Housing disrepair claims are on the rise. With payouts and legal costs totalling anywhere from £5,000 to £50,000 per case, disrepair claims are proving to be a pandemic for the housing industry. Many housing associations do not know how to adequately defend themselves against housing disrepair claims or prevent them in the first place.

This Effectively Reducing Disrepair Claims in Housing course gives you the necessary tools to be able to tackle housing disrepair claims and prevent them from occurring. This intimate interactive training course provides the opportunity to learn how to create better policies and procedures that will tackle the rising costs of housing disrepair claims.

This course provides the opportunity to explore the current legislation and assess multi-departmental communications. This course will also help your institution to improve awareness of repair channels and create a next-step action plan on how to improve current policies and procedures.

About the Chair: Neil Brand
Neil Brand is an experienced housing management lawyer who provides advice and consultancy support to both housing associations and local authorities.

Neil is a Partner at Bevan Brittan LLP with nearly 20 years’ experience. His knowledge ensures landlords are given effective advice on contentious matters across all forms of tenure, including secure and assured tenancies and leases, and conducting litigation such as possession, subletting and nuisance from the first stages through to completion.

Neil also advises social landlords on matters relating to disrepair, whether as stand-alone claims or as counterclaims to possession proceedings, based on rent arrears. His experience in assessing issues of liability and quantum mean that clients can be confident his advice on these issues is both accurate and reliable. He has an excellent track record of settling disrepair claims at an early stage, on favourable terms to his landlord clients, keeping the level of tenants’ legal costs minimised.

09:15 - 09:45


09:45 - 10:15

Speaker’s Welcome and Clarification of Learning Objectives

10:15 - 11:15

Understanding Tenant’s Rights

  • Explore the obligations of current legislation related to housing disrepair claims
  • Take an in-depth look at both the Landlord and Tenant Act 1985 and the Defective Premises act 1972 in relation to disrepair
  • Gain insight into how this legislation will directly affect the way your organisation deals with disrepair claims
  • Understand the Fitness for Human Habitation Bill and the implications this has on the ability for both private and social tenants to take their landlords to court


Neil Brand

Partner , Bevan Brittan
11:15 - 12:15

Effectively Avoiding Disrepair Claims

  • What are the risks of disrepair claims?
  • What costs can be incurred from potential court cases?
  • Explore the definition of ‘reasonable time’ in relation to completing repairs on properties
  • Learn how to identify risk areas for disrepair claims
  • Gain insight how to combat disrepair claims before they occur


Neil Brand

Partner , Bevan Brittan
12:15 - 12:30

Morning Break

12:30 - 13:15

Ensuring Multi-Department Communications

  • Understand what problems can occur when there is ineffective communication between departments
  • Learn how to ensure an effective communication stream across multiple departments
  • Gain insight in to how multi-departmental communications can prevent disrepair claims
  • Explore effective communications


Neil Brand

Partner , Bevan Brittan
13:15 - 14:00


14:00 - 15:00

Effectively Advertising Repair Channels

  • Learn how promoting repair channels will help reduce disrepair claims
  • Understand why having an effective repairs reporting systems will allow for better defect diagnosis
  • Explore different repair reporting options that your organisation can implement


Neil Brand

Partner , Bevan Brittan
15:00 - 16:00

Workshop: Implementing an Effective Reporting System

Work with the Chair to prepare an action plan for your institution to create an effective reporting system to reduce disrepair claims

  • Understand what makes an effective reporting system
  • Learn what information should be recorded when tenants report an issue
  • Create a next-step action plan on how to incorporate a better reporting system in to your organisation


Neil Brand

Partner , Bevan Brittan
16:00 - 16:15

Feedback, Evaluation & Close

Neil Brand

Partner , Bevan Brittan

Neil Brand is an experienced housing management lawyer who provides advice and consultancy support to both housing associations and local…

Read more

etc. Venues – Victoria, London

One Drummond Gate,

020 3735 8600

Download directions


Q: Private: What are our banking details?

A: Company Name: Govnet Communications
Company Address: 3rd Floor ,St James Building, Oxford Road, Manchester M1 6PP

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.