Coaching and mentoring are the tools that ensure individuals achieve their full potential. Each concept has a different approach, being fit-for-purpose in specific situations depending on the requirements of your peers.

Coaching tends to be short term to improve the individual’s performance and mentoring tends to be longer term to develop the individual’s capability for the future. Understanding the differences between the two and implementing them effectively is imperative to any leader.

Developing coaching and mentoring skills at every level of an organisation is the crucial to unlocking potential, improving performance and increasing productivity.

This highly interactive Effective Coaching and Mentoring training course helps you identify the key differences between coaching and mentoring and develop the key skills that are required to become an effective coach or mentor. Leave with the skills to improve performance within your team.

What previous delegates said:

“Interactive, fun and a great atmosphere for learning” – Head of Training, University of Roehampton

About the Trainers: Jacqueline Baker & Jonathan Bottomer
Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She set up her own coaching and consultancy business in 2011 and has been a freelance trainer since 2015, delivering the Crossing Thresholds Career Development Programme for women and Succeeding at Interview training. Among other roles, she is a Senior Partner with 2BCoached, and has worked with the National Mentoring Consortium, supporting undergraduates with disabilities and dyslexia.

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

09:15 - 09:45

Registration

09:45 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 11:00

Developing Coaching and Mentoring Skills

    • Understanding the difference between coaching and mentoring
      • When should we coach and when should we mentor?
    • Exploring what ‘good’ looks like
    • Using the key skills of:
      • Building rapport
      • Listening
      • Using intuition
      • Questioning
      • Providing feedback
      • Language style
    • Overview of the GROW coaching and mentoring model
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will be given an opportunity to practice the GROW model in Action Learning Sets, discuss and learn about the importance of contracting with the coachee/mentee and learn some additional coaching and mentoring techniques:

  • Perceptual positioning
  • The rule of 3
12:45 - 13:45

Lunch

13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, in addition to practising Perceptual Positioning and The Rule of 3, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

  • The stop model
  • The NIP model for feedback
  • The precision model
  • The coaching circle
15:45 - 16:15

Feedback and Evaluation

Jacqueline Baker

Management Consultant

Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She…

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Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered…

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Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email enquiries@moderngov.com after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to enquiries@moderngov.com or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email enquiries@moderngov.com with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or enquiries@moderngov.com if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.