Working in the public sector requires you to write for a diverse range of people; including stakeholders, beneficiaries, elected members, partner organisations, funding bodies and the general public. It takes unique skills to write persuasive copy that delivers your message succinctly to specific audiences every time.

Led by communications expert, Eddy Lawrence, this Effective Writing Skills for the Public Sector course will equip you with the tools needed to plan and create confident and persuasive writing, for specific public sector audiences.

Learn how to understand and research your audience effectively, collate and articulate information quickly and succinctly without losing key points or tone of voice, and frame your message in a way that will gain a positive response every time.

If you genuinely want the reader to pay attention to your content, you need to ensure your writing is clear, engaging and easy-to-read every time.

About the Chair: Eddy Lawrence

Eddy is a journalist, copywriter and editor. Eddy writes for the Guardian, Shortlist and Time Out, and regularly runs talks and masterclasses on copywriting for businesses and the public for Clever Boxer and Guardian Masterclasses.

Before that Eddy was Music Editor of Timeout, where he planned and commissioned all music content for Time Out London magazine and website, achieving a balance between big name interviews (Jay Z, Blur, Lady Gaga) and exciting new music from all genres.

09:15 - 09:45


09:45 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 11:00

Research your Audience

In this session, delegates will find out how they can engage with key stakeholders, services users and customers.

  • Establish who your audience is: stakeholder, service users, students and pupils
  • Develop an effective tone of voice in your copy
  • Examine bad and best practice examples of copy
  • Take a flexible approach to writing copy: academic, political or policy
  • Quickly decipher information and material on your audiences
11:00 - 11:15

Morning Break

11:15 - 12:30

Defining your Message

Learn effective methods to analyse your subject and create a clear, compelling narrative that will appeal to key service users and stakeholders.

  • Structure a piece of writing to make your organisation appeal to service users
  • Effective features and benefits analysis
  • Learn technical details of a policy or product
  • Create a compelling story
  • Learn from good and bad examples
  • Understand the psychology of storytelling
12:30 - 13:15


13:15 - 14:15

Create a Comprehensive Copywriting Toolkit

Learn methods to free yourself from jargon-heavy blurbs, and put your message into readable, plain English that readers will engage with.

  • Understand the mechanics of writing
  • Use rhymes to get your message across
  • Avoid monotonous writing
  • Harness social media for your organisation’s needs
  • Learn how to make press releases engage with key service users
14:15 - 15:00

Copywriting Editing Masterclass

  • How to ensure your finished copy is accurate, presentable, professional, and does exactly the job you need it to
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Writing put into Practice

  • An opportunity to put everything you’ve learned into practice, and receive detailed personal feedback from the tutor
  • Delegates will work through specific examples that are related to their organisation
16:00 - 16:15

Feedback, Evaluation & Closing Remarks

Eddy Lawrence

Communications Consultant

Eddy is a journalist, copywriter and editor. Eddy writes for the Guardian, Shortlist and Time Out, and regularly runs talks…

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Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or if it has been more than a week.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email