This course has now taken place.

Social housing organisations are facing increased scrutiny to excel at customer service and handle housing complaints more effectively.

In order to improve tenant customer satisfaction and avoid escalation of complaints to the Housing Ombudsman; it is essential that your organisation develops a more robust complaint handling system.

This Effectively Handling Complaints in Housing training course will enable you to understand the role of the Housing Ombudsman; respond to complaints about building defects and anti-social behaviour; and develop strategies to improve your complaint handling system.

On this Effectively Handling Complaints in Housing training course, learn the necessary tools and techniques to deliver a complaints handling system that reduces costs, increases efficiency and maintains your organisation’s reputation.

About the Chair: Peter Davey
Peter is a consultant specialising in helping housing associations, local authorities and charities develop the quality of their services and approaches to governance, strategic and business planning, user involvement and equality and diversity. Find out more here.