This course has now taken place.

The Care Quality Commission (CQC) continues to place a significant emphasis on evidencing comprehensive complaints handling procedures. In order to competently deal with complaints in healthcare, you and your staff must be able to write an effective response.

By writing more effective responses to complaints, your organisation will improve its reputation; rebuild trust with patients’ and their families; and avoid escalation of complaints to the CQC.

This Effective Responses to Complaints in Healthcare course, led by communications specialist Sue Calthorpe, focuses on discussing and delivering effective complaints letter writing skills, through a combination of expert tutor input, group discussion and practical, supported exercises.

You will leave the day with the techniques and the confidence to write more effective responses to complaints. We will also provide a comprehensive booklet and handouts which will provide reference.

About the Chair: Sue Calthorpe
Sue is an experienced communications professional who trains a number of high-profile organisations to enhance their communication, through writing in a more business critical way to writing more effective reports.

Sue works with a wide number of public and private sector organisations to help improve writing skills and wider communications, with a range of training including production of communications strategies, face-to-face briefing, communicating complex information, presentation, media handling and key messaging and a variety of advanced writing and verbal presentation techniques. Find out more.