Public sector organisations hold large volumes of data, from patient records to central government data.
By gaining a better understanding of your organisation’s data, you can utilise business intelligence tools to help make better business decisions, to drive performance and productivity.
Gain the most advanced performance management tools from leading performance expert Professor Michael Bourne, Director of the Centre for Business Performance at Cranfield University.
Attend this Data Driven Performance Management course to benchmark your organisation’s performance against the wider public sector; apply advanced performance and measurement metrics; improve decision making through business intelligence tools, and utilise to continue to drive success.
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|About the Trainer: Michael Bourne
Mike is Professor of Business Performance and Director of the Centre for Business Performance at Cranfield University.
Before his academic career, Mike spent 15 years in business. He gained his PhD from the University of Cambridge in 2001, researching the design and implementation of balanced performance measurement systems. He has spent the last fifteen years working with companies and quasi-public sector organisations supporting senior management teams through the process of clarifying and executing their strategy and designing and using their measurement systems.
He has authored over 100 publications, and is co-author of several books including The Handbook of Corporate Performance Management, Balanced Scorecard – Instant Manager and Getting the Measure of your Business. Mike is a Chartered Management Accountant and a Chartered Engineer.
09:15 - 09:45
09:45 - 10:00
Trainer's Welcome and Clarification of Learning Objectives
10:00 - 10:45
Benchmark Your Organisation’s Performance
- Discuss with our leading trainer and delegates how you currently measure performance
- Benchmark how you measure performance and productivity against other public sector organisations
- Gain best practice from public sector case studies
- What are you trying to achieve?
10:45 - 11:00
11:00 - 12:00
Apply Advanced Performance and Measurement Metrics
- Learn about the most advance performance tools
- Gain insight into how these can be used within your organisation
- Designing KPIs
- Effective success mapping
12:00 - 13:00
Improve Decision Making with Effective Business Intelligence
- Gain insight from your data to make more effective decisions
- Identify and address underperforming departments
- Use this information to improve outcomes for your service users
- Using data to give insight to managers and key stake holders
14:00 - 16:00
Workshop: Data Driven Performance Management
This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.
- Practice how you can use data to improve your organisation’s performance
- The Performance Planning Value Chain – a framework for effective business decision making
- Create an effective performance review
- Ensure that you have the key competencies in place to improve performance
- Leave the day with an action plan to improve your organisation’s performance
16:00 - 16:15
Feedback, Evaluation and Close
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