The ability to make an impression when you speak is an invaluable tool, especially in times when interactions have largely been undertaken remotely.

Join communications consultant Sandra Miller on this one-day virtual training course to maximise your virtual verbal communication.

Attend this course to receive individual feedback to improve your public speaking skills and take away key tips on how to prepare yourself for stressful situations. Take part in practical exercises and learn how to speak confidently, retain an audience’s attention and feel in control whilst communicating virtually.

Learn the common pitfalls with public speaking and feel comfortable in a supportive working and non-judgmental virtual environment.

Please note we will use Zoom to virtually deliver this course.

Please see below some testimonials:

“Excellent course that built so well throughout the day- amazing how strong everyone’s speaking skills were by the end of the session. Sandie is an excellent trainer- thank you!” – Head of Strategy and Change, London Borough of Islington.

“I was quite nervous about doing a course on public speaking virtually – but Sandie did a fantastic job of choosing material that worked well in this format as well as making us move around the space. The structure and flow was excellent and she managed to keep us engaged for the whole session.” Head of Scientific Machine Learning Group, Ufi VocTech Trust

About the Chair: Sandra Miller
Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training in communication skills.

Her area of specialist expertise covers Presentation Skills, Interview Techniques, Handling People in Difficult Situations, Storytelling and Influential Communications.

Her clients include many ‘blue chip’ organisations including the BBC, BBC Worldwide, Bristol Water, Friends Provident, Financial Reporting Council, Unilever, Vocalink, Elavon Merchant Services etc. In the public sector clients include the NHS and many District, Borough and City Councils and Universities including working with Politicians and Academics and Civil Servants.

Sandra has worked in the corporate world for thirty years doing role-plays for Assessment and Development Centres. Clients include companies such as BMW, Deloitte Touche, Freshfields, KPMG etc

Sandra trained at Manchester University (BA Honours in Drama) and at the Royal Academy of Dramatic Art. She has performed extensively in the West End and in repertory and touring theatres throughout the UK. She has made numerous corporate training videos and voice-overs and appeared on television, radio and the internet.

Her Clients regard her as down to earth and as someone who brings a great sense of humour and warmth to the learning.

09:00 - 09:15


09:15 - 09:45

Introductions and Objectives 

  • What do you want to get out of the session?
09:45 - 10:15

First Impressions

  • Understand the impact of first impressions
  • Focus on how you can improve initial impressions
10:15 - 11:00

The 7 Ingredients of Excellent Communication

  • Learn the 7 key ingredients to effective verbal communication
  • Start to include them into how you think about speaking
11:00 - 11:15


11:15 - 12:00

The Art of Delivery

  • Start to include new skills
12:00 - 13:00

Preparation and Structure

  • Unlock how you prepare and structure your speech and presentations
  • Learn the importance of telling a story
13:00 - 13:45


13:45 - 14:30

The Opening 

  • Focus on the first words you speak and how they affect perception 
14:30 - 14:45


14:45 - 15:15

Building Confidence 

  • Use relaxation, breathing and voice work to strengthen the foundations of your verbal skills 
15:15 - 15:45

Spontaneous Final Presentation   

  • Build spontaneity and dynamism into your verbal communication
  • Compare to earlier work and gauge progress
  • Take concrete lessons from throughout the day and put them into practice
15:45 - 16:15

Action Planning

  • Build a plan to take learning forward and make sure that the lessons learned are put into practice in the workplace
  • Maximise the impact of the day by selecting achievable aims and objectives for personal verbal development

Sandra Miller

Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training…

Read more


Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.