Whether you’re faced with a challenging question about your proposal, put on the spot in an important meeting or asked to defend your presentation, quick thinking and articulating your thoughts succinctly can be a challenge. Little time is given to training professionals to handle these challenges, despite it being a valuable skill for anyone working in a high-pressured environment.

Many assume that the ability to think quickly is something that you either have or you don’t, but in fact it is a skill which can be learned, honed and mastered. Attend this one-day, highly interactive Quick Thinking training course to learn a number of tried and tested techniques for how to deal with nerves when thinking on the spot.

Realise the opportunities associated with thinking quickly and keeping your composure under pressure. Learn how to say no and understand the best ways for you to maximise your impact through good, engaging responses in all your encounters at work.

Past delegates have said:

“Really enjoyed the course. Fun, interactive and you learnt something”
Specialist Business Support, London Borough of Hounslow

“Sandie the trainer was brilliant at ensuring inclusiveness. Delivered the training with structure, clarity and provided really useful feedback throughout.”
Head of Customer Connect Centre, Network Homes

“Sandie was an excellent trainer. She brought each session alive and allowed your imagination to flow. Brilliant.”
Supported Housing Locality Manager

“A really useful course run by a fantastic training provider who gave great ideas, examples and opportunities to practise.”
Communications Manager, Notting Hill Genesis

09:15 - 09:45


09:45 - 10:15

Chair's Welcome and Clarification of Learning Objectives

The Chair will discuss delegate experiences with quick thinking and measure current ability, in order to identify personal objectives for the day and tailor the course to specific requirements.

10:15 - 10:45

The Rules of Quick Thinking & When We Need to Think Quickly

  • Understand when and why quick thinking is essential
  • Why does quick thinking feel so challenging?
  • Learn about the impact of quick thinking in a business context
  • Explore the steps you can take in order to make yourself feel more prepared
  • Discuss different approaches and the importance of practicing techniques such as silence, breathing, body language and eye contact

Participants will choose a situation that they find challenging and get a chance to work on it with a partner – we will come back to this scenario during the day at various points

10:45 - 11:00

Morning Break

11:00 - 12:00

Workshop: Address the Barriers to Thinking Quickly – How to Communicate Better

  • Know the importance of how to present yourself
  • Identify internal and external factors that can inhibit your performance
  • The Parent/Adult/Child Model
    • Dealing with fears associated with quick thinking
    • Ensuring adult-to-adult conversations, despite potentially feeling out of your depth
  • Understanding techniques of structuring information based on your audience
    • Facts vs pictures
    • Figures vs ideas
    • Thinking vs talking
    • Action vs purpose
    • Extrovert vs introvert
    • Big picture vs all the details
  • Engage in further practice of the scenarios using learned tools
12:00 - 13:00


13:00 - 14:00

Structuring Your Responses

Look at ways of structuring your responses to reduce anxiety regarding quick thinking. Discover a range of techniques and choose the one that suits your personality type

  • Discover a range of quick thinking techniques and choose one that suits your personality type
    • Using threes
    • Providing examples
    • Conclude, explain, conclude again
    • Telling stories
  • When and how to say “no”
14:00 - 14:45

Finding Your Personal Style & Maximising the Impact of Your Responses

  • Ensure your responses are engaging, relevant and well-articulated
  • Learn tips on how to deal with networking situations
  • Turn a tricky question into an opportunity for you
14:45 - 15:00

Afternoon Break

15.00 - 16:00

Putting It All Into Practice

Delegates will apply what they have learnt throughout the day to a series of group exercises and receive individual feedback from the Chair on the quality of their responses

16:00 - 16:15

Feedback, Evaluation & Close

Jo Clift

Communications Specialist

Jo started her career in the arts as a communications professional and subsequently worked at the heart of government for…

Read more

America Square Conference Centre

1 America Square,
17 Crosswall,

+44 (0)20 7706 7700

america square

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.