The benefits of implementing Continuous Improvement strategies (CI) are crucial for bringing efficiency and innovation to all public services.

CI is an approach in which all staff seek out, support and implement changes to provide better services and improve cost-effectiveness.

This interactive course will explain how applying CI’s tools and techniques can help to focus activity, people and resources on serving customers, eradicating waste, and improving organisational efficiencies.

Led by experienced management consultant, Jonathan Bottomer, this one-day course will allow your organisation to gain and implement CI skills, including Lean thinking, Kaizen, Six Sigma to achieve long-term improvements in your organisation.

Previous delegates have said:

“Enlightening experience, light bulb moment, wake up call to approach my business differently really enjoyable day.” – Water Quality Regime Lead, Environment Agency

“This course was very insightful reminding myself on certain training, i have received before but also learning new topics and methods. Jonathan delivered the course well to tailor everyone within the audience. It was very interactive and I would definitely recommend this is others.” – Quality Assurance and Oversight Analyst

“Good day and mix of active and reflective learning. Definitely recommend .” – Operations Director, Built Environment Trust


About the Chair: Jonathan Bottomer
Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

09:15 - 09:45


09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:30

De-Mystifying Continuous Improvement

This session will be a mixture of trainer-led presentations on the theory of continuous improvement combined with interactive exercises covering:
• What is continuous improvement?
• The origins of continuous improvement
• Continuous improvement rumours and myths

10:30 - 11:15

Developing a Culture of Continuous Improvement

  • Understand how Continuous Improvement can benefit your organisation
  • Learn from case studies how to eliminate waste and reduce delays
  • Get things right first time to enhance quality and lower costs
  • Empower staff and motivate them to sustain results
11:15 - 11:30

Morning Break

11:30 - 13:00

Continuous Improvement Tools and Techniques

Through a series of trainer-led presentations and interactive exercises, this session will explore key areas of the theory of continuous improvement, focusing on the following learning areas:

  • Kaizen
  • Plan-Do-Check-Act
  • Organisational culture
  • The emotional cycle of change and managing resistance to change
  • Sustain and scale-up
13:00 - 14:00


14:00 - 16:00

Workshop: Implementing Continuous Improvement Tools and Techniques

Through a series of interactive exercises this session will allow successful implementation of a CI Toolkit within your organisation.

Waste and Value

  • The 7 Wastes
  • Value Stream Mapping
  • No errors forward

Customer focussed improvements

  • Voice of the Customer
  • One piece flow:
    • Just in time
    • Pull Systems
    • Takt Time
    • Standardised work
    • Problem solving

Visual Management

  • Information Centres
  • 5S
  • Master Schedules
  • RACI
16:00 - 16:15

Feedback, Evaluation & Close

Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered…

Read more

Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email