Given we are working remotely, and teams are often dispersed throughout the country, producing more concise and succinct briefings has never been more important.

By attending this virtual Effective Briefing and Submissions course, acquire the skills and tools to write informative and compelling briefings, in the comfort of your own home.

Working with communications trainer, Sue Calthorpe, gain a comprehensive understanding of what you need to do to produce more effective submissions and briefings.

Gain the necessary tools and skills in a virtual environment to help inform, convince and persuade your peers and senior managers.

Please note we will be using Zoom to deliver this course.

About the Chair: Sue Calthorpe
Susan works with organisations and individuals to improve their written communications skills.

She worked as a regional and national newspaper journalist before setting up a full-service communications company, now established for 30 years.

Her recent clients include Legal & General, HSBC, BRIT, the Law Society, the Civil Aviation Authority, Express Medicals Ltd, the Intellectual Property Office and the Office for National Statistics.She has also worked with many government departments and has recently undertaken particular projects with the Home Office, HMRC, HMT, MOD, DfID, the FCO, the Information Commissioner’s Office and the Insolvency Service.

She also trains internationally and has worked in Bangladesh, France, Kenya, Qatar, India and Ethiopia on a range of written word projects.

09:15 - 09:45


09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:20

Summarising: A Short Exercise

  • Identify the key points in any text
  • Effectively summarise the important information
  • How to convey facts in an engaging, clear and accurate manner
10:20 - 11:00

Effective Business Writing Techniques

Combines tutor input with practical exercises to practise the dos and don’ts of effective summary writing.

  • Recognise the main steps to effectively summarising documents
  • Extract the ‘must know’ information in long documents quickly
  • Identify the logical order and reproduce it more concisely
11:00 - 11:15

Morning Break

11:15 - 11:45

Summarising & Responding to Different Documents

  • Identify what tone best suits the information you are trying to convey
  • Establish a single tone of voice from multiple documents
11:45 - 12:30

Key Messages

  • Producing key messages from complex documents while maintaining the author’s voice
  • Learn where to put key facts on a page – ensure they are noticed
12:30 - 13:30


13:30 - 14:30

Planning Structures

  • Effective planning structures to construct coherent briefings
  • You  will work through practical exercises with the trainer to help them develop effective planning structures
14:30 - 16:00

Elevator Pitches and Boardroom Briefing

  • Learn how to give effective briefs  ‘on the fly’
  • Briefing accurately and engagingly
  • Recognise common mistakes and how to overcome them
16:00 - 16:15

Feedback, Evaluation & Close

Sue Calthorpe

Media & Communications Specialist

Susan is an experienced communications professional who trains a number of high-profile organisations to enhance their communication, through writing in a more business critical way to writing more effective reports.


Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email