This course has now taken place.

Key Performance Indicators (KPIs) can help your organisation to improve outcomes, enhance productivity and demonstrate value for money that taxpayers demand. Ensuring the correct KPIs are chosen, implemented and monitored can often give organisations the edge, whether it’s in developing new business and services or simply performing more efficiently.

Join Michael Bourne, an expert in performance management systems, to ensure you are measuring the most effective KPIs to positively improve the way your organisation operates.

Attend this Effective Performance Management and Analysis course to gain knowledge on how to analyse and use data to enhance performance. Learn how to best adapt your organisation to new pressures or uncertainty and develop an action plan with innovative methods to measure productivity.

About the Trainer: Michael Bourne
Mike is Professor of Business Performance and Director of the Centre for Business Performance at Cranfield University.

Before his academic career, Mike spent 15 years in business. He gained his PhD from the University of Cambridge in 2001, researching the design and implementation of balanced performance measurement systems. He has spent the last fifteen years working with companies and quasi-public sector organisations supporting senior management teams through the process of clarifying and executing their strategy and designing and using their measurement systems.

He has authored over 100 publications, and is co-author of several books including The Handbook of Corporate Performance Management, Balanced Scorecard – Instant Manager and Getting the Measure of your Business. Mike is a Chartered Management Accountant and a Chartered Engineer.