The benefits of implementing a Continuous Improvement (CI) strategy are crucial for bringing efficiency and innovation to all public services.

CI is an approach in which all staff seek out, support and implement changes to provide better services and improve cost-effectiveness.

This interactive course will explain how applying CI’s tools and techniques can help to focus activity, people and resources on serving customers, eradicating waste, and improving organisational efficiencies.

Led by experienced management consultant, Jonathan Bottomer, this one-day course will allow your organisation to gain and implement CI skills, including Lean thinking, Kaizen, Six Sigma to achieve long-term improvements in your organisation.

09:15 - 09:45

Registration

09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:30

De-Mystifying Continuous Improvement

This session will be a mixture of tutor led presentations on the theory of Continuous Improvement combined with interactive exercises covering:

  • What is Continuous Improvement?
  • Origins of Continuous Improvement
  • Continuous Improvement rumours and myths
10:30 - 11:15

Developing a Culture of Continuous Improvement

  • Understand how Continuous Improvement can benefit your organisation
  • Learn from case studies how to eliminate waste and reduce delays
  • Get things right first time to enhance quality and lower costs
  • Empower staff and motivate them to sustain results
11:15 - 11:30

Morning Break

11:30 - 13:00

Continuous Improvement Tools and Techniques

Through a series of tutor led presentations and interactive exercises this session will explore key areas of the theory of Continuous Improvement. In particular focusing on these learning areas:

  • Kaizen
  • Plan-Do-Check-Act
  • Organisational culture
  • The emotional cycle of change and managing resistance to change
  • Sustain and scale-up
13:00 - 14:00

Lunch

14:00 - 16:00

Implementing Continuous Improvement Tools and Techniques

Through a series of interactive exercises this session will allow successful implementation of a CI Toolkit within your organisation.

Waste and Value

  • The 7 Wastes
  • Value Stream Mapping
  • No errors forward

Customer focussed improvements

  • Voice of the Customer
  • One piece flow:
    • Just in time
    • Pull Systems
    • Takt Time
    • Standardised work
    • Problem solving

Visual Management

  • Information Centres
  • 5S
  • Master Schedules
  • RACI
16:00 - 16:15

Feedback, Evaluation & Close

Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered…

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etc. Venues – Marble Arch, London

Garfield House
86 Edgware Road
London
W2 2EA

020 7793 4200

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Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]