A data subject access request (SAR) is a legal right for individuals to access the information that an organisation holds about them.

Recent data protection legislation has had a significant impact on how organisations manage and respond to data subject access requests (SARs). The abolition of the £10 administration fee, reduced timescale for responding to a SAR, and higher fees for not complying; all pose significant challenges to how organisations manage SARs.

This virtual Complying with Data Subject Access Requests course has been specifically designed to help you to identify and manage SARs. Through a series of interactive workshops, gain hands on experience at understanding the latest legislation on SARs; identifying and managing SARs, and applying the exemptions.

Through the use of virtual breakout rooms that facilitate smaller working groups, delegates will gain the skills to better handle SARs.

Key learning resources and information on identifying and managing SARS, applying the exemptions and requests for third party data will be distributed online across the course of the day.

There will be plenty of opportune moments for you to network, share resources and experiences with other delegates. Gain valuable contacts with other like-minded peers to create that invaluable SARs handling support network.

Please note: We will use Zoom to deliver this training course. 

Unlocking the Power of Virtual

Our virtual courses have been designed with you in mind. From group exercises in breakout rooms to live chat, whiteboards and interactive polls, we use a range of tools and techniques to ensure that you can connect with your trainer; network and share best practice with your peers and leave the day with the skills you need.

Our courses provide you with an interactive and engaging learning environment that can be accessed from any location, helping you to continue to connect, learn and grow. Click here to discover more!

About the Chair: Paul Gibbons
Paul Gibbons is a leading expert in information rights and management with many years experience in the field. With a background in the pharmaceutical industry, Paul then became the first Parliamentary Records Manager, and later prepared the Mayor of London for the implementation of the Freedom of Information Act. His experience also covers working for a London Healthcare Trust and a college of the University of London.

Paul has subsequently worked as an information governance manager, managing compliance with the Data Protection Act and other legislation in the NHS and in higher education. Since 2010 he has been writing the respected FOI Man blog and now provides training and consultancy in information rights and management to the public sector and beyond. He has become well known in the UK public sector and beyond and is regularly asked to speak and write about information rights.

09:25 - 09:30

Registration

09:30 - 10:00

Virtual Ice Breaker and Clarification of Learning Objectives

10:00 - 10:45

Workshop I: Understanding the Latest Legislation on SARs

Gain a brief overview of Data Subjects Access Requests, under GDPR and Data Protection Act 2018.

  • Ascertain what the GDPR and DPA Act 2018 say about SARs
  • Learn how to reconcile conflicting legislation
  • Understand the reduced time frames
  • What personal information is covered
10:45 - 11:00

Morning Break

11:00 - 12:00

Workshop II: Identifying and Managing SARs

  • Ensure the subject access request is valid
  • Train your staff to identify a SAR
  • Prepare your staff to take a SAR through different mediums: phone, email, letter or form
  • Gain senior buy-in to ensure your organisation has effective procedures in place to manage SARs
  • Develop strategies to manage the increase of SARs
  • Learn the tools to verify the data subjects identity
  • Establish proof of authority
12:00 - 13:00

Workshop III: Applying the Exemptions

  • Understand the exemptions in the DPA Act 2018
  • Identifying and managing vexatious requests
  • Understand how to conduct a public interest test
  • Know what information to include in a refusal notice
  • Understand what tools are available for managing SARs
13:00 - 13:45

Lunch

13:45 - 14:00

Reflection Session

  • Trainer will review the day’s learning and the next stages of the course
  • Delegates will have time to ask questions and share views with one another
14:00 - 14:45

Workshop IV: Requests for Third Party Personal Data

How to deal with requests for personal data relating to third parties without harming individual’s rights.

  • Data protection considerations
  • The public interest factors
  • Sensitive personal data
  • Establish what information should never be disclosed
14:45 - 15:00

Afternoon Break

  • The role of a Data Protection Officer in managing a SAR
  • Examine bad and best practice examples
  • Learn what information to include when responding to a SAR
  • Avoid data breaches by removing other individual’s data
  • Develop recording procedures to monitor the process of the SAR request
15:00 - 16:00

Workshop V: Design a SARs Handling Toolkit

  • The role of a Data Protection Officer in managing a SAR
  • Examine bad and best practice examples
  • Learn what information to include when responding to a SAR
  • Avoid data breaches by removing other individual’s data
  • Develop recording procedures to monitor the process of the SAR request
16:00 - 16:15

Key Takeaways and Roundup

Paul Gibbons

Information Rights Consultant

Paul Gibbons is a leading expert in information rights and management with many years experience in the field. With a background…

Read more

Virtual

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email enquiries@moderngov.com after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email enquiries@moderngov.com with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email enquiries@moderngov.com.