In order to provide excellent services, your organisation needs to be efficient and operate with a culture of high performance.

High-performing teams deliver better, more efficient outcomes with the same resources as others.

On this Developing High-Performing Teams training course, acquire the necessary skills to create a more productive organisation. Learn how to enhance the performance of your staff and improve processes to ensure your organisation achieves its outcomes.

Facilitated by Hayley Lewis, a chartered psychologist and expert in high-performing teams, this energising and practical course will empower you with a range of techniques, ideas and a personalised action plan.

About the Trainer: Hayley Lewis
Hayley is an award-winning psychologist with 20 years’ experience in the field of organisational and business psychology.

Prior to setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications and digital transformation. During this time, she won national recognition for her work on leadership development, culture change and digital transformation. Before this, Hayley spent eight years at the BBC where she was an organisational psychologist working on culture change and leadership development.

Hayley is a respected lecturer on MSc Organisational and Business Psychology programmes at City University and Coventry University. Her specialist topics are leading change, organisational culture and building high-performance teams. She also leads the weekend school, for part-time MSc students at Kingston Business School, delivering lectures on leadership development, creativity and innovation, consultancy skills and leading organisational change.

09:15 - 09:45

Registration

09:45 - 10:00

Trainer’s welcome and clarification of learning objectives

10:00 - 10:20

Evaluate Your Current Team Structures

  • Understand the difference between groups and teams
  • Identify the different types of teams and the challenges these bring
  • The stages of team formation and your role as the leader
10:20 - 11:00

The High Performing Team Model

  • Get to grips with the eight key factors that make a high performing team (HPT)
  • Identify which factors your team does well and which it can improve upon
  • Discuss the main characteristics of the model and why it works
11:00 - 11:15

Morning Break

11:15 - 11:45

Drive Success through Effective Team Objectives

  • The psychological theory of goal-setting
  • Develop clarity of your team’s purpose
  • Have an agreed set of annual objectives
11:45 - 12:15

Create an Effective Structure for Professional Development

  • Appreciate the importance of a skills audit
  • Understand different learning styles and speeds
  • Developing a learning and development programme for your team
12:15 - 12:45

Create a Collaborative Environment for HPTs

  • The ingredients of team culture and climate
  • The importance of (and difference between) coaching and mentoring
  • Mapping your own relationships with your peer
12:45 - 13:15

Develop Effective Incentives to Enhance Performance

  • The importance of looking outside your organisation
  • Benchmarking against other teams
  • Thinking strategically and tactically about awards
13:15 - 14:00

Lunch

14:00 - 14:30

Create a Results-Orientated Team Culture

  • Gain confidence in tackling poor performance
  • The importance of managing performance
  • The performance-attitude mix
  • How to give difficult feedback
14:30 - 15:00

Enhance Productivity through Effective Engagement

  • Learn how to communicate and engage compellingly to build commitment
  • Analyse different ways to communicate and engage
  • Discuss the importance of knowing each team member and their preferences
15:00 - 15:30

Establish Standards of Excellence for Your Team

  • Clarify standards of service and ways to reward excellence
  • Know your customers and the standards they expect
  • Define what ‘excellence’ looks like for your team
  • Methods to reward and recognise your team members
15:30 - 15:45

Afternoon Break

15:45 - 16:15

Principled Leadership in Action

  • Work on practical exercises to develop your leadership style
  • It starts and ends with you: the importance of leading by example
  • Building your own leadership development plan
  • Your commitment to what happens next
16:15 - 16:30

Feedback, Evaluation & Close

Hayley Lewis

Organisational Expert

Hayley is an award-winning psychologist with 20 years’ experience in the field of organisational and business psychology. Prior to setting…

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Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email [email protected] after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to [email protected] or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or [email protected] if it has been more than a week.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email [email protected]

Q: Private: Who is the AgilePM course suitable for?

A: The AgilePM Practitioner course is aimed at experienced project managers. You may be adding to your knowledge of traditional approaches such as PRINCE2®. Or you may be operating in an agile environment and need to be able to run projects in more complex and scalable situations. We have a range of options available to you so please contact us and we will advise you on the right option for you.