The public sector is changing, and professionals are working in increasingly agile ways. Whether reducing costs, making better use of office space, or encouraging a younger workforce, remote working has benefits for the individual and the organisation alike. Remote working is not just for periods of crisis isolation, but will be a feature of the workplace for years to come thanks to technology and employee preference.

This course has been broken down over three days, to help you manage your other work commitments and allows you to reflect on the learning for the next day.

Attend this virtual course Remote Team Leadership and Management, which has been split over three days to make best use of the online tools available, and to think carefully about the policy, process and behavioural issues that arise in remote work environments. Deploy emotional intelligence, empathy and coaching techniques to optimise performance when working remotely.

Through a range of workshops and public sector focused case studies, this course provides you with a suite of tools and long-term skills to manage people and relationships productively and effectively, irrespective of whether you share an office. Each session will conclude with a task to perform offline, before reconvening to review progress, to allow natural breaks throughout the three days of learning.

Please note we will use Zoom to virtually deliver this course.

About the Chair: Duncan Enright
Duncan is a senior director with over 30 years of experience in the publishing industry, as well as a decade as a Vice Chair and Non-Executive Director of an NHS Trust. He is also group leader and councillor at West Oxfordshire District Council, and spent a decade close to government on their National Policy Forum. Duncan is an experienced director, influencer and communicator who has been both elected and appointed to senior roles in NHS, policy and local government. He is used to analysing complex situations and communicating aims to persuade, influence, drive change, optimise performance and improve team understanding.

After gaining a degree in Physics followed by a postgraduate certificate in education from Wadham College, Oxford University, where he also served as President of the Student Union, Duncan embarked on a career in scientific, professional and medical publishing, spending 20 years with Reed Elsevier companies including Pergamon Press, Butterworths and Elsevier. Occupying roles in new product commissioning, marketing, and senior management, he led international teams of editors and marketers and grew his divisions organically. Duncan is a graduate of the Senior Management Programme run for Reed Elsevier by Templeton College, Oxford. Read more.

09:30 - 10:00

Trainer's Welcome, Clarification of Learning Objectives and Opening Round

10:00 - 10:30

Remote Working: Pros and Cons

  • Outline the benefits of remote working – for the individual, team and the organisation
  • Discuss the challenges – for employee, for organisation
  • Consider potential practical, privacy and security issues
  • Create an outline remote working policy
10:30 - 10:45


10:45 - 11:30

Managing and Leading in a Remote Environment

  • The difference between management and leadership, how to achieve both
  • Know the key leadership styles available to you, and when to use them
  • Understand the need to be flexible and emotionally intelligent in your management approaches and leadership styles
  • Identify areas of your behaviour and style that require development, and how to improve
  • Performance management, managing difficult conversations, giving praise remotely
09:45 - 10:00


10:00 - 11:00

Communication with Individuals using Technology

  • Replicate the office – or not? Mapping processes and relationships to replicate or change
  • Consider software options, tools, and techniques to maximise strong remote working
  • Ensure optimum communication with team members
  • Negotiate remotely, making clear decisions and carrying them out
  • Combat isolation and loneliness through building community
11:00 - 11:15

Morning Break

11:15 - 12:00

Successful Remote Meetings

  • Consider why we meet at all
  • Explore technology options for remote meetings
  • Discover the rules of remote: how to be more effective on a call than in a room
  • Understand essential preparation for the chair, including agenda and time management
  • Discuss challenges and opportunities of remote meetings
  • Take away transferable knowledge and skills to apply to your teams and organisation
09:45 - 10:00


10:00 - 11:00

Coaching Conversations: Using Emotional Intelligence

  • Understand the value of the coaching style of leadership
  • Review the coaching process: how it works, and how it works remotely
  • Use coaching conversations with audio or video technology to support team members
  • Explore the ALIVE© Process – Case Study of a remote development program
11:00 - 11:15

Morning Break

11:15 - 12:00

Workshop: Develop Your Own Remote Working Management Development Plan

Develop your own list of priorities and share them for feedback from the tutor and the group. Refine this into a plan over time: what now, what next, and where to next. Build an action plan to implement at work

Duncan Enright

Leadership Expert

Duncan is a senior director with over 30 years of experience in the publishing industry, as well as a decade…

Read more

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email