This course has now taken place.

According to the UK Customer Satisfaction Index, customer satisfaction has begun to increase within the public sector from 2017 to 2018, however, it still remains among the lowest performing sectors when it comes to delivering customer service. Due to growing expectations, changing digital landscapes and varying customer needs, it is increasingly important for public sector organisations to take a more serious look at the robustness of their customer service strategy.

Understanding and identifying service users’ differing needs is vital to being able to provide efficient, specific services to everybody; for example, people from diverse cultural backgrounds or individuals with disabilities. On this interactive training course, learn how to empower your staff to provide excellent customer service, and equip them with the tools to communicate effectively with all service users.

Uncover best practice on how to effectively communicate with your organisation’s service users, understand how their needs may vary and how to impart these skills on your team upon return to work. Leave with the skills to effectively deliver excellent customer service to all groups in your locality and ensure a positive service environment throughout every interaction.

About the Chair: Stuart Riddington
Stuart is a business development and strategy expert, who is passionate about developing leaders and helping organisations move forward. He works with the private sector, third sector and public sector in a wide range of training and consultancy projects to develop income generation; leadership development and strategic positioning.

He has worked with NHS Trusts, government departments, local authorities, international, national and local charities, SME’s and Fortune 500 companies. Stuart has worked extensively with organisations internationally including the USA, Hong Kong, Tanzania, China, Mexico, El Salvador and Thailand. His creative approach to developing strategy and leaders means he is sought after consultant.