Coaching and mentoring are the tools that ensure individuals achieve their full potential, especially when the majority of public sector professionals are working remotely. Each concept has a different approach, being fit-for-purpose in specific situations depending on the requirements of your peers.

Coaching tends to be short term to improve the individual’s performance and mentoring tends to be longer term to develop the individual’s capability for the future. Understanding the differences between the two and implementing them effectively is imperative to any leader in the public sector.

This highly interactive virtual Effective Coaching and Mentoring training course has been specifically designed for public sector professionals, to help you identify the key differences between coaching and mentoring and develop the key skills that are required to become an effective coach or mentor.

Through the use of virtual breakout rooms, to facilitate group work in smaller groups, gain a much better understanding on how you can coach and mentor members of staff.

Key learning resources and information to support you on your day’s training will be distributed across the course of the day.

There will be plenty of opportune moments for you to network, share resources and experiences with other public sector professionals. Gain valuable contacts with other like-minded peers to help create an invaluable support network to coach and mentor peers.

Developing coaching and mentoring skills at every level of an organisation is crucial to unlocking potential, improving performance and increasing productivity.

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

What previous delegates said:

“Interactive, fun and a great atmosphere for learning” – Head of Training, University of Roehampton

Please note we will use Zoom to virtually deliver this course.

About the Trainers: Mez Fokeer & Jonathan Bottomer
Mez is an experienced and dynamic strategic leader with a wealth of experience in consulting, diagnosing, developing and delivering Learning & Development, Employee Engagement and culture change interventions for national organisations. She is qualified as an Organisational Design and Development Practitioner, NVQ Level 4 in Training Practice qualification, Myers Briggs Type Indicator Practitioner and a Neuro Linguistic Programming Practitioner.

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions. Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

09:25 - 09:30

Registration

09:30 - 10:00

Ice Breaker and Clarification of Learning Objectives

  • A quick video tutorial will be shown on using the key features of Zoom
  • Breakout rooms will be used for delegates to introduce each other
10:00 - 11:00

Developing Coaching and Mentoring Skills

    • Understanding the difference between coaching and mentoring
      • When should we coach and when should we mentor?
    • Exploring what ‘good’ looks like
    • Using the key skills of:
      • Building rapport
      • Listening
      • Using intuition
      • Questioning
      • Providing feedback
      • Language style
    • Overview of the GROW coaching and mentoring model
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will be given an opportunity to practice the GROW model in Action Learning Sets, discuss and learn about the importance of contracting with the coachee/mentee and learn some additional coaching and mentoring techniques:

  • Perceptual positioning
  • The rule of 3
12:45 - 13:30

Lunch

13:30 - 13:45

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, in addition to practising Perceptual Positioning and The Rule of 3, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

  • The stop model
  • The NIP model for feedback
  • The precision model
  • The coaching circle
15:45 - 16:15

Round Up and Key Takeaways

Jacqueline Baker

Management Consultant

Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She…

Read more

Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered…

Read more

Virtual

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email enquiries@moderngov.com after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to enquiries@moderngov.com or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email enquiries@moderngov.com with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or enquiries@moderngov.com if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.