Remote working has created the new challenge of virtually managing staff’s performance. In a study by The Economist Intelligence Unit, 46% of managers considered leading people from a distance to be their main challenge.

You currently might have someone who is underperforming, which is impacting productivity and morale. Conversely, you might have someone who is a star performer who gets frustrated at not being stretched enough. And then there is everyone in between. This is even more of a challenge when your team are working from home.

On this virtual Excelling at Remote People Performance Management training course, you’ll gain a deeper understanding of remote performance management, along with tools and techniques to help you get the best out of everyone in your team whilst they work from home. We’ll also explore those exceptions when someone simply isn’t able to perform to standards and give you ways to handle this effectively in a virtual environment.

By the end of the session, you’ll know how to identify and manage underperformance, develop confidence and virtual techniques to manage difficult conversations, re-engage underperforming staff and keep high-performing staff motivated.

Please note this course will be using Zoom to deliver the course. 

About the Chair: Marie Thake

Marie Thake worked for 14 years in people development roles for companies such as Prudential, HBOS, and The Rugby Football Union and then established her own business and became a People Consultant 9 years ago.

Her career included Leading teams to deliver organisational vision and strategy and delivering People development strategies to ensure organisations workforces were developed and invested in. Marie feels passionately about people being the vital resource that can shape and grow a business to success. We are all wonderfully unique and it is about harnessing those strengths in us to achieve our goals and aims.

Marie’s academic background was studying Business, Finance and Law and then progressing to another of her passion’s – understanding human behaviour and our ability to learn using a growth mindset. She went on to study Well-being, Human behaviour, Employee engagement, emotional intelligence, NLP and the ability to build resilience and how we can adapt to change.

As a Consultant, Marie’s priorities are always to ensure the focus stays firmly on building a learning culture to ensure that all the new solutions introduced are embraced successfully. Introducing successful people development interventions and ensuring the learning encourages permanent change is a philosophy Marie feels strongly about.

Marie also qualified as a coach 12 years ago and works with organisations to develop their senior teams through one-to-one coaching. This style is also evident in her training where she encourages reflection and self-awareness to encourage delegates to change their habits to fully embrace the new skills and knowledge they have learnt.

09:15 - 09:45


9:45 - 10:00

Trainer’s Welcome and Introductions

10:00 - 11:15

The Principles of Remote People Performance Management

  • The performance pyramid – linking the individual to the organisation’s objectives
  • 121s and appraisal
  • Skills needed for effective performance management
11:15 - 11:30

Morning Break

11:30 - 13:00

Setting Remote Performance Standards

  • Developing your performance management matrix
  • Setting individual objectives
  • Getting the most out of role-modelling
13:00 - 14:00


14:00 - 14:45

Make Performance Management Work for Everyone

  • The performance management cycle
  • Drivers of performance and understanding difference
  • Structuring, preparing and sharing responsibility
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Virtually Manage Difficult Performance Management Conversations

  • The underperformer
  • The superstar (and frustrated) performer
  • The ‘does just enough’ performer
16:00 - 16:30

Action Planning

  • Develop techniques to continuously evaluate staff performance
  • Create practical strategies to improve performance
  • Ensure your staff’s performance is matched to your organisations strategic goals
  • Take back an action plan for people performance management
16:30 -

Feedback, Evaluation and Close