Public sector organisations hold large volumes of data, from patient records to central government data.

By gaining a better understanding of your organisation’s data, you can utilise business intelligence tools to help make better business decisions, to drive performance and productivity.

Gain the most advanced performance management tools from leading performance expert Professor Michael Bourne, Director of the Centre for Business Performance at Cranfield University.

Attend this Data Driven Performance Management course to benchmark your organisation’s performance against the wider public sector; apply advanced performance and measurement metrics; improve decision making through business intelligence tools, and utilise to continue to drive success.


About the Trainer: Michael Bourne

Mike is Professor of Business Performance and Director of the Centre for Business Performance at Cranfield University.

Before his academic career, Mike spent 15 years in business. He gained his PhD from the University of Cambridge in 2001, researching the design and implementation of balanced performance measurement systems. He has spent the last fifteen years working with companies and quasi-public sector organisations supporting senior management teams through the process of clarifying and executing their strategy and designing and using their measurement systems.

He has authored over 100 publications, and is co-author of several books including The Handbook of Corporate Performance Management, Balanced Scorecard – Instant Manager and Getting the Measure of your Business. Mike is a Chartered Management Accountant and a Chartered Engineer.

09:15 - 09:45


09:45 - 10:00

Trainer's Welcome and Clarification of Learning Objectives

10:00 - 10:45

Benchmark Your Organisation’s Performance

  • Discuss with our leading trainer and delegates how you currently measure performance
  • Benchmark how you measure performance and productivity against other public sector organisations
  • Gain best practice from public sector case studies
  • What are you trying to achieve?
10:45 - 11:00

Morning Break

11:00 - 12:00

Apply Advanced Performance and Measurement Metrics

  • Learn about the most advance performance tools
  • Gain insight into how these can be used within your organisation
  • Designing KPIs
  • Effective success mapping
12:00 - 13:00

Improve Decision Making with Effective Business Intelligence

  • Gain insight from your data to make more effective decisions
  • Identify and address underperforming departments
  • Use this information to improve outcomes for your service users
  • Using data to give insight to managers and key stake holders
13:00 - 14:00


14:00 - 16:00

Workshop: Data Driven Performance Management

This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.

  • Practice how you can use data to improve your organisation’s performance
  • The Performance Planning Value Chain – a framework for effective business decision making
  • Create an effective performance review
  • Ensure that you have the key competencies in place to improve performance
  • Leave the day with an action plan to improve your organisation’s performance
16:00 - 16:15

Feedback, Evaluation and Close

Michael Bourne

Director of the Centre for Business Performance, Cranfield University

Mike is Professor of Business Performance and Director of the Centre for Business Performance at Cranfield University. Before his academic…

Read more

Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: Will there be WI-FI?

A: Yes, all our venues have the latest technology, offer full audio visual support and WI-FI.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.

Q: Why haven’t I received the speaker’s presentation?

A: Speakers presentations are sent a week after the event date. Please contact a member of the UMG team on 0800 542 9440 or if it has been more than a week.

Q: Can’t find what you are looking for?

A: Why not contact a member of the UMG team on 0800 542 9440 or email