Effective coaching and mentoring ensures individuals achieve their full potential. Coaching tends to be short term to improve the individual’s performance and mentoring tends to be longer term to develop the individual’s capability for the future.

Developing coaching and mentoring skills at every level of an organisation is the crucial to unlocking potential, improving performance and increasing productivity.

This highly interactive Effective Coaching and Mentoring training course helps you develop the key skills and techniques that are required to become an effective coach or mentor. Attend to improve your confidence, communication and interpersonal skills. Leave with the skills to improve performance within your team.

What previous delegates said:

“I loved the course as it gave me practical strategies to use in my position” – Team Leader, BDHLS

About the Trainers: Jacqueline Baker & Jonathan Bottomer
Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She set up her own coaching and consultancy business in 2011 and has been a freelance trainer since 2015, delivering the Crossing Thresholds Career Development Programme for women and Succeeding at Interview training. Among other roles, she is a Senior Partner with 2BCoached, and has worked with the National Mentoring Consortium, supporting undergraduates with disabilities and dyslexia.

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.

09:15 - 09:45

Registration

09:45 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 11:00

Developing Coaching and Mentoring Skills

    • Implementing effective coaching and mentoring to improve organisational performance
    • Overview of coaching and mentoring models (GROW, OSCAR, CLEAR)
    • Using the key skills of:
      • Building rapport
      • Listening
      • Using intuition
      • Questioning
      • Providing feedback
      • Language style
11:00 - 11:15

Morning Break

11:15 - 12:45

Embedding Coaching and Mentoring Tools

Delegates will learn in the session the application methods of the following tools and techniques:

    • Action learning sets
    • Perceptual positioning
    • The rule of 3
12:45 - 13:45

Lunch

13:45 - 15:45

Coaching and Mentoring Models: Developing the Techniques to Embed Them

In this interactive session, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

    • The stop model
    • The NIP model for feedback
    • The precision model
    • The coaching circle
    • STOKER
15:45 - 16:15

Feedback and Evaluation

Jacqueline Baker

Management Consultant

Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She…

Read more

Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered…

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Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.