As a manager you must find solutions to complex issues on a regular basis. However, traditional approaches resolving problems can be rigid, which can lead to poor or the same results.

By adopting flexible approach to resolving issues, you can explore a multitude of methods to solving issues, which you might not have encountered before.

Attend this Flexible Thinking training course to gain practical and actionable tools to help you take a more flexible approach to achieve better results and increase productivity.

You will leave the day with the ability to apply different thinking strategies in the work place, better understand any challenges that you are facing and develop skills to take a more innovative approach to problem solving. Through practical workshops you will work through a range of public sector related complex scenarios that will test and improve your ability to problem solve.

About the Chair: Hayley Lewis
Hayley is an award-winning psychologist with 20 years’ experience in the field of organisational and business psychology. Prior to setting up her own business, she spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications and digital transformation. During this time, she won national recognition for her work on leadership development, culture change and digital transformation. Before this, Hayley spent eight years at the BBC where she was an organisational psychologist working on culture change and leadership development. Hayley is a respected lecturer on MSc Organisational and Business Psychology programmes at City University and Coventry University. Her specialist topics are leading change, organisational culture and building high-performance teams. She also leads the weekend school, for part-time MSc students at Kingston Business School, delivering lectures on leadership development, creativity and innovation, consultancy skills and leading organisational change.
09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:45

Applying Different Thinking Strategies in the Workplace

  • Understand how your brain processes decisions
  • Discuss alternative theories around resolving problems, such as Cognitive Flexibility
  • Learn how to take different approaches to a problem or decision
10:45 - 11:00

Morning Break

11:00 - 12:00

Understanding the Issue

  • Identify what challenges your organisation are currently facing
  • Delve into the problem
  • Learn how to take a flexible approach to understanding the issue
  • Quickly and diplomatically ascertain what the issue really is
  • Get to the root cause of the problem
12:00 - 13:00

Workshop Part 1: Working through Problematic Scenarios

The trainer will present a range of scenarios for the delegates to work through.

  •  Gain techniques to work through a public sector related issue
  •  Learn how to utilise different strategies to resolve the issue
  • Develop innovative skills to approach problems in a unique way
  •  Discuss with the trainer and peer- review the best approach for your organisation
  • Receive expert feedback from the trainer
13:00 - 14:00


14:00 - 14:45

Workshop Part 2: Working through Problematic Scenarios – Continued

This session will be a continuation of the last session, with delegates working through practical scenarios to test their knowledge.

14:45 - 15:00

Afternoon Break

15:00 - 16:00

Workshop: Putting it All into Practice

Delegates will apply the days learning and will re-cap how they can take back the days learning to their organisation.

  • Review, and reflect on your own style and approach
  • Create a personal action plan to transfer learning back into the workplace
16:00 - 16:15

Feedback, Evaluation & Close

Hayley Lewis

Organisational Expert

Hayley is an award-winning psychologist with 20 years’ experience in the field of organisational and business psychology. Prior to setting…

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Central London

Q: Private: What are our banking details?

A: Company Name: Govnet Communications
Company Address: 3rd Floor ,St James Building, Oxford Road, Manchester M1 6PP

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]