Culture can be the key to success. The effectiveness of an organisation’s strategy depends on culture – even with the best strategy in the world, if your culture is at odds with your strategy it will never fulfil its potential. With budgets and resources being reduced for all public sector organisations and increasing demands for services it is extremely important to ensure that your organisation has an effective culture that can support change.

In order for public sector organisations to deliver effective services, increase productivity and performance they must have a culture that supports this. Organisational culture is all the beliefs and values that shape behaviour and dictate the ways things get done in your organisation therefore it can work with you or against you.

On this Enabling Effective Cultural Change course learn how to shape cultural change that works towards strategic goals, and to harness a vision that works with your new culture.

Attend this Enabling Effective Cultural Change course to understand and influence the culture in your organisation. Learning the skills to embed positive culture, promote engagement, and build investment in your organisation.

What previous delegates said about Enabling Effective Cultural Change:

“Finally, a training course with the practical things I can use, instead of just theory and models.” – Business Change Manager, University of Portsmouth

“Excellent, useful, informative and relevant – very pleased I came along.” – Head of Service, HCZS

“Excellent, compassionate delivery, informative, concise and a well informed course, thought provoking.”- Operations Manager, Hampshire County Council

About the Chair: David Elverson
David is a change management and stakeholder expert, with a passion to help create more effective services. He trains a wide range of organisations and their staff on developing their commercial awareness, entrepreneurial acumen and stakeholder management.

He has worked extensively across the public, third and private sectors to get them to improve the way they deliver services.

David is passionate about translating strategy into action in a way that engages staff and develops buy in and high levels of productivity.

09:15 - 09:45


09:45 - 10:15

An Introduction to Culture

  • Understand what is meant by culture
  • Establish how culture affects change in your organisation
10:15 - 11:00

Identify the Culture of Your Organisation

  • Determine what creates and reinforces the culture of your organisation using the Cultural Web
  • Utilise the cultural dimensions matrix to further explore the existing culture
11:00 - 11:15

Morning Break

11:15 - 12:00

Designing an Effective Culture

  • Establish your organisation’s ideal culture for implementing change
  • Use tools to design an effective culture
12:00 - 12:45

Explore the Link between Culture and Behaviour

  • Examine the impact culture has upon behaviour
  • Encourage staff to look at their own behaviour and influence the culture
12:45 - 13:30


13:30 - 14:00

Understanding Behavioural Economics

  • Consider why we behave the way we do
  • Develop a leadership culture that influences staff to exhibit positive behaviours
14:00 - 14:45

Emotions, Culture and Behaviour

  • Explore eight areas of emotional decision making in the context of cultural and behavioural change
  • Understand how these areas impact upon decision making and how they can develop leadership styles that influence cultural change
14:45 - 15:00

Afternoon Break

15:00 - 16:00

Leading Cultural Change

In this session, delegates will recap on areas of cultural development identified during the day.

  • Identify key changes to be adopted within your organisation
  • Develop a structured action plan of how to implement change
16:00 - 16:15

Feedback, Evaluation & Close

David Elverson

Change Management Expert

David is a change management and commercial expert, with a passion for helping to create more effective services. He works…

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etc. Venues – Marble Arch, London

Garfield House
86 Edgware Road
W2 2EA

020 7793 4200

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Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]