Covid-19 has had a huge impact on how we all work. Organisations have had to manage and lead staff working remotely. It has been a challenging but maybe, at times, also a rewarding experience.

With many staff now working remotely and the recent easing of the lockdown restrictions, it is essential for organisations to start to plan and prepare for a return to work, irrespective of when the lockdown is due to end.

During the course of the day, you will be guided through essential key planning and preparation stages to help you phase staff’s return to work.

Attend this virtual course to identify and overcome the challenges returning to work will bring; learn techniques to communicate and engage with staff to ease their return and alleviate their anxiety; identify the key stakeholders to involve with the transition and plan for the immediate and long-term return.

Please note this course will be using Zoom to deliver the day. 

09:30 - 09:45


09:45 - 10:00

Trainer’s Clarification of Learning Objectives and Introductions

10:00 - 10:45

Key Issues to Consider

  •  How has Covid-19 impacted working?
  • Assess the capability of your workforce to return to work: mindset, wellbeing, anxieties and other general concerns
  • Identify and overcome the obstacles to returning to work
  • Prepare and implement the changes to the lockdown rules: opening of certain venues and easing of the 2 metre distance rule
  • Remote working vs Office Working
10:45 - 11:00


11:00 - 12:00

Communicate and Engage with Staff before the Return

  • Utilise communication tools to set out your organisation’s return to work strategy
  • Manage staff’s anxiety before and upon their return to work
  • Learn techniques to energise and motivate your staff before their return
  • Confidently address fears and misconceptions
  • Secure buy-in and regularly update staff on the transition
12:00 - 12:45

Key Stakeholders to Involve

  • Identify and engage with key stakeholders
  • Explore stakeholder mapping techniques to help you map out key stakeholders
  • Secure senior buy-in to facilitate a seamless return to work
12:45 - 13:30


13:30 - 14:15

Psychology on How We Work

  • Discuss how Covid-19 has impacted views and approaches to work
  • Ascertain how it has impacted you and your staff
  •  Learn about the psychology behind how we work and how has it been impacted
  • Gain tools and techniques to help you and your staff best transition
14:15 - 15:00

Planning for the Immediate Return

  • Support staff with their initial return
  • Help vulnerable members of staff with their return
  • Learn how to phase people back in again
  • Create a “Return to Work” toolkit: health and safety checklist, review of systems and technology, re-assess facilities and contracts, staggered starting hours, and increased emphasis on hygiene
15:00 - 16:00

What Next?

  • Scope the future of working after Covid-19
  • Flexible vs Office working – pros and cons of each
  • Assess how the delivery of projects has changed: the ascent of agile
  • Discuss what will change and stay the same after Covid-19
  • Review what you have learnt from this period and how it can support you in the future
  • Gain from any positive experiences during this period, such as an acceleration in digital transformation projects and how technology has helped progress
  • Prepare for the return of furloughed and working from home staff
  • Discuss how to best manage staff performance
  • Learn how to manage staff who will be in the office and working remotely

David Elverson

Change Management Expert

David is a change management and commercial expert, with a passion for helping to create more effective services. He works…

Read more


Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email