Taking minutes involves more than simply writing notes. Being able to keep up in busy meetings, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers have to master.

Attend this Advanced Minute Taking course, led by communications expert Sue Calthorpe, in order to maximise your listening and writing capabilities and gain invaluable practice and feedback.

Through a series of tutor-led sessions and interactive exercises aimed at the public sector, leave the day confident in your abilities as a minute taker and generate tangible results in your role.

About the Chair: Sue Calthorpe
Susan works with a wide number of public and private sector organisations to help improve writing skills and wider communications, with a range of training including production of communications strategies, face-to-face briefing, communicating complex information, presentation, media handling and key messaging and a variety of advanced writing and verbal presentation techniques.

Her recent clients include Aston Martin, Fujifilm, BP, LA Fitness, G4S, Hanover, Norfolk County Council, British Airways, Marks and Spencer, Devon County Council, Citizen’s Advice Bureau, The General Dental Council, the Wine Institute of California, Shelter and The Law Society. Find out more here.

09:15 - 09:45

Registration

09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 10:45

The Role of the Minute Taker

  • Outline the responsibilities of the role
  • Go through scenarios when minute taking is necessary
  • The purpose of minutes and best practice
10:45 - 11:30

Common Challenges When Writing Good Minutes

Learn how to deal with common problems such as interruptions, a vague meeting agenda, ambiguous conclusions and an unprepared chairperson

11:30 - 11:45

Morning Break

11:45 - 12:30

Becoming a Better Listener

  • Pick out the key pieces of information from a conversation
  • Improve focus in busy meetings
  • Develop interpersonal skills
12:30 - 13:15

Writing Concise Minutes

  • Turning notes into legible, concise minutes
  • Explore different writing strategies to suit your style
13:15 - 14:15

Lunch

  • Transform notes into legible, concise minutes
  • Explore different writing strategies to suit your style
14:15 - 15:00

Workshop: Turn Minutes into Actionable Points

  • Deal with ambiguities, vague agreements
  • Make sure the relevant parties have been informed
  • Ensure maximum clarity in meetings
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Practice Taking Minutes Under Pressure

Delegates will bring together their learnings from the day as they work through a series of exercises and receive dedicated feedback from the Chair

16:00 - 16:15

Feedback, Evaluation & Close

Sue Calthorpe

Media & Communications Specialist

Susan is an experienced communications professional who trains a number of high-profile organisations to enhance their communication, through writing in a more business critical way to writing more effective reports.

Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email enquiries@moderngov.com after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to enquiries@moderngov.com or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email enquiries@moderngov.com with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.