In order to provide excellent services, your organisation needs to be efficient and operate with a culture of high performance.

High-performing teams deliver better, more efficient outcomes with the same resources as others.

On this Developing High-Performing Teams training course, acquire the necessary skills to create a more productive organisation. Learn how to enhance the performance of your staff and improve processes to ensure your organisation achieves its outcomes.

Facilitated by Hayley Lewis, a chartered psychologist and expert in high-performing teams, this energising and practical course will empower you with a range of techniques, ideas and a personalised action plan.

About the Chair: Hayley Lewis
Hayley’s experience both as a respected psychologist and former senior public sector manager has seen her develop deep expertise in creating high performing teams and strong partnerships. This combined with a drive and dedication to improve organisational culture to deliver exceptional customer experience has seen Hayley’s work recognised across the public sector.

Hayley also sits on the Editorial Advisory Board Member, Guardian Public Leaders Network, working with the editorial team to ensure the most important issues facing public services are tackled.

Hayley has also been Head of Organisational Development at Croydon Council, and People Development and Organisational Psychologist at the BBC.

09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:20

Evaluate Your Current Team Structures

  • Understand the difference between groups and teams
  • Identify the different types of teams and the challenges these bring
  • The stages of team formation and your role as the leader
10:20 - 11:00

The High Performing Team Model

  • Get to grips with the eight key factors that make a high performing team (HPT)
  • Identify which factors your team does well and which it can improve upon
  • Discuss the main characteristics of the model and why it works
11:00 - 11:15

Morning Break

11:15 - 11:45

Drive Success through Effective Team Objectives

  • The psychological theory of goal-setting
  • Develop clarity of your team’s purpose
  • Have an agreed set of annual objectives
11:45 - 12:15

Create an Effective Structure for Professional Development

  • Appreciate the importance of a skills audit
  • Understand different learning styles and speeds
  • Develop a learning and development programme for your team
12:15 - 12:45

Create a Collaborative Environment for HPTs

  • The ingredients of team culture and climate
  • The importance of (and difference between) coaching and mentoring
  • Mapping your own relationships with your peers
12:45 - 13:15

Develop Effective Incentives to Enhance Performance

  • The importance of looking outside your organisation
  • Benchmarking against other teams
  • Thinking strategically and tactically about awards
13:15 - 14:00


14:00 - 14:30

Create a Results-Orientated Team Culture

  • Become confident in tackling poor performance
  • The importance of managing performance
  • The performance-attitude mix
  • Learn how to give difficult feedback
14:30 - 15:00

Enhance Productivity through Effective Engagement

  • Learn how to communicate and engage compellingly to build commitment
  • Analyse different ways to communicate and engage
  • Discuss the importance of knowing each team member and their preferences
15:00 - 15:30

Establish Standards of Excellence for Your Team

  • Clarify standards and ways to reward excellence
  • Know your customers and the standards they expect
  • Define what ‘excellence’ looks like for your team
  • Methods to reward and recognise your team members
15:30 - 15:45

Afternoon Break

15:45 - 16:15

Principled Leadership in Action

  • Work on practical exercises to develop your leadership style
  • It starts and ends with you: the importance of leading by example
  • Building your own leadership development plan
  • Your commitment to what happens next
16:15 - 16:30

Feedback, Evaluation & Close

De Vere West One

9-10 Portland Pl

02086 168008