The public sector is accountable for tax payer money and face the challenge of demonstrating the efficiency of delivery and implementation of a project or policy, and the outcome.

Increased accountability brings a renewed focus on measurement and evaluation, including measuring return on investment. Our Return on Investment Analysis course examines how to apply appraisal techniques in the public sector, looking at both non-financial and financial benefits.

This Return on Investment Analysis course provides you with several techniques to appraise the value added to services users and the public from projects and policies.

Led by project management expert Steve Browne, this course covers how to identify the risks and all the benefits. Leave the day confident with ROI analysis techniques to appraise any policy or project and determine the value created.

About the Chair: Steve Browne
Steve started as a computer programmer, working for a subsidiary of Nat West bank, before taking on a role in pre-sales consultancy and client training both in the UK and internationally. He has been a full time trainer since January 2008, predominantly delivering PRINCE2, APMP, PMP and Agile Project Management courses.

Steve has worked for a broad range of clients including Nationwide Building Society, The Post Office, the Department for Work and Pensions, the Environment Agency, Hoover, Corus, British Airways and bmi British Midland as well as a number of banks, local authorities and housing associations.

09:15 - 09:45


09:45 - 10:00

Chair’s Welcome and Clarification of Learning Objectives

10:00 - 11:00

An Introduction to Return On Investment Analysis

  • Who needs to be involved in the appraisal process?
  • Quantifiable vs unquantifiable benefits
  • Accounting for risks as well as the benefits of a project
  • Communicating findings to senior management
11:00 - 11:15

Morning Break

11:15 - 12:45

Workshop: Examining Differing Appraisal Techniques and How to Conduct Them

In this session, work through a number of appraisal techniques for various investment scenarios, including:

  • Payback period
  • Net presence value
  • Internal rate of return
12:45 - 13:45


13:45 - 14:30

Workshop: Understanding the Lifecycle of Non-Financial Benefits

  •  Why are non-financial benefits equally as important to a project’s success?
  •  Quantifying non-financial benefits for analysis
  •  Eliminating bias for unquantifiable benefits
  •  Communicating non-financial benefits to senior management and project team members
  •  Working through examples of non-financial benefits
  • Understanding the lifecycle of benefits and whether a project needs to be revisited post completion
  • Evaluating the success of a project
14:30 - 14:45

Afternoon Break

14:45 - 16:00

Workshop: Evaluating and Communicating Financial Benefits

  • What do senior management want to see in a financial analysis?
  • Financial projections before a project begins
  • Financial analysis throughout the project: keeping to budget
  • Establishing value for money following the conclusion of a project
16:00 - 16:15

Feedback, Evaluation & Close

Steve Browne

Project Management Consultant, AgilePM Accredited Trainer

Steve started as a computer programmer, working for a subsidiary of Nat West bank, before taking on a role in…

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Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]