The ability to make a long-lasting impression on colleagues and key stakeholders is an invaluable tool to have in the workplace.

Assertiveness can help you make an impact on your colleagues, peers and external stakeholders in a firm and positive way, ensuring that you are perceived the way you intend to be and get the results you’re looking for to be successful.

Learn how conflict is an essential part of communication that can yield creative results if approached in creative ways. Test your capacity to use confidence assertiveness in a series of practical role-play scenarios designed to allow you to build, develop and flex your communication skills.

Attend this Confident Communication and Assertiveness virtual course, led by communications coach Anne Walsh, to enhance and practice best ways of being assertive, helping you to become a more decisive and influential leader.

Please note we will be using Zoom to deliver this course.  

About the Chair: Anne Walsh
Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, Jordan and India.

Anne also works on Film, TV and Theatre production as a Dialogue and Accent coach.


09.15 - 09.45


09.45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10.00 - 10.45

Assertiveness in the Workplace

In this opening session delegates will analyse core elements of assertiveness

  • Define what Principled Negotiation is?
  • Develop your skills to build objectivity
  • Define what assertiveness is using the four-point Model of Assertion
  • When to be assertive? How assertive are you?
  • Learn how cognitive bias and overly-subjective thinking cloud objective judgement
  • Pinpointing barriers to being assertive with different people and situations
  • Connecting assertiveness to self-esteem, values and confidence
  • Assertive attitudes and behaviours for confident communication
  • Berne’s Three Ego States in the Transactional Analysis Model
10.45 - 11.30

Assertive Language in the Workplace

  • Assertive language: How to say what you want and what you don’t want
  • Paraphrasing and clarifying to assist clear, direct, concise communication
  • Body language: Posture, proxemics, gesture and eye-contact
  • Communication and personal impact: Using breathing and voice tools to keep calm and exert strength
  • Setting clear boundaries to deliver concise messages: Positive goal setting, setting limits, taking responsibility and accepting consequences
  • Use confident assertive language to develop your creativity when problem-solving
  • Positive language: Positive verbal techniques for building rapport with assertion
11.30 - 11.45

Morning Break

11.45 - 13.00

Managing Difficult Conversations and Conflict

Through a series of practical exercises, delegates will learn how to manage difficult conversations and conflict

  • The nature of conflict in the workplace.
  • Responding creatively to conflict in the workplace: where’s the value?
  • Learn the best ways to approach difficult conversations
  • Know how to adapt your approach when managing different people
  • Understand how to approach difficult conversations and produce positive outcomes for everyone

Practical scenarios:

(1) “Saying No”

(2) “Asking for a Change in Behaviour”

(3) The Persistent Requesting Technique

13.00 - 14.00


14.00 - 16.00

Workshop: Assertiveness in Action

  • Effectively use the skills that you have learnt throughout the day to become more assertive
  • Clearly make your point and control over the impact you have
  • Successfully deal with difficult people and situations

Practical scenarios:

(1) Dealing with a person being aggressive

(2) Dealing with a person being passive/passive-aggressive

(3) Dealing with bad-tempered people

(4) Helping others to be assertive

(5) Asking for what you want

(6) Dealing with difficult people in meetings

16.00 - 16.15

Feedback, Evaluation & Close