This course has now taken place.

Public sector organisations are facing increased scrutiny to excel at customer service and handle complaints effectively.

To ensure your organisation can effectively handle complaints from the first response, staff must understand how to efficiently communicate and write credible, succinct and comprehensible responses to complaints.

On this Effective Responses to Complaints in the Public Sector course, led by communications specialist Sue Calthorpe, delegates will leave the day with the techniques to deliver effective written responses to complaints, through a combination of expert tutor input, practical case studies and supported exercises.