This course has now taken place.

The Care Quality Commission (CQC) continues to place a significant emphasis on evidencing comprehensive complaints handling procedures. In order to competently deal with complaints, you and your staff must be able to write an effective response.

By writing more effective responses to complaints, your organisation will improve its reputation; rebuild trust with patients’ and their families; and avoid escalation of complaints to the CQC.

This Effective Responses to Complaints in Healthcare course, led by communications specialist Sue Calthorpe, will focus on discussing and delivering effective complaints letter writing skills, through a combination of expert tutor input, group discussion and practical, supported exercises.

You will leave the day with the techniques and the confidence to write more effective responses to complaints. We will also provide a comprehensive booklet and handouts which will provide reference.