A crucial skill of all public sector leaders is the ability to deliver presentations with impact.

The success of any presentation, is dependent on the speaker’s ability to deliver a clear message, captivate their audience and leave a lasting impact.

This intensive two-day training course, focuses on enhancing your presentation skills – with a particular emphasis on structure, speech segmentation, and handling an audience.

On this Presenting with Impact course, receive constant expert feedback and coaching throughout, in order to build upon your existing skills and become an influential presenter.

This course helps you develop and enhance your communication skills so that you are able to plan and deliver effective formal and informal pitches to internal and external groups, colleagues, customers and public audiences.

What previous delegates said about Presenting with Impact:

“A great course to gain essential skills in presenting with impact to influence and inform others. Gained new skills and techniques I can use for the future.” –Assistant Director, Havering Council

“I found this course hugely enjoyable and useful. I’d recommend it to anyone who wants to build their confidence and gain advanced presentation skills. Probably the most practically useful course I’ve ever done.”- Postgraduate Recruitment Manager, University of Bristol

“Everything about this training course was excellent; the course content to the tutor delivering it. I am pleased with my course learning over the two days and the hints/ tips/ skills I have picked up / developed.” – Senior Visits Officer, Department for International Trade


About the Chair: Sandra Miller
Sandra has worked extensively as a Communication Skills Consultant, Trainer, Coach and Role-Player for the past fifteen years. She trains professionals to help them enhance their vocal skills, in order to help them build their confidence.

Clients include many organisations including the BBC, BBC World Service, BBC Worldwide, Birds Eye/Walls, BMW, British Aerospace, British Airways, BT, Gillette, Great Place to Work Ltd, Hewitt Associates, KPMG, JP Morgan, Linklaters, Logica, Lonely Planet, Lovells, Lloyds TSB, RADA Enterprises Ltd, Royal Mail, Simon & Schuster UK Ltd, SOCAP and Unilever. Find out more.

09:15 - 09:45


09:45 - 13:00

Morning Session

  • Introductions/programme overview
  • Personal objectives for the course
  • Characteristics of an effective presentation-discussion
  • Star Quality – the 7 critical ingredients of excellent communication skills
  • Establishing your learning needs – 5 minute presentation on your chosen work related subject with feedback review
13:00 - 14:00


14:00 - 16:00

Afternoon Session

  • Structuring Your Presentation / Pitch: Ideas and Models to Consider
    • How to focus your subject matter effectively
    • First impressions
    • The use of confidence cards
    • Vocal highlighting
    • Using visual aids to stimulate your audience
  • The Opening Segment
    • Making an entrance
    • Engaging your audience immediately
    • Taking control of your space
    • Practice with feedback/coaching
  • The Middle Segment – Building Confidence
    • Breathing and relaxation techniques to control nerves
    • Voice work to encourage vocal depth, projection and variety
16:00 - 16:15

Review of Day 1

  • Review of Day 1 – Evaluation & Feedback
  • Set ‘homework’ for Day 2
09:15 - 09:30


09:30 - 13:00

Morning Session

  • Welcome back/reflection on learning from Day One (discussion)
  • Overview of Day Two
  • Breaking the fear barrier (discussion)
  • The Closing Segment
    • What do you want the audience to go away with?
    • Ideas for closing ‘well’ (discussion)
  • Handling the Audience – generating audience participation/questions (discussion)
  • Deliver a one minute speech and answer questions from the audience – focus on handling the audience and closing effectively
    • Practice with feedback/coaching
  • Spontaneity Exercises
    • To encourage variety of delivery
    • Practice with feedback/coaching
13:00 - 14:00


14:00 - 16:00

Afternoon Session

  • Vocal warm-up
  • Consolidation Practice (with tea break)
  • Deliver final 5 minute presentation
  • Feedback/coaching
  • Action Plan
16:00 - 16:15

Evaluation & Close

Sandra Miller

Communication Skills Training Consultant

Sandra Miller is a RADA trained Actor and now works extensively in the corporate sector providing coaching, consultancy and training…

Read more

etc. Venues – Marble Arch, London

Garfield House
86 Edgware Road
W2 2EA

020 7793 4200

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Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]