This course has now taken place.

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Public sector organisations are facing increased scrutiny to excel at customer service and handle complaints effectively.

Being able to effectively respond to complaints can reduce costs, increase efficiency and maintain your organisation’s reputation.

To ensure your organisation can effectively handle complaints from the first response, staff must understand how to proficiently communicate and write credible, succinct and comprehensible responses to complaints.

Attend this Effective Responses to Complaints in the Public Sector course, led by communications specialist Sue Calthorpe, to gain techniques to deliver effective written responses to complaints, through a combination of expert tutor input, practical case studies and supported exercises.

About the Chair: Sue Calthorpe
Susan works with a wide number of public and private sector organisations to help improve writing skills and wider communications, with a range of training including production of communications strategies, face-to-face briefing, communicating complex information, presentation, media handling and key messaging and a variety of advanced writing and verbal presentation techniques.

Her recent clients include Aston Martin, Fujifilm, BP, LA Fitness, G4S, Hanover, Norfolk County Council, British Airways, Marks and Spencer, Devon County Council, Citizen’s Advice Bureau, The General Dental Council, the Wine Institute of California, Shelter and The Law Society. Find out more here.