NHS Foundation Trust

Very enjoyable course. Jonathan was very knowledgeable and the session was delivered in a fun and informative way.

Programme Administrator, Birmingham City University

Trainer was excellent knowledge of subject that I will use to brief my teams.

Information and Development Officer, Northumberland County Council

An excellent course. Perfect amount of content split well across the day. Very useful skills learned. One of the most valuable work based courses I have attended.

Talent Acquisition Partner, UK Power Networks

Wasn’t sure what to expect, but very useful and hopefully a big change or improvement for my business writing moving forward. I really enjoyed the day!


Graduate of Technology, UK Power Networks

The day was fantastic, it covered all, it was challenging and delivered very well – excellent.


Community Safety Advocate, Knowsley Council

Excellent trainer who creates a positive training environment.



Psychologist, Essex Partnership University NHS Foundation Trust

The Course provided me with thorough analysis of how to explore root causes and develop reports which will identify useful recommendations.

Advanced OT Practitioner, Essex Partnership University NHS Foundation Trust

Very thought provoking day. Learnt lots of techniques that will help with my everyday stresses and relax me at work and at home.

Senior Sister, George Elliot Hospital

Jacqui was a very thorough speaker, she gave us the time to digest what was being said. Very knowledgeable and experienced.

Theatre Manager, George Eliot Hospital

Developing High Performance Teams was a great overview of the thoughts and considerations that come with working in a Leadership Position. Be it big or small. The course leader was a brilliant communicator and showed a real knowledge of her field would definitely recommend.

Analyst, University College London

Hayley was very inclusive and knowledgeable. She made the course fun and engaging. Hayley gave practical tips that I will take away and use in real life.

Head of Research and Digital Education Applications, University College London

Jacqui was a very thorough speaker, she gave us the time to digest what was being said. Very knowledgeable and experienced.

Theatre Manager, George Eliot Hospital

Informative and useful. Susan’s style was with humour and genuine engagement.

OPE Benefits, Government Property Unit

This was a very useful training day and a great use of my time. I would definitely recommend this course. Susan was brilliant! Very knowledgeable and a dynamic presenter.

Corporate Office Secretariat, Government Property Agency

Well taught, certainly met my objectives today and will improve the quality of my work.

Regional Project Manager, Government Property Unit

Excellent, Susan was extremely knowledgeable and communicated her expertise really well even references a report that had come out yesterday which she has read last night. I could learn from Susan for a week let alone a day.

Policy Advisor, Government Property Unit

Having had very little knowledge prior, I now feel I could confidentially attempt to write a briefing or submission. I thought the content was explained very clearly and I particularly like the information we were told about the scientific research on how we read etc.

Regional Project Officer, Government Property Unit

Best course and trainer I’ve been on in the BBC for years.

Head of Spectrum and Investigation, BBC

The course was hugely enjoyable and informative.

Controller Distribution Ventures, BBC

Such an interesting and very useful course.

Head of Spectrum and Investigation, BBC

Useful techniques I hadn’t used before (6 box), examples from the trainer that brought concepts to life. Enjoyable exercises.

Senior Distribution Manager, BBC