The ability to be an effective coach or mentor is a crucial skill for all managers.

Coaching and mentoring your staff is a powerful and cost-effective tool for you as a manager to improve your staff’s skills and professional development.

To embed coaching and mentoring structures within your organisation requires you as a manager to develop the understanding of the key techniques and methods.

This highly interactive Effective Coaching and Mentoring for Managers training course helps you develop the key skills and techniques that are required to become an effective coach or mentor.

About the Chairs: Jacqueline Baker and Jonathan Bottomer
Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She set up her own coaching and consultancy business in 2011 and has been a freelance trainer since 2015, delivering the Crossing Thresholds Career Development Programme for women and Succeeding at Interview training. Among other roles, she is a Senior Partner with 2BCoached, and has worked with the National Mentoring Consortium, supporting undergraduates with disabilities and dyslexia. Read more about Jacqueline here.

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions. Read more about Jonathan here.

Blog: What’s the secret to being a great leader? Here are some do’s and don’ts…

Excellent leaders and managers come in all shapes and sizes. They can be extroverted or introverted, loud and quiet, stressed or relaxed. Management style is as unique as personalities. Read our blog to find out our list of do’s and don’ts for managers here.

What previous delegates said about this course…

“Really enjoyed this course, the perfect introduction to the benefits and skills of coaching.” – Policy Advisor, DEXEU
“Great content, great examples and good materials handed out.” – Senior Manager, DIT
“I found this a very thought-provoking session, and enjoyed practising the tools we were learning.” – Senior Policy Advisor, Department for Exiting the EU

09:15 - 09:45


09:45 - 10:00

Trainer’s Introduction and Clarification of Learning Objectives

10:00 - 11:00

Introduction to Coaching and Mentoring Tools and Techniques

In this sessions delegates will be introduced to key tools and techniques including:

    • Coaching and mentoring models (GROW, OSCAR, CLEAR)
    • Using the key skills of:
      • Building rapport
      • Listening
      • Using intuition
      • Questioning
      • Providing feedback
      • Language style
11:00 - 11:15

Morning Break

11:15 - 12:45

Part 1: Embedding Coaching and Mentoring Tools

Delegates will learn in the session the application methods of the following tools and techniques:

    • Action learning sets
    • Perceptual positioning
    • The rule of 3
12:45 - 13:45


13:45 - 15:45

Part 2: Embedding Coaching and Mentoring Models

In this interactive session, delegates will develop key strategies for embedding the following coaching and mentoring techniques: 

    • The stop model
    • The NIP model for feedback
    • The precision model
    • The coaching circle
    • STOKER
15:45 - 16:15

Feedback and Evaluation

Jacqueline Baker

Management Consultant

Jacqueline has held leadership roles working with central and local government, as well as the not for profit sector. She…

Read more

Jonathan Bottomer

Management Consultant

Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered…

Read more

Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.