Success in the delivery of any project, programme or policy is dependent on the effective management of stakeholders. Without the support and buy-in from key contributors, projects face the increased risk of failure.

In order to develop an effective strategy for successful stakeholder management, you must have the tools to build, maintain and evaluate effective partnerships.

This A Guide to Successful Stakeholder Management training course gives you the necessary tools to perfect your stakeholder management skills. Learn how to get buy-in to support your organisation’s objectives, identify and map key stakeholders, effectively manage conversations and learn how to evaluate stakeholder relationships.

About the Chair: David Elverson
David is a change management and commercial expert, with a passion for helping to create more effective services. He works with a wide range of organisations and their staff on developing their commercial awareness, bringing about culture change and developing and implementing effective strategies.

He has worked extensively across the public and private sectors, working with over 50 local authorities, many NHS Trusts, Central Government departments and Science Councils in the last three years.

09:15 - 09:45

Registration

09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:30

Stakeholder Management: Key Principles

  • Understand the importance of effective stakeholder management in any project or programme
  • Identify key challenges for your organisation in stakeholder management
  • What makes a successful stakeholder relationship and partnership working
  • Identify best practice on effective stakeholder management
10:30 - 11:00

Understanding your Organisational Objectives

  • How to identify key objectives within a project or programme
  • Ascertain which stakeholders will contribute to these objectives
  • Outline objectives, responsibilities and obligations of all parties
11:00 - 11:15

Morning Break

11:15 - 12:15

Identifying and Mapping Stakeholders

  • How to successfully map stakeholders within a project or programme
  • Examine different types of stakeholder maps
  • How to effectively identify diverse varieties of stakeholders
  • Prioritising stakeholders during the life of a project
  • Develop your own stakeholder mapping template
12:15 - 13:15

Develop Communication Strategies for Stakeholders

In this session, delegates will work on practical exercises with the chair to help engage with key stakeholders and develop a communication strategy for their projects and programmes

  • Manage conversations with stakeholders
  • Define responsibilities and roles in partnership working
  • Select communication methodologies to best influence and engage
  • Effective language, style and tone to create persuasive communications
13:15 - 14:15

Lunch

14:15 - 16:00

Evaluating Stakeholder Relationships

In this session, delegates will learn how to monitor, analyse and evaluate stakeholder relationships and develop stakeholder strategies in order to achieve your organisational goals

  • How to evaluate relationships with your stakeholders
  • Monitor and preserve relationships during the life of a project or programme
  • Develop skills in overcoming conflict with stakeholders
  • Learn from your stakeholder relationships to maintain and manage your organisational goals
16:00 - 16:15

Feedback, Evaluation & Close

David Elverson

Change Management Expert

David is a change management and commercial expert, with a passion for helping to create more effective services. He works…

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Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]