Writing letters is an essential task for many public sector professionals. It remains an important way of communicating with service users.

However, writing letters can often be time consuming and involves condensing a lot of text into a succinct and short document.

Attend this Effective Letter Writing virtual course to gain best practice at preparing and planning letters; learn techniques to help you organise and present information; develop an engaging style and format; gain best practice from real-life examples and practice your letter writing.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow.

Please note we will be using Zoom to deliver this course.

About the Chair: Sue Calthorpe
Susan works with organisations and individuals to improve their written communications skills.

She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.

Her recent clients include Aston Martin, Fujifilm, BP, LA Fitness, G4S, Hanover, Norfolk County Council, British Airways, Marks and Spencer, Devon County Council, Citizen’s Advice Bureau, The General Dental Council, the Wine Institute of California, Shelter and The Law Society.

She also trains internationally and has worked in Bangladesh, France, Kenya, Qatar, India and Ethiopia on a range of written word projects. Find out more here.


09:25 - 09:30


09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

10:00 - 10:45

The Fundamentals of Preparing and Planning

  • Why are writing letters still important for the public sector?
  • Gain more effective letter writing planning techniques
  • Examine good and bad examples of letters
  • Understanding your reader
  • What do you want to achieve from the letter?
  • Choose the best type of response
10:45 - 11:00


11:00 - 12:00

Organising and Presenting Information

  • Learn what key information to include
  • Summarise complex information
  • Discuss reading patterns on paper and on screen to decide on the best layout for your work
12:00 - 13:00

The Importance of Style, Tone, and Engaging Prose

  • Take into account format, style and tone
  • Adopt a tone that best suits the type of letter: conveying important information, responding to a complaint, or addressing a sensitive issue
  • Incorporate engaging prose into your letter writing
  • The importance of reader centred-writing
13:00 - 13:45


13:45 - 14:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 14:45

Producing Concise, Short and Succinct Letters

  • Incorporate concise and succinct writing into your letters
  • Learn how to write high-quality letters to tight deadlines
  • Practice writing a letter to a timed deadline
  • Review real-life examples
14:45 - 15:00


15:00 - 16:00

Workshop: Letter Writing in Practice

  • Apply the days learning, through an interactive writing exercise
  • Have your letters reviewed by the trainer
  • Establish a letter writing style that best suits you
16:00 - 16:15

Round Up and Key Takeaways