The public sector is changing, and professionals are working in increasingly agile ways. Whether reducing costs, making better use of office space, or encouraging a younger workforce, remote working has latent benefits.

It is essential that organisations have a clear virtual strategy in place, and that managers adapt their leadership style to make the most of these changes.

Attend this practical and interactive training course to discover effective leadership techniques that will best support your team. Develop a flexible, future-focused management approach that motivates and maximises performance.

About the Chair: Jenny Baynes
Jenny Baynes is a smart working consultant, she led the development and delivery of the award winning modern council programme for North Yorkshire County Council.She has worked with a variety of organisations to drive change initiatives and develop smart working practices. She has collaborated with industry leaders and developed networks to share those practices to support organisations working toward becoming happy, healthy and productive workplaces

Jenny is an experienced key note speaker and facilitator with a background in organisational development, training and leadership development.

What previous delegates have said about this course…
“The event was well planned, thought-provoking and relevant. A must do for even the most seasoned remote leaders, and expertly facilitated by Jenny Baynes.” – Estates, Security & Access Control Lead, HMRC

“A good, sharp course. Interesting and engaging with a lot to take away and use.” – Manager, London Borough of Ealing

“This course has provided some very useful tools to improve my remote team management.” – River Basin Account Manager, Environment Agency


09:15 - 09:45


09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 10:45

Remote Working: Friend or Foe?

  • Outline the benefits of remote working
  • Discuss the challenges that can arise
  • Consider potential privacy and security issues
10:45 - 11:30

What is Your Current Management Approach?

  • Understand the need to Adapt your management style
  • Review your current management practices through behavioural exercises
  • Discover approaches that suit your team’s behaviours and needs
  • Diversity and inclusion in remote team
11:30 - 11:45

Morning Break

11:45 - 12:30

Maximise Your Channels of Communication

  • Discover software, tools, and techniques to maximise connectivity
  • Ensure maximum communication with team members
  • Encourage conversations and maintain contact with individual team members
  • Instil a sense of trust and a need for whole-team contribution
12:30 - 13:15

Case Study: Successfully Moving to Smart Working Practices

  • Hear from Wokingham Borough Council about their journey to smart working
  • Understand the benefits which have arisen from working remotely
  • Know the possible challenges you could face and how best to overcome these
  • Take away transferable knowledge and skills to apply to your teams and organisation


Jackie Whitney

Lead Manager, Customer Delivery and Change, Wokingham Borough Council
13:15 - 14:15


14:15 - 15:00

Workshop 1: Measuring and Maximising Performance

Delegates will bring together their learnings from the day to work through a series of exercises, and receive dedicated feedback from the Trainer

15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop 2: Test the Flexibility of Your Management Style

Through a series of exercises, delegates will assess their new approach and develop an action plan to implement it across their team.

16:00 - 16:15

Feedback, Evaluation & Close

Jenny Baynes

Smart Working Consultant

Jenny Baynes is a smart working consultant, she led the development and delivery of the award winning modern council programme…

Read more

Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email